Advice Needed Help! Old Style Gas Hob

[Paul Walker]

Bully tactics.

If it was a genuine ID, he is correct that he would inform Cadent etc. They would visit and, ultimately, cut off in the street if the householder was not co-operative. However, they would attempt to gain entry to satisfy themselves that there is an ID situation and make their own decision. They would not charge in and dig up - and often there is a valve or meter outside the house that they will isolate with.

I have actually been with Nat Grid when we were callled to a definite ID (Flue into a conservatory!). The house owner was intransigent and refused the service guy permission to disconnect. He let us in, but had a vintage motor parked up to the meter in the house which he refused to move for us. The boss was called, he re explained evrything, including the consequence of a street dig up, and eventually the old guy relented, and we capped the boiler. It took a couple of hours.

In the case under discussion, it is a shame the old boy did not dig his heels in, but he probably felt under pressure. Even if it was ID, he would have been in no worse a position than he ended up in.

Thanks - I agree. If it was a genuine risk then I wouldn’t have any issue with it, we all want the regs to protect our safety but given the appliance is doing what it did the day it was bought then it just astounds me that this course of events has taken place. Thanks again for your help I’ll let you know the outcome.

 

[firemant]

Thanks worth just saying that the engineer said that there wasn’t a way of isolating the appliance on its own hence capping the whole supply. So we are justified in raising the complaint ?

Absolutely.
Before proceeding, check the existence of a label as per my previous.
Contact Gas Safe. Explain clearly the facts. Get a name. Ask for confirmation of the category - ID or AR. Ask him what is the correct process, and for the regs under which he is advising. If you dont, the meter firm will give you BS, and they will not take advice from here as of any value. (Why should they - Harvest feels that |I am wrong in complaing about an undertrained individual, which is ludicrous).

You are not alone - meter fitters do this all the time, and it is wrong.

 

[Harvest Fields]

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