How long was he there?
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What a nightmare in my eyes...
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View the thread, titled "What a nightmare in my eyes..." which is posted in UK Plumbers Forums on UK Plumbers Forums.
O
Old Account
Due to the boiler issue ( pump not working ) about 6pm ... otherwise he could have finished by 4/30-5pm
1 day install?
O
Old Account
Yes, 1 day.
He mentioned he could have finished earlier
Get yourself another engineer Ron!
O
Old Account
That's what I thought once I walked in and seen the job. I didn't say much because I am looking ahead for my own business. I don't want make him realise what should have been done differently because I will not use him again. I will take another guy and will try again.
Thanks for advise thumbs up
You would be better off walking into a local merchants and asking a few guys for cards and going from there.
O
Old Account
That's a good advise mate. Just thought the same few days ago but most of the time I have the TSG, BSW and other big companies people going there. No stress harvest, I will find the right person soon. I am not in rush and do not take anymore jobs on for this year. I am flat out and happy to see the end. Going away again before Christmas and will be back new year ...
Charged you £680?
Labour only?
Ripped off!
Looks like a 5 hour job.
13a plug should be into unswitched socket only.
Labour only?
Ripped off!
Looks like a 5 hour job.
13a plug should be into unswitched socket only.
O
Old Account
Labour only!
I supplied all
Even cleaned up haha
Just a poor install in my opinion. I'll mention tomorrow the shock arrestor
13amp will be check by me too
O
Old Account
My first experience with Worcester bosch and last forever.
They just arrived today at 12 and the tenant didn't have any parking permits. However, tenant tried calling the council for parking the van for him online. Van reg got rejected.
He said if he can't get parking permits he will drive away. I offered him either to look after the van or pay for his parking on display just 100yards from the door. He said no and drove off.
I phoned Worcester they are telling me is there policy to get parking permits. We are responsible for their **** parking. After telling her I offered him to pay on display just 100 years away she said he cannot park far away due to carrying heavy load. I said, what heavy load he is replacing a silly pump and by the way the boiler is under 5 years warranty and you be responsible for making customers happy.
She went like, he cannot park so far away, I was like ok not to worry I can drive him from his parking spot to the property and make things easier. She said you don't need to. I was like, that's fine I want to help as the customer hasn't got **** hot water and heating for the last 2 days. They didn't care gave me another appoint next week Monday ... But only if I can organise a parking permit.
First and last time I will ever use these Bast***** again. Cheeky, rude, impolite, ....
I am so fully loaded of bad energy because of these ****
They just arrived today at 12 and the tenant didn't have any parking permits. However, tenant tried calling the council for parking the van for him online. Van reg got rejected.
He said if he can't get parking permits he will drive away. I offered him either to look after the van or pay for his parking on display just 100yards from the door. He said no and drove off.
I phoned Worcester they are telling me is there policy to get parking permits. We are responsible for their **** parking. After telling her I offered him to pay on display just 100 years away she said he cannot park far away due to carrying heavy load. I said, what heavy load he is replacing a silly pump and by the way the boiler is under 5 years warranty and you be responsible for making customers happy.
She went like, he cannot park so far away, I was like ok not to worry I can drive him from his parking spot to the property and make things easier. She said you don't need to. I was like, that's fine I want to help as the customer hasn't got **** hot water and heating for the last 2 days. They didn't care gave me another appoint next week Monday ... But only if I can organise a parking permit.
First and last time I will ever use these Bast***** again. Cheeky, rude, impolite, ....
I am so fully loaded of bad energy because of these ****
thats standard and in big letters on there website (repair) no private parking no visit
and its on every boiler t and c's
and its on every boiler t and c's
O
Old Account
My first time as said. I am not reg and therefore not dealing with them day in day out. But isn't nice even though I offered solutions. Last time for me
if anything happened to the van the engineer would get it in the neck
these days theres too many vans getting knocked over
Jobsworth, 9-4pm red tape obeying, uniform wearing feet up having tea at 4:30pm to33ers!
I slogged a 1700 stone tray from the roadside, up a long private drive today, into the house, up the winding stairs and into position on my own today, god just get it done..
I slogged a 1700 stone tray from the roadside, up a long private drive today, into the house, up the winding stairs and into position on my own today, god just get it done..
probably nothing wrong with the pump they often stick and need freeing off normally caused by being tested on the production line a little water remaining in there erp ones are worse in my opion , certainly not looked after you or your customer Ronny
I stopped using Worcester donkeys years ago for the customer service I received with a warranty job. I ended up doing the job for them after 4 visits.
Unimpressed !
Still, I smile when I think how many Worcester Boilers I haven't bought since.
I know our contribution to Worcester sales figures is probably very insignificant but there you go
Unimpressed !
Still, I smile when I think how many Worcester Boilers I haven't bought since.
I know our contribution to Worcester sales figures is probably very insignificant but there you go
O
Old Account
Unfortunately the engineer I hired couldn't free the pump. He took the big screw at the front off and tried moving the inner part. I suggested to remove the pump head and try to move the pump.
However, I tried making it easier for him and offered parking on display which I would have paid. Long story short they'll will come next Monday :/ had to offer mythe tenants to take a shower at my place if they need warm water.
Fm Ronny theres sevice and then theres going over board mate he should have taken the head off freed it off , pure laziness on your contractors part , the screw on the front will vent the pump thats about it on erp , cheers kop
O
Old Account
Hi lads I can't urgently on side waiting for Worcester Bosch to come and to assess the job. However, I had a oder look and it seems like this is a no go with the flue. The collar at the Bottom isn't fixed properly the flue looks like not even fitted properly, not cemented at all
What's your thoughts on that?
What's your thoughts on that?
O
Old Account
Another one here
O
Old Account
Wouldn't worrie about the space around the flue is externally it's sealed up
Regarding the top plate as Scott says normally 3 screws which it looks like they've lost as they have used normal wood screws
Regarding the top plate as Scott says normally 3 screws which it looks like they've lost as they have used normal wood screws
How is it id please explain your reasoning
No longer a room sealed appliance as the third screw creates the seal on the top of the boiler. AR for incorrect screws and riddor reportable.
Guess you haven't seen there new tb about leak rate
No excuse for bad workmanship Ronny needs sorting out bud get the installer back did Worcester sort out the fault ?
Cheers kop
Cheers kop
I have, its about the gaps in the folded metal corners not a gap in the seal connecting the flue to the appliance. In fact they mention in the TB that is any unburnt gas leaks inside the boiler it will naturally vent outside through the flue. Obviously assuming a correct seal. The fact this isn't sealed means the gas would escape into the room now. How you can even argue this isn't ID is worrying.
O
Old Account
The outside seems to be done with bonding or something. However, it is sealed from the outside but still Ann awful installation.
Thanks to you all for giving me such great back up I will go there now to sort that out with him.
Thumbs to each and everyone
O
Old Account
There is only 10cm sticking out right underneath the rain gutter. I was sure there was a ref for a certain distance. The Worcester engineer had a look and said it's fine. He seemed in rush but did his job in full. Checked, operating pressure , flue gas analysed it, checked the fan. But fail to do a tightness test just walked in and started his job.
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