none paying customers and gas safe

[Deleted member 32524]

Debt collection agencies are very fair with their fees, in my experience. Normally charging alot less than you think. Add on any fees they will charge you to the outstanding bill with a little added on top and let them sort it for you.

Or turn up with a scary looking mate. lol.

 

[mutley racers]

on all jobs do you get the client to sign a contract? Or only over a certain amount?

 

[Reg Man]

There is some legal issues on both sides here.

When you installed the boiler, if you do not immediately commision it, then you are required by the GSIUR's too disconnect the gas appliance until such commisioning is completed.

The customer has issue with the radiator not working, but they must give you opportunity to rectify the work.

The customer entered a contract with you for the work and has acceptance to this in so much that he has allowed the work to progress. The contract is not complete until all necessary work has been completed including the commisioning and certification. If the customer has refused to allow you to complete the contract, they must demonstrate that they have due cause to prevent this.

I agree with Tara, that the best way forward if possible, is to reach a mutual agreement. I would make sure that every contact you have is documented preferably in letters, so that if this has to go to court you can show you acted dilligently fairly.

 

[Mrs Tara Plumbi]

on all jobs do you get the client to sign a contract? Or only over a certain amount?

We don't ask customers to sign a contract.
We give a very detailed quote with term & conditions (which are standard to all our jobs). If they pay the deposit/ we start work then the implication is they accept the quote & T&C.
We give written quotes for almost all jobs - even the smallest - and take deposits for those over about £1,000 - depending on ... client.
Payment on completion is part of the T&C.
Our T&C also includes additional admin fees if we have to chase the money - gives customers incentive to pay with 7 days!

All of this makes it easy to chase up payment and court action if necessary.

 

[Alpha man]

I've found a can of expanding foam in the flue very satisfying for instances like this!!!:wink5:

 

[iain85]

Did you have any come back from doing the expanding foam trick Alpha man?

 

[Alpha man]

Nope! And the best bit is, I've done lots of work for them since the foam incident.LOL

 

[iain85]

I assume you foamed them for not paying up ? But you also went back and did more work? Presumably you made them pay in advance?

 

[Alpha man]

Foamed, manufacture replaced flue at a cost to customer, lol, week later all monies arrived, and I've never mentioned it, so now we make sure we get a reasonable deposit before any work is carried out for them!

 

[iain85]

Good man. Nice to see an amicable ending to it all! Lol

 

[sparra1100]

Ive done everything by the book but i just dont think hes had the money an was stallin but got his eye wipe wen i refused to go any futher till he paid me then it got messy to hard to explain on ere but ive done nothing wrong an am defo takin it futher

 

[Reg Man]

Just to clarify: In thread 17, " I said:>QUOTE> When you installed the boiler, if you do not immediately commision it, then you are required by the GSIUR's too disconnect the gas appliance until such commisioning is completed.>QUOTE>

Disconnect, means isolate the gas supply by capping it off.

 

[sparra1100]

Foned transco got them to do it after askin him can i go in the house to switch it off with no reply

 

[iain85]

Interested in this. What did you tell Transco?

 

[sparra1100]

Told them i had fitted a boiler then had a disagrement with the customer and had switched it on to do my checks and an worcester were comin out to check a fault with water so i was told that its not allowed to be on as its uncommissioned so txt the bloke so could switch it off with no reply because he was bein an arse so they came out an switched it of as classed as id but then the bloke rung up transco and apparantly a woman gave the bloke 2 numbers to ring and told him it would cost £100 so she must have known them which i think is a bit naughty an thats were am up to at the mo

 

[iain85]

£100 to commission it from a Transco recommended 3rd party? Normally they just TOFO. Strange

 

[sparra1100]

Yep all a bit odd they told me they dont get involved but this bloke has been a pain all along ,should never have done it its a catch 22 cos dont want to cause hassle but we pay are fees so why be gas safe if someone can just do this ,an come in over you so am gunner take it as far as i can ,as i havnt done anythink to cause all this ,just done my job an now have all this hassle all i asked for was payin for my materials cos the amount of times ive been there the labour is out the window an was assured i be paid the same day for the metarials i carnt fork out again as had this done once before ,took 12 months to recover this will send me under if i dont get anywere and all the time expense and effort to get to were i am,just shows being legal and honest gets you nowhere just gunner have to go thro gas safe on the gas side thats been done the margins are so small at the moment that carnt loose 1500 quid