Another Idiot

[Millsy 82]

Luckily we don't get too many of these but I just had a call from someone who wants me to attend their property to replace 2 taps. Great, £72 for the first hour I say. Ooh, that's a bit pricey she says. So here's the deal I say. You want a reputable tradesman to turn up, i.e. a company who pays taxes and operates legally etc? Yes she says. Great I say, that's £12 in VAT gone straight away. £60 left. Now I'm assuming you want us to collect your taps for you? Yes she says. Great - so now we have an hour of time to order your taps, travel to suppliers and getting to your job then. So that's 2 hours of labour for your 1 hour job. That'll be £26 in staff wages and on costs then. £34 remaining. Now, how much does your car cost to run a year? Ooh I don't know I'm afraid.. Well, each van we run costs about £10k a year to run when we factor in insurance, depreciation, diesel, staff clothing, replacement tools, sundries and everything else. Dividing that £10k per year by 1,840 working hours (we give our staff 6 weeks of annual leave a year including bank holidays as it's a physically exhausting job). That's around £5.50 of fixed costs per hour. So that leaves £23 left. But now the government takes 20% of that in tax, so that leaves £18.40p profit for the job. Now does £72 seem unfair to you? No laddy, let's get you booked in. Me - thanks very much.



I just don't get it at all. This is pretty straightforward maths to me. After 6 years of dealing with the public I genuinely believe that a large proportion of people believe we are out to rip them off and are pocketing all the money we take.

Joe public never ceases to amaze me.

I wish I had your patience, I would of said well that's my price and that's it.

Maybe I should work on my people skills! Lol.

 

[IDCHAPPY]

Alton Towers, just like being at work, queing for ages at a merchants only to find what your waiting for isnt there (kids too small for the ride), Blackpool just the same as working in some HA properties, everyones ****ed but you 🙂

B'ah Humbug 😛

 

[cr0ft]

I wish I had your patience, I would of said well that's my price and that's it.

Maybe I should work on my people skills! Lol.

To be honest my wife told me to work on mine and it's the best advice she's ever given me. Told me I was a right grumpy sod with customers when they said something I didn't like. Now I think they are tossers in my head and tell them I agree/understand their issues lol. Helps grow business a lot better!

 

[stevetheplumber]

The public just don't get it at all, a general builder i know was moaning because he was doing a build and his cust calculated his materials he had used and claimed the builder ripped him off with his 20% material mark up.

Cust had been on the internet getting material costs lol

we had this went to small claims and they slung it out we had quoted a price she had accepted end of

 

[rocketmanbkk]

I've not had any idiots for a while.

 

[IDCHAPPY]

Blackpool still Scotland's holiday paradise then??

It was like Jockpool the last time was down there :lol:

 

[jtsplumbing]

It was like Jockpool the last time was down there :lol:

Heading South to see how civilised people live ! [electric / running water / WC] lol 😛arty: