Angry but need some advice

[acecharly]

Before doing any modification i would want paying for what i had already done.

Youre not legally allowed to rip anything out once its installed btw so beware or you could get yourself in alot of bother.

 

[TomLane]

Before doing any modification i would want paying for what i had already done.

Youre not legally allowed to rip anything out once its installed btw so beware or you could get yourself in alot of bother.

It wouldn't be a modification as such, more me taking what I'm owed. lol

But cool head, & calm mind is how I'm going to approach him initially. I'd have to take my GSR installer with me anyway to take the boiler away.

I've only had to 'actively encourage' a customer once that I would take the kit I'd installed if I wasn't paid, other times a gentle reminder or knock on the door has sufficed.

 

[Barry98]

I can see the court case now......
"Your Honour, I was told by a mod on the UK Plumbers Forum that it was perfectly alright to give the customer a good slap!" PMSL

Ill gladly stand up and say he deserved it your honour I was merely speeding up his education the thick plank

 

[Barry98]

Excellent advice tom 110% agree never do this i ended up finding out the empty house id just fitted a system in was already sold by the custard to a housing association and they had told him there was no sale if there was no central heating. He by this time was in Ireland whee he had moved and ive not been able to get him since.

Use the search function on here and putt in croppie

 

[on31ll]

my post agreeing with the other lads on here. its been said but stay calm looks so much worse than it is. you get angry but to your next protential customer your aggressive and intimidating. you see them on cowboys builders. the builder looses his rag but they spend the next 10 mins sayin how scared they where and feared for there lives.

 

[AWheating]

agree to make adjustments, when he goes out take out the system without turning the water off and close the door behind you. Fit it on your next job and let him chase you.

 

[REDSAW]

didnt go to las vegas did he?

 

[stevetheplumber]

Excellent advice tom 110% agree never do this i ended up finding out the empty house id just fitted a system in was already sold by the custard to a housing association and they had told him there was no sale if there was no central heating. He by this time was in Ireland whee he had moved and ive not been able to get him since.

that statement is ok if you only do small works in small domestic properties but a lot of people especially in the better end of the market buy refurb and then move in

 

[TomLane]

Thought you'd like an update on this mornings events.

I met the guy at his house & was immediately bombarded with verbal abuse. My brother came with me as a second pair of eyes & ears.
(I'm glad I had the foresight in this instance to record the whole conversation for future reference.)

He walked us round the house saying that each radiator was in the wrong place, undersized etc, despite him agreeing before hand where he wanted them & even marking on the wall to instruct me further. He complained that some pipework (underfloor) was unnecessary & was lashed in. He remarked at one piece in particular that he seemed to think would be damaged by carpet grippers, despite the fact that the pipe was set in to the joist below below the floorboard & as far as I'm aware the tacks used are not 3" long.

He wouldn't let us have our say & was very aggressive, despite the fact his wife was present. (Not much of a gentleman either with his language)I don't know whether he felt intimidated by the two of us hence his aggression or he was looking for a reaction.

We tried to reason with him & offer a resolution but he just wasn't interested. He even called the police which I was happy with as I said that they could mediate & perhaps we would then be able to solve the whole problem. When he phoned the police he said that we were being aggressive towards him & demanding money & using threatening behaviour. (I'm glad I recorded it all to prove otherwise).

The outcome of it all is that the police are not interested in the issue particularly (I tried to tell him this would be the case) & have advised me to telephone him tomorrow to sort out a resolution. I advised the police that he was using the boiler illegally & at his own risk as I had arranged for an independent GSR installer to certificate later today in the homeowners presence so that he could see that it had all been done properly. The police informed him of this.

So, just a waiting game till tomorrow to see what the outcome of the telephone conversation will be. If it doesn't go well I can see me having to take it to small claims court.

 

[Barry98]

where is it ill go round as an independent engineer for you

 

[Gray0689]

And I'll go round to give an independent kneecapping

 

[TomLane]

It's funny, I've spoken to a few other tradesmen mates I've got & they've all offered to go & dish out some shoe-pie. Needless to say, I've managed to avoid the temptation to give them the address!

 

[Barry98]

Don't give it them fella , but pm me it so I know not to do any work there

 

[TomLane]

From your previous responses Bod, I'm not convinced it's plumbing work you'd be doing there anyway!!

 

[Barry98]

Whatyou implying like

 

[Leo21]

It's making my blood boil reading this post. The guy is obviously trying to pull a fast one, especially with things like the rad positioning. Which make it blindingly obvious. Go back and tell him you'll do the remedial work and remove as much as you can, when he kicks of about it being removed. Tell who ever asks negotiations broke down mid way through the job and you couldn't agree on how it was to be re fitted.

 

[TomLane]

That maybe you're as keen as me to dish out some painful retribution, or you might just genuinely want to avoid working for the numpty!!


Sent from my iPad using Tapatalk HD

 

[Barry98]

The latter , honest guv

 

[Dotty]

Use the search function on here and putt in croppie

Aye, no worries! I'm quite in the mood to give some wingnut a good dig!

 

[TomLane]

It's making my blood boil reading this post.

Trust me, it absolutely made my blood boil when I received the phone call from him with the attitude he gave me.

I'll openly admit when I have made a mistake or when something isn't as someone requested but I can honestly say I've done all he asked.

I even tried to offer to rectify any issues he had, I would even go so far as to do the fixes for free as long as he paid me the outstanding balance, but he didn't even give me the chance to explain this.


Sent from my iPad using Tapatalk HD