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hammers4spanner

Esteemed
Plumber
Gas Engineer
Subscribed
Mar 21, 2012
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Done some heating work about three weeks ago which resulted me putting some cleaner in at the end of the job , explained to cust if they want me back to drain it out its an extra .

Three weeks later get a call to come round to drain the cleaner out but customer insists after seven in evening .

Well turn up after seven last night its a big old system takes me about 90 mins all done 15 odd big rads over three floors. Took a while to heat up and get back going customer all happy until i ask for payment which is all of 40 quid!!!!

She's 'what you mean you want money?' Have i not payed in the last job you done? I think your trying it on !!!

I explain to her that i charge each visit and spent 90 mins doing 'work', also that she was told on last visit it would be another charge to drain also its after 7 pm in eve and £40 is really cheap .

Well i have never seen anyone so annoyed and begrudgingly had over £40 in my life.

I swear to god some people really think our services are pitta or free talk about unappreciated
 
I hope you ran your car key down the side of her car on the way out.

Not that I've ever done that before.
 
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I've just had an awesome one bloke wants me to hide pipe in wall that he's just had plastered without damaging it. He said "can't you just thread it through". I despair sometimes.
 
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I've just had an awesome one bloke wants me to hide pipe in wall that he's just had plastered without damaging it. He said "can't you just thread it through". I despair sometimes.

Can you not then?

Some people, honestly!
 
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I think you are too cheap. If you price yourself higher you will instantly lose customers like this and attract ones who actually do value your time and effort.
 
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Lesson learnt, be clear and repeat. And don't do jobs after 5 let alone 7!
 
i went to a job the otherday move a toilet aprox 1 m along the wall, wasnt difficultas as it was fed from the sside anyway so metre of 4 inch coupling new bent pan con bit of 15mm i said 120 guy said i was thinking about 30 quid i said bye
 
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i went to a job the otherday move a toilet aprox 1 m along the wall, wasnt difficultas as it was fed from the sside anyway so metre of 4 inch coupling new bent pan con bit of 15mm i said 120 guy said i was thinking about 30 quid i said bye

And people wonder why I don't want to quote in the evenings.
 
Had one today, went to quote for a boiler replacement. First question she asked was are you cheap to which I always quip that I'm reassuringly expensive. She then said oh I'm ️looking for a cheap job but could I give her a quote anyway. Don't think I'll bother somehow!
 

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