Had a customer on the phone to me today, I couldn't get to fix their worcester se oil combi due to the mother in law dying.
They got somebody else in, heating was fine, no hot water.
So they've been charged £765.00 for pump, diverter head, diverter body and 5 visits.
After first visit they changed head, hot water worked, no heating but only found out after they went.
Second visit was told it was an air lock. Still no heating.
Third visit, fitted a new pump. Still no heating.
Fourth visit new diverter body. Heating and hot water worked for 24hrs.
Fifth visit, airlock and high limit tripped.
The total bill included the 5 visits at £65 a pop.
They asked what I thought about it.
I said for one thing, I need to up my prices and two they didn't have a clue.
Big company round my way as well.