yep. Lloyds gave me 18 ,moths free business banking and I get statements for different types of business account during these 18 months showing different charges, so I can decide after trial period which type will suit me best. Got debit card and cheque books too
Been with Lloyds for over 40 years, can't recall then making one mistake.
The nearest was when I had some transactions cross over one night, and for an hour or so my account was in the red - I usually keep at least a thousand in my current account.
They charged me for every standing order on the account - £45, all of which are normally free on a private current account.
Went to the local branch and asked about charges, and the the member of staff explained that I'd been caught out by the figures shown on the cash point screen, i.e. I'd been guided by what was on the screen - apparently there is a lag (or was) between what you see, and what is deemed to be in your account.
She was quite sympathetic and said she would speak to the manager (who was new to the branch and I'd never met), she came back looking embarrassed and said: "he says the charges must stand!" Without me asking she gave me the address for making a complaint. Sent a letter off, and within two days had a phone call from a woman who introduced herself as the regional manager for Lloyds covering the South of England.
She apologised (which actually sounded very genuine) and said: "I've told him (meaning the local manager) to remit all charges from your account, which should have been done by now". She gave me her mobile number, and said that if there were any further problems related to the matter to ring her and she would sort it immediately.
I was surprised that they'd taken the matter so seriously, but seriously impressed.
I opened Bank accounts for my sons when they were about 12, and paid their pocket money into their accounts by standing order every month so that they would get a credit history. When my youngest son was in sixth form he wanted to borrow £4000 (he did have a part time job at weekends) and Lloyds gave him the loan - no other Bank would even consider it.
Never the cheapest for loans, etc, but for efficiency and politeness of staff, I have to give them five stars.