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R

rainmouse

Hi there, sorry for the long post. We are getting desperate here and could use some advice. 🙁

For about 5 weeks now the kitchen sink has been blocked which means we cannot use the washing machine or obviously the kitchen sink (we have to wash dishes in the bathtub which hurts our backs). We tried a plunger, caustic soda and Mr muscle foam unblocker and a 6 meter snake thing (it goes all the way in but doesn't hit the block) but asked the neighbours and none of them have blocked sinks. Our letting agency eventually sent out someone from Paragon Trade Services Has the Reliable Edinburgh Plumbers You Can Trust We tell him they probably need to use pressure to unblock it. He had no tools and had to borrow our plunger and snake, then flooded the kitchen running the taps, burned his hands on the caustic soda we put in days before but did warn him about, then said the problem was in the main pipe and went away again saying he had to talk to the agency about it.

He comes back almost three weeks later after repeated calls to agency and paragon-trade-services with a can of yellow goo. I again advise him that they need to use pressure or something to unblock it (but I'm not a plumber, what do I know) and we already tried corrosive chemicals, more will probably damage the pipe, besides the block is far away and the pipes are still full of now very stagnant water (its a complete blockage that doesn't seem to drain away much). He advises me that this stuff will work and that he will inject it directly into the blockage, interesting proposition from a guy who still has no tools. Well I was late for work so I had to leave but my partner was in the other room. She said he was rummaging through our belongings looking for tools then he just pours this yellow crap in the sink and fumigates the whole flat, it stinks and that was ten hours ago.

Kitchen is now utterly unusuable for food and my girlfriend has been sick from the smell. Guy left the flat a few minutes after catching a whiff of the smell claiming its again a block in the main pipe and that they need to 'jet it'. I'm assuming to 'jet it' means use some kind of pressure like I originally suggested to them over the phone? Is this guy a real plumber or just some bum-hat in off the street to get out of the cold and charge a fee for it? Can anyone advise what we should do?
 
I think you know the answer.

Get a reputable local guy, one that is happy to muck about with this kind of thing.
 
First thing you have to do to prompt urgent action from your letting agency is to contact Environmental Health and then in turn get them to write a letter to your letting agency. They won't view it too kindly that their properties are classed as environmentally unsafe.

I'm assuming that you're in or near Edinburgh. With the recent (and serious) outbreak of Legionaries disease, I'd further threaten them into action by saying that you'll take this to the press.

Finally, it sounds as though your bockage is needed "jetted". Make sure that they use a specialist company like Dynarod etc. who'll also give the job a warranty. For some muppet to show up with out any tools is a joke and is not on. People like that give the rest of us a bad name.

Keep us posted as to how you get on and I wish you the best of luck and a speedy return to normality.
 
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Disagree, don't give them ammunition. Try the environmental health approach first and keep yourself above board. You can always claim a discount on your rent after this.
 
Its so suprising how these guys STILL has a job! When us real plumbers struggled to stay in work!!
FYI these chemicals u have used are basically rubbish lol, ive used a chemical called ONE STOP £10 a bottle. You can buy a bottle from B&Q However, been advised you need gloves and eye protection! (Pref a full mask!) its mostly sulphic acid, but has been tested on plastic pipes for blockages. Once you pour the chemical in it works its magic within 2 mins, and you will get gurgling and even splutters coming back through the hole. So stand back, follow the instructions tho! Its been a while ive used it!
Good luck and keep us informed
 
All these chemicals are not environmentally friendly and are hazardous to wildlife and pollute our rivers. Even the empty container is a hazard.

Do the job properly, not at the expense of the environment just to get a quick fix.
 
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some chemicals when active produce heat but these often solidify in the pipe and your worse off than before trust your intuition on people some skinny people call themselves budda but there not the real one
 
Sorry but number one thing is to go and speak to the letting agency about this plumber, he should not be doing the work and he is obviously not qualified.
if they dont listen then speak to environmental health.

Once it is all finnished then speak to the agency about the way it was handled, the inconvenience caused and any compensation you want.
 
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oh and trading standards, he clearly says on website that he is a quality service plumber, he has not provided you with a quality service and i doubt he is a plumber.
 
Yeah, the proper way is to open up the pipe and check, proper plumber will be able to inspect and remove trap etc and put all back together etc chemicals have became a quick job and thats still a chance that it wont work! Let a plumber do a full repipe on your waste 😉 i would happily do it!!!
 
Thanks for the numerous and rapid responses people. Contacting environmental health is definitely a great plan, especially as the legionaries outbreak isn't just in Edinburgh, but actually in the very area I live in (it's still ongoing with almost 100 confirmed cases and rising). Paying a real plumber is a certain option although we have recently moved into this rented property and we will have to pay for it ourselves if such is the case. I suspect the agents are trying to sweat us out, see if we will end up paying for it ourselves.
 
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Expect a bill of over £150 plus for a drain cleaning company to come out and clear it for you.
 

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