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N
newcastle phill
Just seen the photo bucket link.
Just curious it looks like that isnt keyed into the brickwork ???
Hard to tell
Just read from first to last post. I have to say sorry Shaun once again for the few so called "tradesmen" who give the genuine decent ones the good reason to to say we are not all in the same boat. Going back to the lintel is it a steel one,concrete etc because I only ask as I caught the end a steel one once while coring (went a lot further than should have done) and boy did I know I hit it. So we'll played to the cretin that went right through it. Looking at the state of the job that must have been the longest part!
once again Shaun I feel for yourself as I myself have had to go and put things right after so called tradesmen and I have heard the custards relief that they could finally put their minds at rest.
i just hope that you can do the same soon?
once again Shaun I feel for yourself as I myself have had to go and put things right after so called tradesmen and I have heard the custards relief that they could finally put their minds at rest.
i just hope that you can do the same soon?
S
Shaun_sdw
It is starting to get to me, I'll keep strong and fight them all of the way .
i know you are all not like them especially because of the support on here
th
anks again 🙂
S
Shaun_sdw
Just seen the photo bucket link.
Just curious it looks like that isnt keyed into the brickwork ???
Hard to tell
It goes all of the way into the wall , what looks like a gap on the bottom picture is actually some plaster board fitted to finish off the window ,
if you look closely on the first picture you will see the screw misses the plasterboard and goes straight into the internal wood lintel , follow the straight edge of that and you see it goes into the brickwork
cheers again
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S
Shaun_sdw
I don't think the list was in order of worst to best ( if you can call it that) mistakes but more just what he noted
shocking installation from start to finish! I would take photos and document everything. you have a gas safe report. so I would just crack on a get it sorted. I think best option is to brick up opening internally and externally. This will sort the lintel and boiler positioning out. its very poor work what they have done. but I wouldn't worry to much about the structural integrity of your house! you have no external lintel only a soldier course which the window itself is holding up. the internal lintel should be replaced though, but it will only effect possibly 3 to 4 courses of bricks in a triangle above the window as the brick work supports itself and its only a small window!
S
Shaun_sdw
Thats prettymuch exactly what has happend.
After gassafes report i sent them a mail giving 7 says to respond to me if they are interested in any further discussions so I don't take them to court ,, gassafes report stipulates they has 7 days to rectify the work also , I even spoke to their office yesterday to give them one last chance of discussions and said they had until midnight last night to come back to me to negotiate what they are going to do or fitters were coming in to strip everything out that they have done and the new installation and repairs will commence .
no contact from them so that's what's been going on today , I've took pics as they have been removing it and I've boxed it all up neatly down to the last copper bend , it will be all packaged up and returned to Sfs with a bill for removal as well as any damages I claim through court .
they still I think insist that they will be taking me to court for payment even though I don't have anything from them that I actually ordered + all of the issues and **** installation on top of that is beyond belief that they think they have a leg to stand on
N
newcastle phill
Good luck I hope you get what you deserve without too much stress.
I find it dissapointing that even with all of todays self certification /competent person schemes for various trades some still feel they can provide a poor and in your instance a potentially dangerous service.
No pride and no shame and even self policing isnt enough to deter the act in the first place...
I find it dissapointing that even with all of todays self certification /competent person schemes for various trades some still feel they can provide a poor and in your instance a potentially dangerous service.
No pride and no shame and even self policing isnt enough to deter the act in the first place...
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I wouldnt worry about them taking you to court
As you have mentioned they are in breach of contract for carrying out work not of a reasonable standard contrary to the Supply of Goods and Services Act 1982.
You can argue you have lost faith in their work and given the delays you have already talked about you should get someone in and rectify all of their work ASAP. Any losses caused by their workmanship can then be pursued through the courts if they refuse to pay.
You could always re-use the boiler and aprts they have given you if you can.
As you have mentioned they are in breach of contract for carrying out work not of a reasonable standard contrary to the Supply of Goods and Services Act 1982.
You can argue you have lost faith in their work and given the delays you have already talked about you should get someone in and rectify all of their work ASAP. Any losses caused by their workmanship can then be pursued through the courts if they refuse to pay.
You could always re-use the boiler and aprts they have given you if you can.
R
R.Oak
I suspect this doesnt need to be said but you should be documenting the date and time of every bit of communication with them, no matter how small. You should be able to supply an accurate diary of events showing everything that was said and done.
If it gets to court this will be invaluable.
If it gets to court this will be invaluable.
S
Shaun_sdw
I have had the company redoing this today and tomorrow remove everything including screws ,clips, copper pipe , bends, even a blood covered flue ( they obviously cut themselves fitting it ) and even their bit of plywood . All waste pipes, thermostatic valves , actually everything I can think of
S
Shaun_sdw
I have been doing this also thanks though 🙂 as soon as I realised I potentially had the issue I started to log everything , I also have email from them stating the boiler I ordered with a 7 year warranty , price , timescale etc..
Yet they still delivered and installed a alpha Eco with a 2 year
thanks
You should bear in mind though that you should mitigate your losses.
So if they bought a boiler and it can be re-used and you go and buy a brand new boiler the court may question why you did not re-use the original boiler (if it was still usebale). They may then decide to reduce any award by the difference.
I appreciate you probably don't trust using a boielr they have bodged - but you need to be able to argue it - and it depends on what the court thinks on the day.
I understand they bought the wrong boiler initally but you accepted the change.
I should add I am not a plumber but I do have experience of civil law/consumer rights legislation.
Also I don't actually know whether the original boiler was ruined of course.
So if they bought a boiler and it can be re-used and you go and buy a brand new boiler the court may question why you did not re-use the original boiler (if it was still usebale). They may then decide to reduce any award by the difference.
I appreciate you probably don't trust using a boielr they have bodged - but you need to be able to argue it - and it depends on what the court thinks on the day.
I understand they bought the wrong boiler initally but you accepted the change.
I should add I am not a plumber but I do have experience of civil law/consumer rights legislation.
Also I don't actually know whether the original boiler was ruined of course.
S
Shaun_sdw
I have never actually accepted the boiler from them , the boiler I ordered was totally different with a different warranty , they tried to scare me into saying that the alpha was far superior, I agreed to consider it but insisted I would only accept if the could confirm in black and white that they would give me a 7 year manufactures warranty .
the boiler I have quotes for was never delivered .
to this day they have still not provided me with this and they can't either . They were offering a 7 year warranty through the company and not the manufacturer , I explained this was not acceptable as if the company goes bust in a year or two then their 7year warranty is usless .
i offered to purchase all parts from them origonal boiler and they walk away from any fitting work and they also refused this . They want and expect a full payment of just under £3000 for the work they done .
ive decided now that every penny of my hard earned cash will go to a local fitter ,a hardworking someone who appreciates values , honesty and who deserves it .
Sfs don't deserve a penny from the work they carried out , the dishonesty , lies , thievery, ineptness, shabby work ,awful customer services to name a few , not a penny will go to them and I will gladly go through court if I need to .
I have all info , quotes , documents , emails , phone logs , calls, voice recordings , photos , recordings of them admitting they are in the wrong . And I guess I will just have to ride this one out .
i have considered contacting watchdog or other program's but I thought they would have handled it better , I might still go down this route , it should make for good viewing .
G
Gray0689
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