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Sponsored thread - www.tradeonlyplumbing.co.uk BETA test

Welcome to the forum. Although you can post in any forum, the USA forum is here in case of local regs or laws

Ray Stafford said:
We are storing the history. One of the things I want to use it for later is "people who bought this, also bought that...." as well as the "your favourites".
.
Click to expand...

Whats the point? Its not like waterstones where you may choose to buy a different book by the same author or from the same genre....

As its trade only, we 'the trade' aint gonna buy stuff on a whim because its been suggested, we will buy what we need imo
 
kay-jay said:
Whats the point? Its not like waterstones where you may choose to buy a different book by the same author or from the same genre....

As its trade only, we 'the trade' aint gonna buy stuff on a whim because its been suggested, we will buy what we need imo
Click to expand...

On things like boilers, it helps to cluster the flue accessories around the boiler. We have them as "linked products" but that requires maintenance by us. Once we get some good usage going, it should be self-managing.

Also, there are often several different products available which do the same or similar job. Our counter staff are often making suggestions, usually based on their experience of what other plumbers buy.

But if you don't like it, you can always ignore it. 🙂
 
Linkyplumb said:
Ray,
It keeps logging me out, when switching from page to page.
Click to expand...

Hi Linkyplumb

Sorry about that - it isn't just you, its doing it to everyone. Hence the "beta test" status.

The developers are working on it now, and I am trying to stop myself from calling every two hours to ask them when it will be fixed! 🙂

I will update this thread when we think its OK again.

Ray
 
ray i don't know if the contact email is live yet or not but i was enquiring about dimensions of a cistern which i need to order tomorrow. it is this one Concord L/l Cist.int.o/f Ccd41
it is to replace a fordham type one so needs to be quite slim. it is just the depth i need cheers.
 
steveb said:
ray i don't know if the contact email is live yet or not but i was enquiring about dimensions of a cistern which i need to order tomorrow. it is this one Concord L/l Cist.int.o/f Ccd41
it is to replace a fordham type one so needs to be quite slim. it is just the depth i need cheers.
Click to expand...

Hi Steve

They are 155mm, so quite a lot fatter than an old fordham flushpanel. Wandering round the warehouse, I did stumble over an unboxed plastic cistern, side entry, plastic, about 110mm deep. I have no idea what it is, but it was still in its placcy wrapper, and had all the guts there. Let me know if thats any use to you.
 
h ray that sounds perfect i have several other items in my shopping cart which are needed for thursday is there anyway you can tag it on for me? i suppose there is as you are the boss lol
 
steveb said:
h ray that sounds perfect i have several other items in my shopping cart which are needed for thursday is there anyway you can tag it on for me? i suppose there is as you are the boss lol
Click to expand...

Hi Steve

No problem, just checkout your cart (without the fat concorde cistern). I will work out what the unboxed cistern is tomorrow. Bearing in mind where you are, we will probably deliver in one of our vehicles.

My only concern is that the warehouse was dark when I was wandering round, and I might have missed something that was wrong with the cistern. But I will check it in the morning.
 
I was trying to throw together a quote and was unable to add stuff to my cart unless I drilled into the item first. Hope that makes sense
 
Haven't read the full thread but I'm seeing prices in latest products and I've not registered yet.
 
Hybrid said:
Haven't read the full thread but I'm seeing prices in latest products and I've not registered yet.
Click to expand...

Yes, thanks Hybrid - thats happening for lots of people, and we are working on it now.

Billy - we are working on the bundles of tube at the moment, and have taken tube off for a while, because the units of measure was causing confusion, and we don't want to take an order for 3m of 15mm tube. There is no way that the carrier will get it there. Later we will add back bundles only for tube.
 
OK, the developers tell me that they have fixed the random logging in/out and the prices on special offers being visible when you aren't registered/logged in. It works ok for me, so hope that it works for everyone.

We are continuing to work on the amount of information available at product level - in particular we are trying to highlight those products that are not immediately available from stock. (Sorry SteveB!) Also dimensional info or links to manufacturers websites.

But then, thats why we released a beta test privately in the UKPF - we knew we would have some problems.

Many thanks to all those that assisted - please feel free to carry on.

We will be reacting to suggestions in 4 possible ways:

1) Yep, good idea, we will implement that ASAP
2) Yep, good idea, we will implement that when resources permit
3) Maybe in version 2
4) Thanks for your interest, but we have decided not to pursue that suggestion. But please don't stop making them.
 
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Ray did you get my comment re having to drill into each item to add them to my basket? I wasn't able to add stuff from the main list of products
 
Riley said:
Ray did you get my comment re having to drill into each item to add them to my basket? I wasn't able to add stuff from the main list of products
Click to expand...

Hi Matt

Are you talking about not being able to buy from a [DLMURL="http://www.tradeonlyplumbing.co.uk/pipe-fittings/copper-pipe-fittings/endfeed-fittings/endfeed-elbows.html"]tiled page like this[/DLMURL]?


I just tried it and it worked ok. Or am I misunderstanding?
 
Last edited by a moderator:
No I think you've got it in one. Basically I could click add to basket it would hang and hang and then it would just go to a cannot find the page error screen. However if I actually clicked on the item so it was the only thing on the page it would then allow me to add no problem. Maybe it's just me!!
 
Riley said:
Doing on iPad mate. Have no wifi at the mo but will try again in a bit
Click to expand...

Just tried it on my ipad, and it seems ok. A bit jerky, but thats probably because its on 3g with only a couple of bars.

Hopefully whatever the boffins changed, it has fixed that as well! 🙂

Ray
 
Killy Bing said:
Just an idea ray, can we order, let you know and you send the order back to our local branch the old fashioned wat to get ready for us?
Click to expand...

Yes we can - in the same way that people have always PMd me, emailed me etc. So what will happen in the short term is that I will print off the order and fax it to the branch concerned.

There is one potential problem which won't go away. Our average branch size is about 3,500 sq ft. The branch that you use at Maidstone is one of our biggest at 6,000 sq ft. When we have finished our Fareham redevelopment, we will have about 55,000 square feet. It isn't possible to carry everything at every branch, so there may be a delay while we ship it internally.

Integrating the IT on stock levels at all the branches is not something we can do quickly, so click and collect will be limited for a while.
 
Someone mentioned to me earlier that they couldn't scroll on their iPad, but its working fine on mine.

Does anyone else have problems scrolling the site on iPad?

I can't zoom in and out, which isnt a problem on the iPad but is a pain on my phone. Is that troubling anyone?
 
REDSAW said:
i cant create an account using my gas reg number?
Click to expand...

Hmmm. Assuming that you are the Martin that tried to create an account last night, using a Yahoo email address, then I have just activated your account.

Not sure why it didn't work via the gas-safe number, because about 20 people have used that successfully. Did you tick the "no publicity" box on your gas safe registration? If you did, then they wont release details to us.

Apart from that, it could just be techno-gremlins either at our end, or at gassafe.
 
Ray Stafford said:
I can't zoom in and out, which isnt a problem on the iPad but is a pain on my phone. Is that troubling anyone?
Click to expand...

Apparently this is a "feature" not a bug. 🙂 The site detects the screen size of the device you are using, and re-configures itself for optimum usability on that device. unfortunately, it can't scan my eyes, detect that I am old and blind, and put it in very large text.
 
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Riley said:
Is that all the testing done now Ray ??
Click to expand...

It depends on what you call testing really. It is working, and we are taking orders from it - although we only have 30 or 40 customers registered - all from the Arms.

I am not planning a big marketing campaign - lets see how it goes. I would rather it grew gradually and we learn as we go, rather than rush for a zillion hits like some have done in the past, and then cock it up. I would rather we cocked up on a small scale first!

So its both "working" and being tested at the same time

🙂
 
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So there will be no Amazon or Screwfix style cock ups then when some disgruntled member of staff sells everything for 50p & then blame it on a computer glitch?!
 
Ray Stafford said:
It depends on what you call testing really. It is working, and we are taking orders from it - although we only have 30 or 40 customers registered - all from the Arms.

I am not planning a big marketing campaign - lets see how it goes. I would rather it grew gradually and we learn as we go, rather than rush for a zillion hits like some have done in the past, and then cock it up. I would rather we cocked up on a small scale first!

So its both "working" and being tested at the same time

🙂
Click to expand...

So let me get this right, your testing it on arms members? Good move, get it ironed out before you move on to the important clientel.
 
Leo21 said:
So let me get this right, your testing it on arms members? Good move, get it ironed out before you move on to the important clientel.
Click to expand...

Yep, absolutely right. Where else can I get instant feedback, from friendly plumbers, but in privacy?

Seriously, this was the main reason for signing up as sponsors originally (although I didn't know about the arms then). Its just that the website is 10 months late, because we kept on getting distracted. 🙂
 
Ray Stafford said:
Yep, absolutely right. Where else can I get instant feedback, from friendly plumbers, but in privacy?

Seriously, this was the main reason for signing up as sponsors originally (although I didn't know about the arms then). Its just that the website is 10 months late, because we kept on getting distracted. 🙂
Click to expand...

Its nice to know were usefull for something.
 
Ray Stafford said:
It depends on what you call testing really. It is working, and we are taking orders from it - although we only have 30 or 40 customers registered - all from the Arms.

I am not planning a big marketing campaign - lets see how it goes. I would rather it grew gradually and we learn as we go, rather than rush for a zillion hits like some have done in the past, and then cock it up. I would rather we cocked up on a small scale first!

So its both "working" and being tested at the same time

🙂
Click to expand...

cheers ray,
privacy may be the problem lol,...
 
When you add something to your cart it doesn't appear in the shopping basket at the top of the page, this may be an IE bug though. It does appear on the checkout page though buddy 🙂
 
IDCHAPPY said:
When you add something to your cart it doesn't appear in the shopping basket at the top of the page, this may be an IE bug though. It does appear on the checkout page though buddy 🙂
Click to expand...

Thanks Ian.

Just loaded IE and it seems to work ok for me. I'm on IE 11 - what version were you using?
 
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Crate p o r n

nonailboxipics.jpg

Not sure which one was yours Ian. They all look the same in the dark.
 
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Killy Bing said:
ray, the clearance section on the site, could this be made available to arms members first ?

little bonus to us if you clear boilers ect ect
Click to expand...
I don't think so Billy. I don't think that there is any way that the site can detect who is a Plumbers arms member.

What I can do it post here to tip you off if there are any bargains.

Its more likely to be specials that we have got in for customers who have let us down, or end of line sanitaryware etc. Boilers only come up rarely - like the LPG one you had.
 
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Hi Ray. I have changed the password for my account now. When I try to login I enter my details and it keeps returning me to the same page with no error message. It won't let me login, which is a shame as I wish to browse your wares!
 
cr0ft said:
Hi Ray. I have changed the password for my account now. When I try to login I enter my details and it keeps returning me to the same page with no error message. It won't let me login, which is a shame as I wish to browse your wares!
Click to expand...

Hi Keiran

Not sure what the problem is - I can see your account, and it is authorised. I have just asked it to send you a new password link - I am not sure if that will help, and I don't have any techies I can ask until Monday.

Sorry about that - hopefully the new password thingy will help. If not, I may have to come back to you on Monday.

Ray
 
Hi matey. Just tried the new password and had the same problem. It doesn't matter whether I login on Mozilla Firefox or Internet Explorer. It just returns me the login page when I enter my details but with no error message at all.

No rush to get back to us matey, it seems like everyone else is not having issues so it must be something I am doing wrong!
 
cr0ft said:
Hi matey. Just tried the new password and had the same problem. It doesn't matter whether I login on Mozilla Firefox or Internet Explorer. It just returns me the login page when I enter my details but with no error message at all.

No rush to get back to us matey, it seems like everyone else is not having issues so it must be something I am doing wrong!
Click to expand...

Are you using your account ID or your email address as your username? I had a problem using my account ID, switched to email address and it went ok.
 
Thanks ray!
The baby box is now filled up with fittings and slid away in the shed

Biccies died a partially tea dunked but crunchy death!
Haven't started on the bottles yet 🙂

ImageUploadedByTapatalkHD1394564312.881042.jpg
 
Leo21 said:
Never mind that, where's this fittings pack?
Click to expand...

Its not on the first email blast - just putting the finishing touches to that now. So you might have to wait. 🙂

Or just buy them. Our [DLMURL="http://www.tradeonlyplumbing.co.uk/pipe-fittings/copper-pipe-fittings/endfeed-fittings.html"]basic prices[/DLMURL] are cheaper than most peoples deals! Buy £100 worth and we will throw in [DLMURL="http://www.tradeonlyplumbing.co.uk/neilson-16hard-base-tool-bag.html"]one of these[/DLMURL]

And that way you get to decide on your own fittings, not what we want to get rid of. And you can mix it up with [DLMURL="http://www.tradeonlyplumbing.co.uk/pipe-fittings/copper-pipe-fittings/brass-compression-fittings.html"]compression[/DLMURL] to get to the £100. What more do you want? Me to come round and solder them for you?
 
Last edited by a moderator:
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I did my order today Ray how do I know if I've got a bag. Will I have to wait and see. Ps fate ham counter staff awesome when I called earlier. Full of good ideas
 
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