Supplied with faulty immersion - what to do?

[Stanios]

After some pretty agressive emailing I managed to get a £80 "goodwill" gesture which doesn't quite make up for the ballache, still better than nothing. From now on asw per your suggestions I charge about 10% more on my materials for the next time this happens

 

[ShaunCorbs]

After some pretty agressive emailing I managed to get a £80 "goodwill" gesture which doesn't quite make up for the ballache, still better than nothing. From now on asw per your suggestions I charge about 10% more on my materials for the next time this happens

We do 15% flat rate

 

[Last Plumber]

After some pretty agressive emailing I managed to get a £80 "goodwill" gesture which doesn't quite make up for the ballache, still better than nothing. From now on asw per your suggestions I charge about 10% more on my materials for the next time this happens

Nice One !

 

[Millsy 82]

I fitted 3 cheap immersions within a week and over the next 2 months replaced a stat in 1, totally replaced a burnt out one like you said and the third had 2 new stats and still ended up replacing it.

I now don't fit cheap immersions and have not had a problem since.

 

[Stanios]

I fitted 3 cheap immersions within a week and over the next 2 months replaced a stat in 1, totally replaced a burnt out one like you said and the third had 2 new stats and still ended up replacing it.

I now don't fit cheap immersions and have not had a problem since.

Which immersions do you fit now? Heatre Sadia?

 

[quality]

Its a massive pain. I had a bloody 6 month old kitchen tap cause me issues recently by leaking, its incredibly annoying. It always seems to happen when I am rushed off my feet, ended up having to free up some time so remove the faulty tap take it back to the suppliers and get another one and then go back and fit it. All for free, its just the joys of working for yourself and running a business. If you are adding 10-20% on all the materials you supply, that covers the call backs and should still leave you with profit, that's how I look at it anyway.

Ive not read all the posts. But thats why I put 50% on everything I supply. If Im to expensive then I don't want the job