Williams & CO.

[Dotty]

If you've got my number then well done 🙂

only special people get my number 🙂

So that's me, a mucky film strumpet called gemma, an actual gay man, Ray and the seedier segments of pompey with your number.

Quite a clique.....

 

[villa_tom]

So that's me, a mucky film strumpet called gemma, an actual gay man, Ray and the seedier segments of pompey with your number.

Quite a clique.....

Just the way I like it 🙂

 

[markfxy]

You'll never find me in one of those Williams places:teeth_smile:

 

[Millsy 82]

Our carrier have their own problems, as the grandfather rights of 7.5 tonner drivers all expired last month, so the entire haulage industry is desperately trying to cope with getting their workforce through the CPC training - meaning that a percentage of the nations drivers are off the road on any one working

Is that why aspray have been a bit useless at the moment? As that was my only bug I had 2 orders turn up late 1 by 1.5 hours I was furious as the parts I needed where on the van and then when it got here 1 bit was left at the aspray distribution center! Can't complain this morning apart from they turned up too early I was hoping for at least another cup of tea before unloading one of those massive great boxes. Lol.

Apart from that top notch service great prices and free tools!!!!!!! Any chance of a core drill next? Lol.

 

[rpm]

No #7 was a drink induced insight into my world 🙂

Think I will have a babycham nightcap.

No worries Simon I`m much the same most nights after 10pm :tounge_smile: I sometimes get a little crabbie thats all.

 

[EPH]

Everyone has problems from time to time, we as a company do as I'm sure many on here do to. Human error will always happen, I judge the lads that work for me (suppliers too) on how these mistakes are put right and learnt from.

 

[Rickster123]

Is it safe to come back? I blame villa Tom, trouble follows him around like a bad smell!

 

[rpm]

Yeah think your safe to surface AP lol

 

[Rickster123]

I'm off fishing for the night. I've left a fiver on the bar, fill ya boots!

 

[Ray Stafford]

Is that why aspray have been a bit useless at the moment?

Asprays do our internal transport (inter-branch distribution) as well as the ecommerce deliveries, so we get about 30 or 40 deliveries a day from them. To be fair, their regular drivers are generally very good, and almost every problem we have had involves an agency driver.

If its a customer delivery and we have a problem, its almost always either an agency driver, or a delivery that should have been on a tail lift vehicle, but isn't. We are working on the latter - and Aspray are upgrading their fleet to include more taillift vehicles, but that takes time.

Hopefully this whole CPC thing will work itself out after a few weeks and their staffing will settle down again.

 

[billybob150811]

I went into Williams (belvedere ind est wednesday 930am) with my gas safe card said I want to buy sum stuff the guy behind the counter said you cant just come in here and buy stuff (whatever next)you need an account and it takes a few weeks I left (I don't want credit just a valliant 831)that's honest feedback

 

[newcastle phill]

Now that does sound like a strange way of doing business but I do know from looking at their site its trade only. But surely if your there with a letterhead and cash ??? Something could have been worked out

 

[villa_tom]

I went into Williams (belvedere ind est wednesday 930am) with my gas safe card said I want to buy sum stuff the guy behind the counter said you cant just come in here and buy stuff (whatever next)you need an account and it takes a few weeks I left (I don't want credit just a valliant 831)that's honest feedback

it protects the trade doing business like that though surely.

Id rather buy something from somewhere where I had to have an account and couldn't just walk in off the street and buy things like anyone can do in plumb centre.

Im not sure how but id imagine it helps with keeping things at a good price 🙂

 

[Toxic Ted]

I went into Williams (belvedere ind est wednesday 930am) with my gas safe card said I want to buy sum stuff the guy behind the counter said you cant just come in here and buy stuff (whatever next)you need an account and it takes a few weeks I left (I don't want credit just a valliant 831)that's honest feedback

Thats not right, you don't have to have an account cos i don't and i'm in the Slough branch most days paying cash. Can't see what the problem is if you've got trade ID like a gas card........perhaps our friend Raymondo can shed some light on it......Ray.....RAY

 

[Nostrum]

The issue's I've had with William's are as follows:

Too many plywood boxes to dispose of. (I've been cutting them up today to make racking shelves in the new van.)
Too much bubble wrap to dispose of (the bin mans caught on so I need trade waste)
I received two free rubber mallets in succession, what's the world coming too?
I messed up an order date and when they changed it and got it to me on the right day (within 24hrs), my order had been changed from 20 lock shields to 1 by mistake.

On the plus side, biscuits are back on the menu! Yeehhaa!

To be fair I've had a few issues with things outside of Williams control and so far they have been more than amicable regarding their resolution.

As a suggestion, would there be any way of getting foam corner protectors stuck on the radiators?

 

[Irish]

The issue's I've had with William's are as follows:

Too many plywood boxes to dispose of. (I've been cutting them up today to make racking shelves in the new van.)
Too much bubble wrap to dispose of (the bin mans caught on so I need trade waste)
I received two free rubber mallets in succession, what's the world coming too?
I messed up an order date and when they changed it and got it to me on the right day (within 24hrs), my order had been changed from 20 lock shields to 1 by mistake.

On the plus side, biscuits are back on the menu! Yeehhaa!

To be fair I've had a few issues with things outside of Williams control and so far they have been more than amicable regarding their resolution.

As a suggestion, would there be any way of getting foam corner protectors stuck on the radiators?

Lol that barsteward bubble wrap grrrrrrrrrr

 

[village idiot]

I went into Williams (belvedere ind est wednesday 930am) with my gas safe card said I want to buy sum stuff the guy behind the counter said you cant just come in here and buy stuff (whatever next)you need an account and it takes a few weeks I left (I don't want credit just a valliant 831)that's honest feedback

I went to their Beddington Lane branch on my first visit. Never been there or heard of them before, but Ray sent me the address. Turned up with my work outfit, company name and Gas Safe logo. Asked to make a purchase in cash and no one felt the need to question my professionalism or trade. After the purchase, I asked for a trade account form which I filled and all went well.
If I have any complaint, it is that the branch staff should cut down on the pleasantries. They chat too much. I just want to get in and get out

 

[Scott_D]

Can delivery by a tail lift van be requested on the website?

 

[Ray Stafford]

I went into Williams (belvedere ind est wednesday 930am) with my gas safe card said I want to buy sum stuff the guy behind the counter said you cant just come in here and buy stuff (whatever next)you need an account and it takes a few weeks I left (I don't want credit just a valliant 831)that's honest feedback

Hi Billybob

Sorry to hear you had a bad experience. We don't require customers to have an account, and for those that do, it normally takes a day or so at most. You mention Belvedere Industrial estate? We don't have premises at such an address. I was wondering if either this is an autocorrect problem (we do have branches on Belgrave Ind Park, Southampton, or off Beddington Lane in Croydon) or are you perhaps confusing us with someone else?

If it is us - then a thousand apologies. We do stress to our staff that we would rather they erred on the side of caution (ie p1ssing off a tradesman) than on the side of serving a retail customer. However, the gas-safe card is actually the example that we use in our induction training as a way of establishing trade status.

Ray

 

[Ray Stafford]

Can delivery by a tail lift van be requested on the website?

No, but we will automatically request (and pay for) a taillift vehicle if the consignment weight is over about 40 kilos, unless we know that there is handling equipment the other end. The problem is that not enough Asprays vehicles have tail-lifts at present, so sometimes we don't get what we ask for.

In fairness to the regular Asprays blokes, many of them have been really good about helping customer break down heavy loads and handball them off. Unfortunately, sometime it doesn't work out quite so well.

I really wish that we could use our own drivers for the whole country, but that simply isn't feasible at the moment. We just aren't big enough.