Ideal one off repair - pitfalls?

[facet]

I'm unhappy user of Ideal Isar HE30, that I inherited from previous owners.

All I know is:
1 off fee to fix the boiler apparently is 275 quid, paid upfront on a phone during arranging appointment. That supposed to include parts and labour, but excluding heat exchanger. For heat exchanger it is extra 145 quid. VAT included in both.

Is there any argument I can say to Ideal Customer service that will make them fix boiler at the reduced price, for free or replace heat exchanger for free [if it is knackered]?

I have read somewhere that in one of the parts insulation is collapsing inside and exposes bare metal that gets burned trough - and that it could be later repaired by some clips mounted that hold insulation in place. If it is the case and this is damaged - am I able to get free service, only on this part/ all parts due to manufacturing fault?

Is there anything tricky in them service they offer? Should I ask or pay attention to anything specific?

Can I keep heat exchanger, if it will get replaced, so I can get it examined by 3rd party - to confirm it was really broken? Or engineer have all rights just to take it away?

Is it possible that they would make system flush compulsory:
1. before any service commences or
2. after finding faults but before repairs or
3. to fit new heater exchange alone; or
4. that I will not get standard warranty [1 year] on parts if system will be not flushed?

Any other way I can be conned?

I would never mind to call serviceman but small prints - misinformation to make you pay more - official con-companies - scare tactic - make me sick. And in this case "warm front" is where it all started.

https://www.whatdotheyknow.com/request/ideal_isar_boilers
https://www.whatdotheyknow.com/request/warn_front_boiler_reliability_st

I can't believe clean game

Thank you in advance for any advice, so maybe I can order them tomorrow [fortunately I have electric shower and 2 oil rads] and be prepared.

 

[TBServices]

Smells like BS to me.

I have an entire estate of badly fitted Icos's on my doorstep. Don't know whether to target leaflets offering services at them or wait for them all to explode lol.

 

[gasmanrob]

Smells like BS to me.

I have an entire estate of badly fitted Icos's on my doorstep. Don't know whether to target leaflets offering services at them or wait for them all to explode lol.

Do it ideal are being very selective of their own products at the minute. They now won't attend any istor out of warranty an engineer was telling me the other day

 

[TBServices]

Okay then, to the OP - what would you think if a GS engineer dropped a leaflet through your door, explaining the severe consequences of neglecting your particular boilers servicing schedule, perhaps with a special offer on servicing? Etc etc

 

[happyflyer]

Do like Ermitrude says

 

[IDCHAPPY]

Smells like BS to me.

I have an entire estate of badly fitted Icos's on my doorstep. Don't know whether to target leaflets offering services at them or wait for them all to explode lol.

There's at least 3-4 large blocks of flats up here with them in, poor suckers 🙁.
Like the idea about the leaflets though :lol: