Anyone else had a bad day?

[ratrace]

Been looking for a bad day thread. Im having a bad week. We have had 2 agreed boiler swaps go quiet on us. Woman with 2 houses, one boiler condemned by BG and decides to have them both done. Only contact was the home phone number and thought nothing of it. Now the phone lines to both properties are dead. Put a letter through with a little reminder but nothing. Having a mare with a bathroom suite fitted 13 days ago. Got called back a week after from a family tiler of theres saying the thermostatic shower we fitted was leaking. Got there and it wasn't. Let that one go. Get called this morning saying the sink trap was ****ing out. The tiler or someone has messed about with it because it was fine when we were there and no problems for best part of 2 weeks yet it was pushed back on our toes. On a learning curve as newly self employed after being employed for years. Would love to know what you guys would of done in this situation? 2 callbacks, one of which was needless and the other i was positive wasn't my error but sorted it out of good faith. I cant help feeling the tiler has had the trap off or damaged it while tiling behind. I dont wanna upset customers but i dont want to have the mick taking either. The sooner i get a feel for these things the better!

 

[adrianfs1]

bad morning thats all, friend of a friend asked me to remove two rads for decorating, i asked if he had trvs and he said no, waiting for my delivery of fittings. sure enough got there and TRVs are fitted, knowing how untrustworthy TRVS are got nothing to replace them with, there off until friday, managed to rustle up a service valve and a stop tap, bit of a bodge but did the trick, just walked out of his house and phone rang, the wife, your fittings are here,screwfix screwed up this time 1 day late.

 

[wnjswozo]

thats what its like ratrace,if where not fully doing job ie customers own tiler,before we leave we take customer up and show as much as poss ,and explain that if there tiler causes any problems we have to charge £40 callout.its great working for yourself

 

[davetheplumber]

Had a woman hit my van up the rse. She said she pay for it. Went round to pick up the money which she gave me then gave me the job of changing her back boiler for a system and add three new rads. BEAUTIFUL !!