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Yeh ! 😀The repair is not correct
Search of companies house records might reveal if there is any truth in that.Thanks for your comments. The original plumbing company sent someone back today, but they sent a different plumber. I'm told the part changed back in December was called a 'Pressure Reducing Valve' (see image attached). I explained to today's plumber that I was charged £500, and he pulled a face ie) wide eyes, look of shock! I laughed, and told him I also pulled the same face when I was charged £500. He then looked a bit awkward, and tried to suggest the first plumber changed another part as well (although he couldn't tell me what), but that's not what I remember being told back in December. In December, surprised at the cost, I requested a breakdown of costs, and a receipt, but nothing was emailed to me. Today I again asked for the breakdown, but I'm now being told by the office manager that the company has just 'changed owners' and they have no invoices.
Yes, I'm a lady, a landlady. But ... I must be evil, with a giant property empire...
But if the OP asked for a breakdown of costs and hasn't had it, that is not her fault. To use an analogy, if I get my van repaired and don't understand what has been changed, it would seem reasonable to me to have a brief description of the work carried out even if I am not personally able to understand that description.If you have no interest in Plumbing problems that is fine you pay a professional to come & make them go away, unfortunately what you can't then do is complain about a poorly done / overcharged jobs as you have no idea what was actually done & paid for.
great point Ric one which has been missed, so by not being provided with one the op might think more has been done than in reality ....it is a factor of modern society to leave out the detail, but as you state v. necessary ....regards Rob FosterBut if the OP asked for a breakdown of costs and hasn't had it, that is not her fault. To use an analogy, if I get my van repaired and don't understand what has been changed, it would seem reasonable to me to have a brief description of the work carried out even if I am not personally able to understand that description.
great point Ric one which has been missed,
I would agree you have every right to receive a receipt which details the work carried out, most of us do that as a matter of course.But if the OP asked for a breakdown of costs and hasn't had it, that is not her fault. To use an analogy, if I get my van repaired and don't understand what has been changed, it would seem reasonable to me to have a brief description of the work carried out even if I am not personally able to understand that description.
I hope you & she can understand my scepticism which is born out of Landlords/ladies not wishing to take an interest in their properties or tenants, or at least only when a large bill arrives.So my second question is, can I make the plumber come back again and fix it? Thank you. Vic
Perhaps the more important point is that the cowboys would not be getting our work!!!!
No chanceNot £200 then?!
I will ask my tenant Tom to take a snap behind the red vessel, as I didn't check this myself earlier. Sorry, there's a lot of pipework in the cupboard, so it was hard to capture everything.
Will do! By the way, I can assure you (and Chris) I didn't want a 'cheap' job. I just wanted a good, honest job. Our house is lovely. Its our home, and we take great care of it.
I wasn't suggesting you were Vic (said some).Will do! By the way, I can assure you (and Chris) I didn't want a 'cheap' job. I just wanted a good, honest job. Our house is lovely. Its our home, and we take great care of it.
So let them do there stuff, you are more clued up now so see what they say, get costs etc.Chris - I have found another plumber, this time recommended to me, but he's not available until Thursday this week. I'm meeting him at my property midday on Thursday.
The original plumbers did not advise on any existing faults, infact they haven't even given me any paperwork! Yesterday they were trying to tell me they also changed a boiler 'fan' in December, but today they say they didn't. The story keeps changing. I've requested a breakdown from them 3 times now.
I posted on here originally as I was concerned I'd been ripped off, and wanted some advise. Since then there's been some suggestion that the (overcharged) valve installed has been fitted wrongly, which is worrying! I've continued posting as I thought it would be wise to get a second opinion.
I am still in chkingFact is, we are all learning. We who try to help, get sick to death of people who complain that they get a poor job when they refused to pay to have it done properly. Personally I do not think of you and your issues in that light. As mentioned, we're all going to learn.😉
ok ...can you scan and post the invoices please on here I/we will look at them ..Rob FosterChris - I have found another plumber, this time recommended to me, but he's not available until Thursday this week. I'm meeting him at my property midday on Thursday.
The original plumbers did not advise on any existing faults, infact they haven't even given me any paperwork! Yesterday they were trying to tell me they also changed a boiler 'fan' in December, but today they say they didn't. The story keeps changing. I've requested a breakdown from them 3 times now.
I posted on here originally as I was concerned I'd been ripped off, and wanted some advise. Since then there's been some suggestion that the (overcharged) valve installed has been fitted wrongly, which is worrying! I've continued posting as I thought it would be wise to get a second opinion.
I did not pay cash! I paid by card, over the phone. I have a record on my bank statement of the payment made for £498 to the company. I requested the plumbers email me the paperwork on that day, including a breakdown, as I was shocked by the price, but they never did, and now they're saying they don't have any invoices because of a change of ownership of the business! Yesterday they agreed to email me a breakdown, but I'm still waiting for it. I think I could be waiting a long time! As for the next plumber, who I'm meeting on Thursday, happy to post his advice.
ok MissF... basically there is no paper trail on this one so far, noI did not pay cash! I paid by card, over the phone. I have a record on my bank statement of the payment made for £498 to the company. I requested the plumbers email me the paperwork on that day, including a breakdown, as I was shocked by the price, but they never did, and now they're saying they don't have any invoices because of a change of ownership of the business! Yesterday they agreed to email me a breakdown, but I'm still waiting for it. I think I could be waiting a long time! As for the next plumber, who I'm meeting on Thursday, happy to post his advice.
I agree YD. we are wasting our time in a wally ...I am out ...but will watch. chkingTBH, I do not understand why you are even entering into this type of discussion. It's both annoying and distracting so rise above it.
If you want chapter and verse about what is wrong and, most importantly, how to fix it just post what has been asked for please. We will then set you right with something you can action rather than pontificate about.
Sorry to be rude but I've not got time to waste. Your choice.
I agree YD. we are wasting our time in a wally ...I am out ...but will watch. chkingTBH, I do not understand why you are even entering into this type of discussion. It's both annoying and distracting so rise above it.
If you want chapter and verse about what is wrong and, most importantly, how to fix it just post what has been asked for please. We will then set you right with something you can action rather than pontificate about.
Sorry to be rude but I've not got time to waste. Your choice.
oops posted 3x sorry maybe I was getting bored chkingI agree YD. we are wasting our time in a wally ...I am out ...but will watch. chking
all yours Y DThanks Yorkshire Dave. I've been trying to rise above it! Getting a little upset. I visited the house today just to take some better images of the pipework, and I've now asked Tom (tenant) to take an extra photo behind the red cylinder. I'll have to wait for him to get back to me.
ok MissF... basically there is no paper trail on this one so far, no
recipts for the work carried out
and it might seem no records of whom helped you ...surely you took their GSF number and telephone etc ...centrakheatking
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