Suppliers have said they cannot guarantee this chartered back bill will be authorised.
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View the thread, titled "Gas Bill at £2106.42" which is posted in Gas Engineers Forum on UK Plumbers Forums.
Suppliers have said they cannot guarantee this chartered back bill will be authorised.
Hi, yes all are outside. The café one (which is what I live above) is next to mine and the others are in the other side of the court yard (neighbour whose meter they have been reading) and the hairdressers. I think my other neighbour is on a prepaid meter.
i had a problem not the same but it was a new build and all paperwork passed to suppliers when we move in i phoned and emailed the suppliers for over a year as i had not had a bill eventually they came out and took all the details then landed me with an £800.00 bill which i refused to pay and sent complaints into the energy auditor off power or ga swhatever it was they came down on my side and the supplier agreed they had been neglectful and had not given good serice and reduced the bill by £200.00. i also reused to pay all at once as it was their fault to whuich they agreed. so argue like crazy and report the situation the the energy auditor.
Bet they have the meters muddled still
I've been thinking that, but the GSR-Landlord would have identified the correct meter when he did tightness, assuming he did it back to the meter..
A question to Stacey, is your Landlord the owner of all the flats and shops or does he just own the flats?
I'm thinking that if he's tightness tested all the units then he should be confident which meter is which.
Leaving the only other possibility that the Gas meter is faulty.
Hi, thank you - again. Yes he owns all the flats, hairdressers and cafe.
When I spoke to SSE on Monday they had me turn off the gas from my meter (the crazy meter reading meter) and it did turn it off as I couldn’t use the burners on the oven.
I’ve just checked with my neighbour - she is with British Gas and has lived here a few months longer than me. My first bill (with neighbours serial no on) was with British Gas so is it possible for them to have 2 customers with the same meter serial number?? You’d think the system would highlight a duplicate.
When I spoke to SSE on Monday they had me turn off the gas from my meter (the crazy meter reading meter) and it did turn it off as I couldn’t use the burners on the oven.
I’ve just checked with my neighbour - she is with British Gas and has lived here a few months longer than me. My first bill (with neighbours serial no on) was with British Gas so is it possible for them to have 2 customers with the same meter serial number?? You’d think the system would highlight a duplicate.
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Hi, thank you for replying. SSE have raised a complaint and so I have. They’ve also requested a charter back bill so hopefully I won’t have to pay. If this is not the case then I will definitely be taking your advice, thank you.
My main concern (once the payment disagreement is resolved) that if it’s not determined why I have such a high reading that my monthly bill will be in the region of £95 (as quoted by SSE).
I have asked for a engineer/gas person to visit to check the meter but they are saying they can’t until the national grid is updated/my meter serial number matches my account. This I was told can take up to 10 days.
Thank you again for your help.
Hi, please can I ask another question - on running the hot water the numbers in the red section of the meter are increasing 2 and 3 numbers at a time - should it do this?
Thank you
No. It should be a smooth circle.
Thank you for getting back to me so soon - I do appreciate your help.
On my original post I asked if the high reading could relate to me not having any hot water at the beginning of the year - my landlord took weeks to fix but never said exactly what the fix was (not that I would have probably understood) but could the high meter reading be related?
No. The meter should only read the gas consumed when gas is being used.
Hi, thank you for replying. Daft question, I’m sure - gas will be being used when I am running the hot water (I have a combi boiler)? Should it use gas when I’m not running any hot water?
After the landlord fixed the water issue (back in Jan) the water is now scalding (mainly in the kitchen). Could a setting of higher water temperature use more gas?
Thank you - again
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Yes. It will skip numbers when using gas as the electronic digital display on your Meter type works of an electronic pulse. Therefore it will appear to jump. The random counting it does is not an indication of a fault.
No. When you are not using anything the dials on the meter should not go around
My bad. Sorry. Didn’t see the picture of the digital meter.
Only if the Heating is on or you have another Gas appliance using Gas.
I knew that! The light shines upon it. I had to look three times to make sure I was right before I opened my mouth.
Hotter water temp would use more gas, but nothing in the range of what you state your gas bill is.
Going through the thread, maybe you should ask the gas supplier when was the last time they read the meter before you moved in, also ask them for a billing history on the meter.
You may be paying the bill for someone who lived there before you.
Going through the thread, maybe you should ask the gas supplier when was the last time they read the meter before you moved in, also ask them for a billing history on the meter.
You may be paying the bill for someone who lived there before you.
And hence there is my problem😀
So sorry, I took several photos to try to stop the glare ☹️
Hi, thank you for replying. I have a photo of the meter reading when I moved in 3 years ago and it was at 1579. From speaking to SSE I don’t think anyone from their company has looked at it as they’ve been reading my neighbours with the serial number they have on my account. I have one bill from British Gas - I was with them awhile when I first moved in (they also had the wrong serial number). My usage on the BG bill was Oct 15 - 01560 to Feb 16 - 01796.
I do have an online account with SSE but the previous readings on there are what they taken from my neighbours meter.
Hope I’m making sense - it’s all very confusing.
My neighbours meter reading is 3332 - the meters were installed on the same day and she has lived their longer than me.
So this problem is in hand? The utility company know they've been reading the wrong meter and you've given them the correct reading and serial number from the correct meter so you don't have to pay the wrong bill but will eventually pay the correct one?
Edit...by the way a utility company cannot back-bill you for energy use over 12 months ago
Edit...by the way a utility company cannot back-bill you for energy use over 12 months ago
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I’m waiting for SSE to advise if a chartered back bill has been authorised. They have admitted it’s there fault but I’m at a loss as to why my reading is so high - me and my neighbour live on our own, work all day, rarely use our heating and have a massive difference in readings - she’s lived there longer and the meters were installed on the same day.
Thank you again
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