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right ...whats really happening is i am taking National Grid or Cadent as they are now known to task "also known as the "ombudsman" for digging the road up outside my property and disconnecting my gas supply... they say it had to be done to comply with the statutory instrument 1998 2451 to comply with regulation 16 (3) (b) ant they were legally obliged to do this in line with the Health and Safety Executives guidelines ... my augment is that this regulation states that that if "ANY" service valve which controls the gas to that meter and does not control the supply of gas to any other primary meter "and" the outlet of the ECV is sealed with an appropriate fitting "and" any live pipe in the premises are clearly marked that the pipe contains gas then no further action is required ...grateful for any comments


I think they're looking at 3b.
Is it over 12 months since a meter was attached to the service ?
 
they carnt do what they want with it , they also have to comply with the law

They can as it's within the law, you've told them you don't want gas anymore so they've removed the meter and capped the service and now there disconnecting your supply

All within there right to do so
 
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where the meter has not been re-installed or replaced by another meter before the expiry of the period of 12 months beginning with the date of removal of the meter and there is no such service valve as is mentioned in sub-paragraph (a)(i) above, ensure that the service pipe or service pipework for those premises is disconnected as near as is reasonably practicable to the main or storage vessel and that any part of the pipe or pipework which is not removed is sealed at both ends with the appropriate fitting.
 
i have only owned the property since Dec 2016 but yes the meter was removed in 2013 as he did not want to pay a standing charge when the property was unoccupied
 
yes .....i not only want the gas back but i am turning it into two flats so i need 2 gas pipes lol ...... insted of paying for one they now want me to pay for 2 supplies
 
Not sure about the length of time. But the gas supplier can cut off the gas outside the house boundary, if no meter has been present for a given time.
If you have evidence that a supply was in your property at any time in the past. They will for free install a new main.

I have to ask why, if you don't use gas. Are you bothered, that they have cut off supply!
 
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yes ...i not only want the gas back but i am turning it into two flats so i need 2 gas pipes lol .. insted of paying for one they now want me to pay for 2 supplies
Ask them to reinstate the existing supply. But you WILL need to pay for the second one.
 
If you want my opinion, you're on a hiding to nothing.

That service belongs to them. If it hasn't been used in years, they won't go to any trouble to find out what you might be planning in the future.

All they have is a record of it having been capped years ago and no information since.

I know it is not what you want to hear but I'm trying to save you a lot of stress and hard work.
 
i am taking National Grid or Cadent as they are now known to task "also known as the "ombudsman" for digging the road up outside my property and disconnecting my gas supply...
At the time they dug up and disconnected it was NOT your supply.
It was a deadleg of gas pipe entering a property.

they carnt do what they want with it , they also have to comply with the law

They have complied with the law.

The Gas Regs are not a code of practice they are Legislation set in Law.

Has the supply been dug up since you have owned the property?

P.S Nat Grid /Cadent are not obliged in law to establish whether the property is occupied or not or has changed ownership since removal of the meter.
They also would not have removed the meter, that would have been done by the Gas supplier.

They do have to be notified when the meter has been removed.
Maybe in this case if the supply has only just been disconnected in the street they hadn't been notified of the removal until that time.
 
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this is not a straightforward not used gas for years so its fine to cut it off
1.I have recently purchased the property Dec 2016
2. sometime in April/May 2016 i got a post card through the door from a inspector saying he had called and if i did not contact them they were going to cut off the supply "it had a mobile number on the card so i rang him and explained the situation, he said he had noticed building work had started on the property and he would register it on the system
3 some time later got another letter saying they were going to disconnect if i don't ring them or have a meter installed within 28 days (i thought this was sorted and it was just a computer generated letter) obviously not !!!
3. 29th July 2016 vans and men turned up to dig the road up to disconnect supply , i told them i had already explained to the inspector who came a month ago that i was new owner and when ready i would be wanting a meter installed and another new gas supply
4. 4th Aug Rang National Grid on the number they provided to explain that i could not get a meter installed as there was no current MPAN number for this supply as it was registered as disconnected and i needed a live check done ......was left 25mins 18seconds on hold and was just left with all of our agents are busy we will be with you shortly .......after 25mins 18 seconds i put the phone down......... "this call cost me £18 for nothing ,,,this is disgusting ,,,,, i have just sent for and received my phone bill as evidence for my appeal to the ombudsman
5. 5th Aug Rang National Grid Connections Ordinary connections line and asked for a dead live check as i needed it to enable me to get a MPAN number and a meter fitted as they were requesting, Made appointment for engineer to visit 14th Aug 2017
6 Engineer arrived to carry out live check confirmed everything was live ans safe to have an MPAN number issued
7. two weeks later they excavated my front path and disconnected my supply.....i rang to complain they said the information had not been passed to them that i had only just had it checked by one of their own engineers ........corporate incompetence is my name for this .....what do you think ?
 
At the time they dug up and disconnected it was NOT your supply.
It was a deadleg of gas pipe entering a property.



They have complied with the law.

The Gas Regs are not a code of practice they are Legislation set in Law.
what you don't seem to realize is that the problem is that they dont even understand the regulation let alone knoe anything about law lol
 
It would have been more helpfull of you'd have posted the full story at the begining of this thread instead of going the long way round.

There's obviously been a cock up internally and as you appear to have some evidence they should be able to sort it out, without the Ombudsman.
 
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i would say your fault as you havent let them know direct and you ignored there letter of disconnection thinking it was a computer gen random

always with these sort of company's phone them direct and get a emailed receipt
 
It would have been more helpfull of you'd have posted the full story at the begining of this thread instead of going the long way round.

There's obviously been a cock up internally and as you appear to have some evidence they should be able to sort it out, without the Ombudsman.
I did not tell the full story as i was also wanting to point out my "main point" ....irrespective of the things i was doing to get a meter connected which they say they were unaware of ......they still had no legal right under the section of the legislation they refer to as the reason why they are entitled to cut off my supply ,,,,there is a clear caveat in that legislation that states that only if there is no such service valve as is mentioned in sub-paragraph (a)(i) should disconnection take place ..... and in my case all 3 items mentioned in this section were in place
 
I did not tell the full story as i was also wanting to point out my "main point" ..irrespective of the things i was doing to get a meter connected which they say they were unaware of ....they still had no legal right under the section of the legislation they refer to as the reason why they are entitled to cut off my supply ,,,,there is a clear caveat in that legislation that states that only if there is no such service valve as is mentioned in sub-paragraph (a)(i) should disconnection take place ... and in my case all 3 items mentioned in this section were in place

but this is not law to them they have a different set of rules under the transport
 

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