Customer Rant

[bigads28]

Thanks guys for the support/response.

I'm undertaking the work purely because it's my reputation and checkatrade rating at risk.
However the quotation was all verbal, as was the go ahead so no actual paper trail.

I'm gutted this has happened, she was there throughout the job and as I said she was happy when I left. As mentioned above about the servicing, shes already had another plumber in after me for the electric shower...

I think the thing now is to get a signature after the works complete to say 'i'm happy'

You need to beef up your paperwork I think, so that this kind of thing won't happen again. Quote so that it specifies whats going to happen and how it's done.

 

[lame plumber]

if its to get checkatrade rating, doesnt matter if they complain as you can respond to comments and everyone cops a numpty now and then. Point out your happy to respond at a price, your being had like retaurants with their requests for discount unless they give a free drink etc

 

[gassafe]

Yep, verbal quotation only is always going to cause trouble sooner or later...

throw it in as she wants it & skip the inhibitor to save a few pennies 😉

 

[Neil K]

Thanks guys for the support/response.

I'm undertaking the work purely because it's my reputation and checkatrade rating at risk.
However the quotation was all verbal, as was the go ahead so no actual paper trail.

I'm gutted this has happened, she was there throughout the job and as I said she was happy when I left. As mentioned above about the servicing, shes already had another plumber in after me for the electric shower...

I think the thing now is to get a signature after the works complete to say 'i'm happy'

Sounds like the other plumber was in her ear slagging off your work and trying to imply he would have done a better job. Wouldn't worry about it mate

 

[midlands based]

Dont go back or you are accepting that you have done it wrong. Do your other job.