Bristan mixer tap - please help!

graeme223 · Jan 12, 2011

I have a bristan quest mixer tap on my bath and the hot tap is running even though the tap is switched off. is there any way of getting the head off the tap to carry out maintenance?? the website shows a grub screws on the tap part of all their other taps apart from this one model, i realy dont want to have to remove the whole tap from the bath

Blackcatgas · Jan 12, 2011

There should be a chrome blanking plate on the back of the tap head, prize this off then put in a small allen key, undo the grub screw and pull off the head, the 1/4 turn ceramic insert is an unusual one, take it to th a plumbers merchant to get one. You might have to use a socket set to get the brass body out of the tap as it might sit low in the tap making it impossible to get a spanner on it.
In my exp once a ceramic insert starts leaking thats it there is no way of repairing the insert and a new insert is required.

tamz · Jan 12, 2011

The head just pulls off. As said you can try cleaning the disc and washer, it may be a bit trapped dirt but it will most likely need the valve insert replaced.

Blackcatgas · Jan 12, 2011

tamz said:
The head just pulls off. As said you can try cleaning the disc and washer, it may be a bit trapped dirt but it will most likely need the valve insert replaced.

A concealed grub screw on the last couple ive done?.

tamz · Jan 12, 2011

I had to look it up as i wasn't 100% sure

[DLMURL]http://www.bristan.com/WebRoot/BristanDB/Shops/Bristan/Products/INSTRUC.%20PDF-1060844-D2.PDF[/DLMURL]

Blackcatgas · Jan 12, 2011

Ive just done a bathroom swap for my father in law, I didnt tape over the open pipes when i was chopping off the old tiles, debris got in then found its way into the Bristan tap, the tap wouldnt open, rather than stripping the tapand finding out why it was jammed, I forced it and turned the tap insert into broken polos, the insert was different to the one i had on the Van and the head was deffo held on with a grub screw.
I had to drive back the next weekend to Essex from Nottingham to put in a new insert, silly silly Myles.

tamz · Jan 12, 2011

We all learn best from our mistakes 🙂

If in doubt pull it.

Lorlinley · Jan 16, 2011

Hi
I work for Bristan. If you call us on 0844 701 6273 or email us at [email protected] we can send a new cartridge for the quest tap FOC you can then download fitting instructions at www.bristan.com pput quest in the search box. then click on product and boxes will appear for fiiting instructions and data sheets acroos the top. Click on and you can download a PDF.

If you want an engineer to fix it we will also send one FOC as long as the tap is within its 5 yr warranty (which it should be as I dont think we have sold this product for 5 yrs)

Blackcatgas · Feb 23, 2011

Lorlinley said:
Hi
I work for Bristan. If you call us on 0844 701 6273 or email us at [email protected] we can send a new cartridge for the quest tap FOC you can then download fitting instructions at www.bristan.com pput quest in the search box. then click on product and boxes will appear for fiiting instructions and data sheets acroos the top. Click on and you can download a PDF.

If you want an engineer to fix it we will also send one FOC as long as the tap is within its 5 yr warranty (which it should be as I dont think we have sold this product for 5 yrs)

Now thats service for you, this is why you should buy decent quality brassware rather than cheap far eastern junk off the internet.