customer fuming at my price - different rates for plumbing and gas work?

[Howsie]

Not a nice feeling at all. In those situations(as long as it doesn't owe me too much) I tell them to pay me the cost if materials and not to call me again.

Cust-turds I call those ones. Let them stick to someone else.

 

[SimonG]

Mechanics £75+ an hour.
Lawyer/Solicitor £120+ an hour.

Your price was right as far as I'm concerned.

Wrong time of the month?

 

[galaxy_plumbing]

😀😀 made me laugh that one Simon

 

[mike_s]

To be honest my Dad said probably the menopause, she was around 50. No coincidence the top 5 biggest moaners I've come across have been middle aged women.

 

[SimonG]

No coincidence the top 5 biggest moaners I've come across have been middle aged women.

A mate of mine once said that there's many a good tune to be played on an old fiddle.

 

[stevetheplumber]

A mate of mine once said that there's many a good tune to be played on an old fiddle.

generally thats only true of borrowed fiddles your own tend to seem a bit worn and shabby

 

[stevetheplumber]

Pimlico Plumbers | Company Charges | 'Quality Service, Competitive Rates and | the fastest response time in London | - It’s why most people choose Pimlico first.'
i keep that bookmarked on my phone for difficult customers

 

[LeakFinder's]

I think people nowadays know we are in a recession and assume we will charge accordingly. The problem is overheads are stacking up year on year and they really don't care. I do leak detection I give them a price within 2 minutes on the phone and if i get the wrong vibes back the conversation quickly stops. If no one has complained and you do a good job stand your ground times may be hard but other wise the change could make you a busy fool. Turnover is vanity profit is sanity.

 

[Howsie]

Pimlico Plumbers | Company Charges | 'Quality Service, Competitive Rates and | the fastest response time in London | - It’s why most people choose Pimlico first.'
i keep that bookmarked on my phone for difficult customers

Ouch. VAT on top of those rates I believe.

 

[mike_s]

that is an amazing website, inspirational company! I think I will build my own transparent and fair charging policy like theirs, obviously with much lower rates. These also charge a slightly lower rate for plumbing only work but they probably pay their plumbers less than their gas engineers.