Rich buggers paying late

[Millsy 82]

Best you will never stop people like that though. But charging for diagnosis gets rid of this no fix no fee that people seem to think everybody does.

If the boiler is shot to pieces I say I will take the diagnosis fee off the price of a new boiler. And I promise I don't add it on before I take it off. Honestly.

 

[Millsy 82]

Had an estate agent phone. Could I look at a boiler and give them a price to fix.

I explained I could either go and fix it or go and look, give them an invoice for the diagnosis with an estimate to repair and then return once cleared funds were in my account to repair.

They couldn't get their heads around me wanting to charge for the diagnosis. I was going to go into full rant mode but just said I have plenty of good customers to not worry about bad ones and hung up.

Had the same many years ago they wanted a quote to repair the boiler. I said if you tell me what is wrong I will give you a quote if you want me to tell you what's wrong then you will pay. 10 minutes she kept saying but you offer free quotes.

 

[Harvest Fields]

A free quote is very different to a free diagnosis.

 

[turnpin]

Only just read this post have you received anymore payments....regards Turnpin🙂

 

[Jim Goodenough]

Haven't read all the posts, however the thread/post "Rich Buggers Paying Late" = "Fatbergs" there's loads about them in the news these days....
Now seriously get the customer to sign a contract , why not, have courage and stand up for the hardworking trades/business man that you are; the amount of overheads + out of normal working hours it takes to work for yourself is insane... STAND YOUR GROUND, BE PROUD OF YOUR WORK & INSIST ON PAYMENT ON TIME _ DO NOT BE INTIMIDATED>>> 😀🙂