Who is best for servicing Kane FGAs?

DaveyHep · Oct 17, 2020

Whos' best for servicing Kane FGAs?
Do you send them back to Kane or use an independent?

ShaunCorbs · Oct 17, 2020

Direct back to kane I always do

Scott_D · Oct 17, 2020

Kane every time.
Set up an online account, fixed price, free postage and great customer service.

DaveyHep · Oct 17, 2020

Cheers. Very useful.

townfanjon · Oct 17, 2020

As above , they can or at least used to let you wait while they were serviced or repaired

Harvest Fields · Oct 17, 2020

Kane. Every time. I have never ever used an Independant but that’s just me.

DaveyHep · Oct 18, 2020

Registered with Kane. FGA boxed and ready to be posted tomorrow.
Thanks for the advice.

DaveyHep · Oct 23, 2020

Very impressed with the service by Kane. My analyser was posted back to me the same day received. Free roll of printer paper and a couple of tea bags👍

Harvest Fields · Oct 23, 2020

The service is really good. The only issue I have is the batteries went in mine the other day and when I took them out they were non rechargeable. (I have been charging it for months). Never had it sent back with no. Rechargeable in before

Scott_D · Oct 23, 2020

DaveyHep said:
Very impressed with the service by Kane. My analyser was posted back to me the same day received. Free roll of printer paper and a couple of tea bags👍

Harvest Fields said:
The service is really good. The only issue I have is the batteries went in mine the other day and when I took them out they were non rechargeable. (I have been charging it for months). Never had it sent back with no. Rechargeable in before

i was doing the same. Thought it was broken but they gave me non rechargeable batteries

EvilDrPorkChop · Oct 23, 2020

I've had it before where they swap out your rechargeables for others. I had some dodgy ones once so replaced them with brand new which cost an arm and leg as they're special ones only for them to swap them out for someone elses at Service!
Had an analyser back before too with the Infra Red printer sender no working, when it did when it went in. Also had a faulty switch once which I mentioned on service and didn't get rectified, took it back and to be fair they did it FOC.