Has anyone ever come across anything like this before?

[Reg Man]

Not to helpful then?

 

[Ceno]

Not to helpful then?

No one I spoke to cared at all from the supplier to DEFRA. The only people who were in any way helpful were my local Trading Standard, However I only asked them if they minded me copying them into an email of complaint to the supplier, which they were happy for me to do. I don't know how you plumbers deal with this stuff on a day to day basis - I suppose that's the benefit of finding and building a rapport with a local supplier.

 

[Phil_Plumb]

If i had a dodgy pan from my merchants like that, id have whipped it back out and threw it back at my merchant for supplying me Shhh.... sanitary ware.

And yes CE marking and/or Brit Standards need to apply to sanitary ware too, save us plumbs being supplied with cheap crap!