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i would say your fault as you havent let them know direct and you ignored there letter of disconnection thinking it was a computer gen random

always with these sort of company's phone them direct and get a emailed receipt
you must not have read my last message , i did ring them direct but got no human just music playing for 25 mins saying they will answer me shortly ....this phone call copst me £18 and i have proof on my phone bill to show them
 
you must not have read my last message , i did ring them direct but got no human just music playing for 25 mins saying they will answer me shortly ..this phone call copst me £18 and i have proof on my phone bill to show them

doesnt matter still didnt speak to someone you try being this end of the line and trying to price for stuff like this its ridiculous
 
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there is a clear caveat in that legislation that states that only if there is no such service valve as is mentioned in sub-paragraph (a)(i) should disconnection take place ... and in my case all 3 items mentioned in this section were in place

If this is what your arguement is based on it is seriously flawed.
You've misunderstood what's meant by the statement in 3 (a) (i).

What it's saying is if a replacement meter is not to be installed and the Service valve, or ECV which we've agreed acts as a service valve, does NOT control the supply to ANOTHER PRIMARY METER ( eg a single supply to a property with multiple Primary meters like a block of flats) then the ECV / Service valve can be capped and the supply can later be disconnected in the street.

If it does supply multiple Primary meters, which would mean multiple bill payers, then it cannot be capped and cannot later be disconnected in the street.

You're reading it as where there is an ECV in place, which is what you had, it cannot be capped and later disconnected.
That's not what it says.
 
If this is what your arguement is based on it is seriously flawed.
You've misunderstood what's meant by the statement in 3 (a) (i).

What it's saying is if a replacement meter is not to be installed and the Service valve, or ECV which we've agreed acts as a service valve, does NOT control the supply to ANOTHER PRIMARY METER ( eg a single supply to a property with multiple Primary meters like a block of flats) then the ECV / Service valve can be capped and the supply can later be disconnected in the street.

If it does supply multiple Primary meters, which would mean multiple bill payers, then it cannot be capped and cannot later be disconnected in the street.

You're reading it as where there is an ECV in place, which is what you had, it cannot be capped and later disconnected.
That's not what it says.
ok ok ok ...lets get back to basics ...... why under health and safety regulations would anyone want or need to dig up the road and remove someones gas service if :-
1. The primary meter is removed
2 Any service valve which controlled the supply of gas to that meter is turned off ........e.g ECV turned off
3. The outlet of the emergency control has been sealed with an appropriate fitting
4.The required label is in place that clearly mark any live gas pipe in the premises in which the meter was installed to the effect that the pipe contains gas.

All as shown in attached pic in the cellar of my property

IMG_0955.JPG
 
Because it's not deemed a permanent cap end, you could undo the cap with your hands and open the gas supply
If that is the case why does the regulation say that the service only has to be removed after 12 months of there not being a meter in place ......are you saying it is safe for a FULL year and then it suddenly becomes unsafe !!!!!
 
If that is the case why does the regulation say that the service only has to be removed after 12 months of there not being a meter in place ....are you saying it is safe for a FULL year and then it suddenly becomes unsafe !!!!!

Because your reading our regs and not the transportation regs and rules
 
If that is the case why does the regulation say that the service only has to be removed after 12 months of there not being a meter in place ....are you saying it is safe for a FULL year and then it suddenly becomes unsafe !!!!!
and surely you have to be gas safe registered to remove such a cap
 
If that is the case why does the regulation say that the service only has to be removed after 12 months of there not being a meter in place ....are you saying it is safe for a FULL year and then it suddenly becomes unsafe !!!!!
Because there has to be a time. They won't disconnect after a few days. Also as a duty of care , they can't leave it for ever.

If your looking for the answer that you want ( their fault) your not going to get it here. We are not sticking up for transco ( trust me we all have trouble with them) .
Don't cause yourself unnecessary hassle, by going down the complaint route. Look at the facts.
They have a right to disconnect.
You didn't contact them to tell them not to. ( I know you tried, but no contact was made)
You are going to have to pay for the new supplies. And as they are also very slow, you better get on with it quick! Where I live, it can take a min of 8 weeks! So all the time you waste will only hinder your project.
 
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Because there has to be a time. They won't disconnect after a few days. Also as a duty of care , they can't leave it for ever.

If your looking for the answer that you want ( their fault) your not going to get it here. We are not sticking up for transco ( trust me we all have trouble with them) .
Don't cause yourself unnecessary hassle, by perusing this. Look at the facts.
They have a right to disconnect.
You didn't contact them to tell them not to. ( I know you tried, but no contact was made)
You are going to have to pay for the new supplies. And as they are also very slow, you better get on with it quick! Where I live, it can take a min of 8 weeks! So all the time you waste will only hinder your project.
you must not have read my messages properly
1. i did contact them and even had a National grid engineer come out a couple of weeks before the disconnection who certified the supply to be live and safe to connect to a meter ....... they have NO right to disconnect under the statutory instrument 1998 No2541.....what more do i need to win lol ..........a magic wand maybe lol
 
Looks like you know how this will end up?

I've been doing this for 36 years. You will speak to a call Center and get nowhere.
 

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