be nice to hear an outcome to this please let us know how gas safe handle this you could get a second opinion from another gas safe installer but its going to cost you
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I agree with both parties. If a customer mentions that they smell gas, then this is always cause for concern and investigation. If they have detected a major leak from the fire which has no thermocouple, then surely they would have isolated the fire at the pilot and checked again ( im sumizing they did this) , did they recheck for leaks after the fire was disconnected? especially that you could smell gas near the hob to begin with. I hate turning appliances off, I never go away and leave anyone with no contact or no solutions, and 9 times out of ten Id go back to make sure, specially when a customer is distraught. Darryl is right, NCS on fire, I think they should return to double check. Traci
I only submitted the complaint yesterday so I'm waiting to see what happens.Oh, I see. So what have Gas safe said they are going to do about it then?
I only submitted the complaint yesterday so I'm waiting to see what happens.
They did say they are only concerned with safety and that I might have to go to trading standards about this firm.
There really is no grey area here. If the appliance, by design, operates without an FSD then it is NCS. No if's nor buts. If all other safety checks are good it perfectly safe to use. I dont like to say the engineer is incompetent as he/she appears to be erring on side of safety, but lack of knowledge of the regs/standards is itself incompetent and they have caused at least one member the public a lot of needless stress and hassle.If you get someone else in for a second opinion, they may say the same as the other firm! There doesn't appear to be anything in 'unsafe situations procedures' regarding appliances without an F.S.D. http://www.User PlumbersForums.net ... Edition 6 - publication web version V1 1.pdf
If you could get it in writing from Gas safe (an email) that the appliance is safe to use if all the other checks have been carried out correctly then you can show it to any engineer and he can verify before signing his life away! If anyone can find an answer to this in any regs etc (which at the end of the day, we have to follow to the letter) then post it on here and we can all move on!
There really is no grey area here. If the appliance, by design, operates without an FSD then it is NCS. No if's nor buts. If all other safety checks are good it perfectly safe to use. I dont like to say the engineer is incompetent as he/she appears to be erring on side of safety, but lack of knowledge of the regs/standards is itself incompetent and they have caused at least one member the public a lot of needless stress and hassle.
where am i? have gone to the wrong address before now,my apprentice is like a loaf of bread hes a THICK CUT
Ive walked out of customers front door, gone to van for something then walked straight into next doors !
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