Baxi neta tec. Boiler problem and baxi service problem.

[abc_plumb]

They should start sub contracting jobs out.
Rather dissappointing customers.

 

[dmheat]

Oh. Ill just tell my customer that then.

Huh? I wasn't exactly complimenting them! It's the reason I left...! Overstretched workforce, not much fun rushing around like a headless chicken!

 

[dmheat]

They should start sub contracting jobs out.
Rather dissappointing customers.

They do...unfortunately it's mostly carp like flue collectors on powermax's....I'd rather work in tesco

 

[midlands based]

Huh? I wasn't exactly complimenting them! It's the reason I left...! Overstretched workforce, not much fun rushing around like a headless chicken!

Sorry dm just very wound up with them at the minute. I agree also that they should sub it out if they cant cope. Its been like talking to a brick wall.

 

[midlands based]

Does anybody know who my midlands rep is, and if it would be worth informing him or would that be pointless now. Also how would I stand on returning this back to williams because I can see the customer refusing to pay for this. To be honest if somebody fit me a boiler then had to get the manufacturer out to fix it I wouldnt want it.

 

[midlands based]

Update. Baxi came out tuesday afternoon and basically changed pcb and gas valve and all is finally working. seems a half decent little boiler but I will never use baxi again due to there terrible customer service. Case closed(hopefully).

 

[arran197]

Make sure you get the warranty registered and if I were you I'd try and get some extra years added on! I bet the diverter valve will leak after 18 months. I wouldn't be put off Baxi, the Duo Tec HE A is bullet proof and they come with a 7 year warranty. I think you've been extremely unlucky to have this happen on install tbh.