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It depends where you live as well - I have a friend with 40 years under his belt and he advised me to get out of gas work as he did himself when Gas Safe began . . . . .

I would say that dont get bent out of shape as I am well aware that not every guy working for BG is clueless. BG use proper engineer as well - which you very well may be!!!!


My personal experience with them has been bad however . . . .

 

[Doodlebug]

I'm sorry to here you've had so many bad experiences with British Gas, are they all personal experiences or what customers have told you, reason I'm asking is because sometimes the full truth can get lost in translation if you know what I mean.
What area of the country do you work in?

 

[Doodlebug]

@ all BG haters, all British Gas customers now get a phone call after the engineer has left asking for a score of 0-10 on how happy they are with the engineer and guess what, we're doing very well on our customer satisfaction scores. I suggest all the knockers concentrate on their own work, if British Gas are as bad as you all say then they will lose a lot of customers surely which will just make you that bIt busier.

 

[CES]

I don't hate British Gas, in fact I make a very good living going in after them when they quote for a boiler installation. 🙂
I used to subby for them like Villatom. Most of the guys I know are decent enough, although there are some chancers, but then again I know some chancers that are self employed too!

 

[hammers4spanner]

I dont think anyone hates BG more a case of people dont agree with their ethics of business , like i stated earlier post if a small business adopted the approach they have your name would be mud before you got to pub on friday after work .

regarding your pricing over the phone i dont generally do it as i always say couldn't possible know without seeing it , however if pushed i use 'FROM' but my from is never anything like £400 to fit a magna clean (mornings work) and then say if you dont have it your boiler will go kaput !!

 

[Destroyer2813]

Especially if its a 20 old floor standing cast hex boiler with big pathways in and a magnaclean is still advisers cos the 20 year old pump has packed up

 

[Doodlebug]

I would always recommend a Magnabooster, British Gas charge £289 to fit an in-day maga on an open system and £219 on a combi. If called out to fit then its £339 and £259. Don't know where your getting £400 from. If the customer doesn't want to pay us that price then fine, they can get you to do it for less and then you can go back every 12 months and service it for them and replace it free of charge if it develops a fault. (Its all yours) ;-)


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[Doodlebug]

Also Hammer4spanners, if while fitting this Magnabooster the job grows arms and legs, ie: blocked cold feed, do you still charge the same price you quoted or do you give them your time for nothing? And do all the extra work that's now involved free of charge?


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[Destroyer2813]

Question doodle, if a customer has four star cover are u required to attend a boiler call within 24 hrs ?

 

[Doodlebug]

If a customer has no heating or hot water and calls before 13:00 we promise to send an engineer the same day. Obviously in extreme circumstances this may not be possible for instance, during that very cold winter we did struggle to meet our commitments fully.

 

[Destroyer2813]

The customer I just replaced a boiler for called and reported a boiler breakdown and a engineer was due to call but then said they couldn't come on Monday, do you guys do Sunday calls ?

 

[Doodlebug]

The customer I just replaced a boiler for called and reported a boiler breakdown and a engineer was due to call but then said they couldn't come on Monday, do you guys do Sunday calls ?

Yes we work 7 days a week and always someone available 24/7 for emergency calls. When did you replace the boiler for the customer? Have they had a first visit inspection on this boiler?

 

[Destroyer2813]

Yeah guy was supposed to out on Sunday but said couldn't come till Monday for original call, I replaced earlier in week and they had a inspection/price

 

[Doodlebug]

Yeah guy was supposed to out on Sunday but said couldn't come till Monday for original call, I replaced earlier in week and they had a inspection/price

If we haven't actually been to visit this boiler since it went in, its actually not covered. Think of it like this, if you get a new car say replace an old Datsun 100a with a top of the range Mercedes then obviously you will let your insurance company know as there is a big difference. If the boiler has only just been fitted and has developed a fault already then its the manufacture you need to call and once fixed, the customer needs to arrange for British Gas to do a first visit inspection to accept it on to contract.


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[hammers4spanner]

Also Hammer4spanners, if while fitting this Magnabooster the job grows arms and legs, ie: blocked cold feed, do you still charge the same price you quoted or do you give them your time for nothing? And do all the extra work that's now involved free of charge?


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well there you go your answer straight away edges towards looking for extras before you even got through the door!!!!


done boiler change last year with blocked cold feed for main contractor for HA's paid £250 for boiler change .Boiler on the wall loving it by 12 cold feed unblocked by 0ne home by two why charge more????


greed!!!!! is your answer !

 

[Destroyer2813]

If we haven't actually been to visit this boiler since it went in, its actually not covered. Think of it like this, if you get a new car say replace an old Datsun 100a with a top of the range Mercedes then obviously you will let your insurance company know as there is a big difference. If the boiler has only just been fitted and has developed a fault already then its the manufacture you need to call and once fixed, the customer needs to arrange for British Gas to do a first visit inspection to accept it on to contract.




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The new one aint got a problem they came and inpsected the old one and quoted for replacment, there cancelling the 4 star any way i think

 

[Doodlebug]

well there you go your answer straight away edges towards looking for extras before you even got through the door!!!!


done boiler change last year with blocked cold feed for main contractor for HA's paid £250 for boiler change .Boiler on the wall loving it by 12 cold feed unblocked by 0ne home by two why charge more????


greed!!!!! is your answer !

My point is, if there is extra work involved while fitting the magnabooster then British Gas will do this without extra charge, would you?

 

[EPH]

You can't beat quoting against BG, always get the job as nobody's more expensive and the customer gets a better job done.

 

[hammers4spanner]

My point is, if there is extra work involved while fitting the magnabooster then British Gas will do this without extra charge, would you?

your answer is in my post

 

[Doodlebug]

You can't beat quoting against BG, always get the job as nobody's more expensive and the customer gets a better job done.

Is that a fact?