Customers....

[Dan-HybridHeat]

Went to a broken down C&M MX2 on Wednesday and diagnosed the fault to be the fan. Went through the usual procedure of calling the merchant, getting a price and availability, then giving the customer a price. The fan wasn't on the shelf so had to be ordered in, supplier said it would be in on Friday (today). After explaining all this to the customer and her accepting the price we agreed I'd come back on Friday to fit the fan.

She text me this morning before I had gone round and told me that her husband and found a 'refurbished' fan on an internet site, ordered it and fitted it, and that the boiler was now working fine so I didn't need to come back! I'm sending them a bill for the original call out (they didn't offer to pay) but I'm wondering if I should inform Gas Safe? Can't imagine it'd come to much but may be worth a go.

 

[ShaunCorbs]

but next time just refer to the item or part dont tell them what it is

 

[quality]

take it as experience we have all had similar

 

[Dan-HybridHeat]

but next time just refer to the item or part dont tell them what it is

Definitely won't be discussing the exact part anymore

 

[quality]

there is a post on here about a PCB that I said was at fault when it was the APS. He customer bought a PCB fitted it then moaned at me that it didn't work and I laughed

 

[ShaunCorbs]

Definitely won't be discussing the exact part anymore

if they ask why just explain you've had people trying to fix

 

[Dan-HybridHeat]

there is a post on here about a PCB that I said was at fault when it was the APS. He customer bought a PCB fitted it then moaned at me that it didn't work and I laughed

That is brilliant. Can't see the boiler they have lasting too much longer anyway... Can already picture them searching Gumtree for a second hand Ravenheat :shades_smile:

 

[quality]

if they ask why just explain you've had people trying to fix

we all have are own method, But its safety we have to be aware of

 

[Dan-HybridHeat]

we all have are own method, But its safety we have to be aware of

You know the type though, no concern for the dangers of what they're doing, just trying to save a few bob.

 

[quality]

You know the type though, no concern for the dangers of what they're doing, just trying to save a few bob.

Some folk simply do not Know what they are playing with. but that is life

 

[gassafe]

Defs put a big bill in for diagnosis!

If they don't pay put a sealing disc in the meter 😉 or get creative & drill a 10mm hole in it... The gas will still work but no hot water for them... they'll call ya back & you can get payback lol

 

[Dan-HybridHeat]

Defs put a big bill in for diagnosis!

If they don't pay put a sealing disc in the meter 😉 or get creative & drill a 10mm hole in it... The gas will still work but no hot water for them... they'll call ya back & you can get payback lol

Turning down the water meter to a dribble and filling with postcrete is a good one I've heard about

 

[wattsie1987]

Turning down the water meter to a dribble and filling with postcrete is a good one I've heard about

My favourite haha

 

[jonnyswamp]

Don't send them a bill, take it around in person and when you give it to them calmly explain why they have a bill and don't leave without payment

 

[jonnyswamp]

there is a post on here about a PCB that I said was at fault when it was the APS. He customer bought a PCB fitted it then moaned at me that it didn't work and I laughed

Quality!

 

[jtsplumbing]

Definitely send a invoice for call out and dialogistic charge, to be paid within 7 days, then follow up with second letter again asking for payment and if not received in another 7 days then action will be taken to recover debt through the courts.

 

[firemant]

All these sabotage ideas are utter nonsense, illegal and bound to cause you more trouble than they wil cure. I never order parts without a significant deposit. I never visit a job without explaining the basis of charges. Telling the punter that you are going to change a PCB when actually going to order a APS is just stupid, and most probably illegal.

Are you guys actually running bisunisses'? Get your T&C's organised, and communicate with punters. Remember that we are subject to the consumer regulations, and eventually customers will start to understand they have a lot more rights than we do. I NEVER diagnose over the phone (well, I do, but don't give them the answe)r. I tell them I don't do do "free quotes" for repairs, and I will expect some sort of payment on my first visit. Occasionally they take umbrage, but better then than after the event.