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In future I will go with the small independent contractor who services the boiler properly and put some money aside for if I have to replace the boiler in the future. I will not rely on something like Homecare .

Good man. I like you allready.

Too many people are seduced by a small monthly payment to firms like BG without looking at the bigger picture.

Small firms will generally value you as a customers, and as long as you get a reccomended tradesmen and don't give them too much/any money upfront, you can save a lot of money and get a top quality job.
 
I agree with you now but there was a time when I would not risk using somebody I had not heard of and my family had always used british gas. When I got people to quote for my new kitchen which is discussed on the british gas letter page ,one independent guy came round and instantly spotted the problems with my pipework but at that time I thought he was just trying to increase the amount of work he was going to do and so I did not use him. I regret not listening to him now!
 
I agree with you now but there was a time when I would not risk using somebody I had not heard of and my family had always used british gas. When I got people to quote for my new kitchen which is discussed on the british gas letter page ,one independent guy came round and instantly spotted the problems with my pipework but at that time I thought he was just trying to increase the amount of work he was going to do and so I did not use him. I regret not listening to him now!

Was the pipework conected to boiler that was replaced on show at the time of installation? Was it covered by a worktop and cupboards etc
 
Was the pipework conected to boiler that was replaced on show at the time of installation? Was it covered by a worktop and cupboards etc
There was a work top that the pipes passed through but no cupboard. There was a free standing washing machine on one side and a fridge that could also be moved on the other. The old boiler was the type connected to a water tank so many pipes were removed and a plastic pipe from the Worcester run along side the old 15 mm pipes. There is a pic after the work top was removed on the letter thread where BG say the pipes were hidden and claim that it was alright to connect to pipes you cannot see. This is obviously rubbish from customer services but I think the installers at Eltham are misleading them to try and get rid of me. Anyway the sales bloke speced 22mm throughout for the gas as per the manufacturers spec, but they ignored this.
 

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