Is this considered acceptable?

[diptin dogshi..]

Hi all,
Recently had a boiler fitted, by an apparently reputable company, a vaillant ecotec plus and was planning on making good once finished but came back and found this..
The spigot left sticking out was from the old filling loop, could that not have been removed along with the old clips and pipework? I could have removed the old tiles from behind the pipework and possibly slid some new tiles in but they left the clips on and the filter in a really awkward spot.
Also I dont think they cleaned out the system/rads either, theyve been on over 20 years, work but I was under the impression that the system must be cleaned properly before installing a new boiler?
Its not like I can even box it in? it just looks horrific to me, is this normal?
Another thing was they were supplied with a towel rail to fit, along with some chrome tube, 2 chrome couplings (pipes exited a newly tiled floor) and they fitted the towel rail 4 inches off the floor on soldered copper elbows into the chrome couplings and when asked why they didnt raise it up and use the chrome (15mm) tube with a couple of slight bends in to meet the new valves, the response was 'cant use that, it wont take the pressure'. Is this right? can you not use 15mm chrome tube anymore?
Thanks in advance.

 

[Rtplumb]

Recently had a boiler fitted, by an apparently reputable company, a vaillant ecotec plus and was planning on making good once finished but came back and found this..
The spigot left sticking out was from the old filling loop, could that not have been removed along with the old clips and pipework? I could have removed the old tiles from behind the pipework and possibly slid some new tiles in but they left the clips on and the filter in a really awkward spot.

First of all, the pipework that I'm looking at in the picture you've taken looks ok to me.

Did you ask the firm to remove any unnecessary pipework BEFORE any work was done?

Did you ask the firm who did the work to flush out the system?

You claim that you will 'do good' any remedial work needed after the fitters have finished? So why didn't you?

As for the towel rail, take it up with the firm that did the work.

Hope this helps.

 

[ShaunCorbs]

That little stub would be perfect for a shock arrestor

It’s one of them did you make the installers aware of you wanted the back of the unit removing and all the pipework new and straight into the boiler ?

And the filter fitting below eg in the unit etc

 

[diptin dogshi..]

First of all, the pipework that I'm looking at in the picture you've taken looks ok to me.

I was talking about the dead spigot of pipe sticking out like a sore thumb, but you think thats an acceptable way to leave a job.

Did you ask the firm to remove any unnecessary pipework BEFORE any work was done?

To be honest with you, I didn't think it should have been necessary to ask the fitter to remove the unnecessary, ugly, in the way of any further boxing, 'pipework', especially considering the amount of work it would have taken.

Did you ask the firm who did the work to flush out the system?

So this isn't a requirement by the manufacturer of the boiler, or at the very least a strong recommendation then? In other words, I have to ask for it? regardless of whether it may invalidate any warranty?

You claim that you will 'do good' any remedial work needed after the fitters have finished? So why didn't you?

Not sure what you mean by that, I was planning on boxing in the pipework until I saw this mess. Do you have any suggestions as how to get round it and make it look good?

As for the towel rail, take it up with the firm that did the work.

the response was 'cant use that, it wont take the pressure'

I have taken it up with them....

Hope this helps.

Actually, it does, in a small way. It goes a long way to describing the state of the industry. If you honestly believe that is in any way a quality job, or even approaching a quality job, with the added lies of 'it wont take the pressure' after being clearly asked to use chrome tube for the radiator, and something else I forgot to mention was the excuse the fitter gave my mother regarding the ugly spigot of pipework - 'you can put a dishwasher on that', then the 'boiler fitting trade' or whatever you call yourselves these days - gas engineers? Has truly become a cesspit of rogue traders.

A question for you, @Rtplumb, would you have left that like that if it was your house? or your mother? or is it only customers that get that kind of service?

 

[diptin dogshi..]

That little stub would be perfect for a shock arrestor

It’s one of them did you make the installers aware of you wanted the back of the unit removing and all the pipework new and straight into the boiler ?

And the filter fitting below eg in the unit etc

Not sure what you mean about removing the back of the unit?
The filter, I feel could have been better positioned, but its not what immediately stopped me from trying to make good, its the ridiculous spigot, left sticking out that just needed the t removing, again, do you think I should have had to ask? Rather than assume the fitter would automatically remove it if for nothing more than aesthetics?

The shock arrestor quip... that was a joke? or are you actually serious?

 

[ShaunCorbs]

Not sure what you mean about removing the back of the unit?
The filter, I feel could have been better positioned, but its not what immediately stopped me from trying to make good, its the ridiculous spigot, left sticking out that just needed the t removing, again, do you think I should have had to ask? Rather than assume the fitter would automatically remove it if for nothing more than aesthetics?

The shock arrestor quip... that was a joke? or are you actually serious?

So they could get at the pipes

Can I ask where did you want the filter ?

Google shock arrestor should have one of them fitted especially with modern ceramic cartridges

 

[diptin dogshi..]

That little stub would be perfect for a shock arrestor

It’s one of them did you make the installers aware of you wanted the back of the unit removing and all the pipework new and straight into the boiler ?

And the filter fitting below eg in the unit etc

Not sure what you mean about removing the back of the unit?
The filter, I feel could have been better positioned, but its not what immediately stopped me from trying to make good, its the ridiculous spigot, left sticking out that just needed the t removing, again, do you think I should have had to ask? Rather than assume the fitter would automatically remove it if for nothing more than aesthetics?

The shock arrestor quip... that was a joke? or are you actually serious?

So they could get at the pipes

Can I ask where did you want the filter ?

Google shock arrestor should have one of them fitted especially with modern ceramic cartridges

There is a washing machine underneath the boiler, free standing, and the pipework that needed removing is clearly visible and easily accessible?
The filter could have been placed to the side of the boiler, or higher up perhaps, another 4 or 5 inches wouldn't have made any difference to servicing access or perhaps there is another solution unbeknown to us non heating engineers that could have been recommended?
I know what a shock arrestor is, and if needed could have been easily fitted underneath the worktop, behind the washing machine, but seeing as there is no evidence of water hammer, even when the washing machine valve violently closes, is it something they should have done? What does that have to do with installing a boiler? Should they have asked if I wanted one fitted? Not being a gas safe registered heating engineer myself obviously. Do you think that spigot, which protrudes over the draining board, would be an ideal place for a shock arrestor?
I personally prefer to trust that someone from a supposedly reputable company would consider things like aesthetics, especially in a kitchen where access and space is at a premium. Its not like its in the garage, and it looks like it was fitted in a garage to me.
Do you have any suggestions as to how to make that mess look good?