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TBServices

I went to quote a customer for fitment of a new shower and a pump.

When I got there, it turns out they have 2 showers, one of which already has a pump fitted, however after a bit of exploration, it turns out that the guy who fitted their ensuite has completely done them over.

It looks as though the majority of the cold water services throughout the house are tank fed. There were 3 tanks in the loft, one for the cold supplies for each side of the house, and one feeding the cylinder.

Unfortunately the idiot who fit the ensuite has removed the existing drops for the shower, tee'd into the other pipework and fitted the pump so it boosts the supplies to everything: 2 toilets, basin, washing machine and shower.

Here's the biggest problem though. He's run about 15m of 15mm from the cylinder cupboard for the hot supply (from a tee on the horizontal pipework) and fitted the pump on the PB in the attic. He's left the cold tank connected to the rising main, capped off the outlet (with a ballofix) and connected the pump to the rising main, which is illegal.

I explained the situation and recommended the removal of the pump, replace the tanks for a large coffin tank and install a new pump to run both showers in the AC.

MY problem, is that it's impossible to separate the shower supplies from the rest of the system without major disruption to the 12 month old ensuite, which she's not willing to do.

Her problem is that she wants to know if there's any way she can recover costs from the other "plumber" based on his contravention of the water regs? I told her it was probably a non starter.

Any ideas on the best way to approach this? And any advice on a suitable pump that will work in a whole/half house scenario?
 
Get the reg book out, go through the job with a fine tooth comb and pick up on as many breaches as possible relating to the work. Offer the customer a report detailing all of the defects and reference the reg sections, obviously for a charge. They are them armed, to take it through the small claims court. They must give fair opportunity to the installer to correct first though. Don't be worried about attending court, you've done your home work on your report and your qualified.
 

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