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Is the 15mm tight into the socket of the rad valve or just the nut ?

If the tube goes into the socket ok & the olive goes over the tube & looks like it will fit into the chamfer, then file out the brass nuts.

I know one thing I would not have lost 2 days on this one especially if the valves were customer ordered/spec'ed.
 
Not being funny, but I would use a bit of lube if I was trying to shove it in.
Would be difficult pulling it out later if you don't.

That somehow sounds so wrong

Lube makes no difference mate it's easily 5mm to small
 
Is the 15mm tight into the socket of the rad valve or just the nut ?

If the tube goes into the socket ok & the olive goes over the tube & looks like it will fit into the chamfer, then file out the brass nuts.

I know one thing I would not have lost 2 days on this one especially if the valves were customer ordered/spec'ed.

Goes through the nut with ease but barely enters the socket
 
I have fitted a fair few rads and valves from castrads and cant say I have had a problem with any of them. Doesn't sound right that the pipe wont go into the valve though, does compound help it go in any better?

The guy told me that they had a problem with a previous batch. But now they've backtracked
 
Maybe the UK valves are right and have such tight fitting tolerences that its puts to shame the slack Chinese tat we are all used to fitting?

True enough but I still don't think you should be fighting a pipe into the socket
 
Id take them to the office and tell them to show me how its done, boils my whizz this sort of thing.

Had the same problem with a stainless steel cylinder, wound'nt except 22mm so i heated it up and forced pushfit pipe into it
 
I have suggested that they come out and take a look but funnily enough they decline. As a company selling the product you think you would least have somebody on staff that understood how to put it together
 
If the customers doubting you Give the customer a off cut of tube and tell them to call you once they've got new valves that the tube fits Into, as otherwise it'll just cost them more for your time
 
Already have mate. Problem is the company are telling the customer that it's normal to have to push and twist pipe into a compression fitting whereas we know that's BS
 
Already have mate. Problem is the company are telling the customer that it's normal to have to push and twist pipe into a compression fitting whereas we know that's BS

Have you showed them a normal rad valve or any other compression fitting where the pipe just slides in nice and easily to give them a comparison and back up what you are saying?
 
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Tell them to get another plumber. He or she can bodge it and it will leak or, hopefully, plumber number 2 will back you up. Or refer customer to this page. An interference fit would be okay as long as it went in, but if you're having to use brute force, I would agree the company is spouting BS and their products are probably as bad as their customer service.
 
Already have mate Purely by chance they got a friend of mine who is also a plumber to go and take a look and he told them exactly the same thing without prompting from me. I really don't understand peoples thinking sometimes
 

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