BBC Watchdog - British Gas

[mountainman]

Wossname didn't need setting, I watched WD.
Now I've been educated and thanks to BG, it seems that a 20 year old boiler should be replaced on safety grounds.

Never heard so much cobblers in my life.

 

[stevetheplumber]

unless its changed since last year they get bonus point just for getting the lead for a new boiler and more if the customer agres to a new boiler

 

[markfxy]

If they're saying they should have been changed on safety grounds are they trying to say the plumbers concerned left their customers with dangerous boilers?

 

[diamondgas]

What'd you mean exactly?

Well my post was loaded so not quite sure what you're askin Whn 1?

The MD was lying out of his back teeth IMO!! The pressure to sell comes from the top down. Managers developed 'incentive' schemes more than 20 years ago for engineers to gain more for selling. It was not money but reward points that could be exchanged for loads of things, Agos, M&S ... etc. etc .... They labelled them Qdos and I believe they are still there today!

 

[mountainman]

BTW
When I was with BG many moons ago, we were encouraged to promote new appliances and especially new boilers.
Of course there was a bonus paid for any leads provided.
Heaven Forbid (gasp)

 

[davidsr2]

They get commission (bonus points aka QDOS) for selling and that isn't limited to boilers its also on selling other appliance cover and gas and electric, its all about targets in the world of BG.

 

[stevetheplumber]

the real good news is it wont end there im sure annes phone is ringing of the hook with people who've been ripped off by bg
shame she didnt mention the powerflushing scandal

 

[dancinplumba]

problems will come when bg price more competitively, which they may do after this

 

[PlumbBobBob]

shame she didnt mention the powerflushing scandal

probably saving that for next week lol

 

[mfgs]

The QDOS reward scheme is basically points which convert to money which is then put on a QDOS card, just like a visa card for you to spend as you like. Which reminds me I still have a bit of money left on mine from when I was contracting there last year. Although I will add I didnt get anyone to replace a boiler that didnt need replacing. Mainly got the money from getting them to switch to BG dual fuel lol.

 

[washer]

Ha ha, ive heard that is a nice earner!! Think maybe people are missing the point on the boiler leads, from what ive heard there is a lot if pressure if you do not get boiler leads or you are out on your ear, no one cares about the tenner you get, you just dont want to get summoned to the top man at bg and get the boot.

 

[mfgs]

At team meetings people do get a talking to if ther arent reaching targets of boiler leads, etc etc. As I was a contractor I didnt have that problem. You would get more of a talking to for not getting boiler leads than taking 8 visits to fix a boiler.

 

[anz]

Shocking, about time British Gas got looked in to. I think some other authorities see them as untouchable, so they do get away a lot.

Thank You Watchdog.

That guy from British Gas was clearly not telling the entire truth, and the way he justified it was wrong.

 

[diamondgas]

Ha ha, ive heard that is a nice earner!! Think maybe people are missing the point on the boiler leads, from what ive heard there is a lot if pressure if you do not get boiler leads or you are out on your ear, no one cares about the tenner you get, you just dont want to get summoned to the top man at bg and get the boot.

You're dead right ... I left BG 8yrs ago ... Loved most of my time there and made real good friends along the 25yrs prior! Privatisation made it just a money making machine with us guys as the front line 'tool' to make it! Dangle a carrot and the donkey will follow!!! I got sick of chasing the carrot! Luckily I hadn't Driven my credit rating to the max and could afford to leave the "family"! 🙂

 

[SafeGasInstall]

if any one has recorded it , could you pls post it on you tube . I did not see it 🙁

 

[PlumbBobBob]

it should be on bbc iplayer stan

 

[TBServices]

if any one has recorded it , could you pls post it on you tube . I did not see it 🙁

Ditto!



Sent from my iPad using Tapatalk HD

 

[Millsy 82]

Ha ha, ive heard that is a nice earner!! Think maybe people are missing the point on the boiler leads, from what ive heard there is a lot if pressure if you do not get boiler leads or you are out on your ear, no one cares about the tenner you get, you just dont want to get summoned to the top man at bg and get the boot.

I Sub contracted to them a few years back when working for a company they got rid of me as I only got leads on dangerous boilers (not dangerous because there more than 10 years old because they were falling apart as I was the first person to actually take the cover off in years) and they got the hump when I had a regular inspection and refused to tell someboy with a ideal mexico 2 BF that they should upgrade the boiler. My reply was why it will go on for years.

And the leads they got out of me was good for my boss as I gave him the addresses aswell.

 

[SafeGasInstall]

iplayer ........i dont have it 🙁

 

[anz]

iplayer ........i dont have it 🙁

BBC iPlayer - Watchdog: 19/04/2012


Should be online in about an hour or so.