Welcome to the forum. Although you can post in any forum, the USA forum is here in case of local regs or laws
View the thread, titled "Williams & CO." which is posted in UK Plumbers Forums on UK Plumbers Forums.
- Status
R
Rickster123
Is it safe to come back? I blame villa Tom, trouble follows him around like a bad smell!
R
Rickster123
I'm off fishing for the night. I've left a fiver on the bar, fill ya boots!
R
Ray Stafford
Asprays do our internal transport (inter-branch distribution) as well as the ecommerce deliveries, so we get about 30 or 40 deliveries a day from them. To be fair, their regular drivers are generally very good, and almost every problem we have had involves an agency driver.
If its a customer delivery and we have a problem, its almost always either an agency driver, or a delivery that should have been on a tail lift vehicle, but isn't. We are working on the latter - and Aspray are upgrading their fleet to include more taillift vehicles, but that takes time.
Hopefully this whole CPC thing will work itself out after a few weeks and their staffing will settle down again.
I went into Williams (belvedere ind est wednesday 930am) with my gas safe card said I want to buy sum stuff the guy behind the counter said you cant just come in here and buy stuff (whatever next)you need an account and it takes a few weeks I left (I don't want credit just a valliant 831)that's honest feedback
N
newcastle phill
Now that does sound like a strange way of doing business but I do know from looking at their site its trade only. But surely if your there with a letterhead and cash ??? Something could have been worked out
Last edited by a moderator:
it protects the trade doing business like that though surely.
Id rather buy something from somewhere where I had to have an account and couldn't just walk in off the street and buy things like anyone can do in plumb centre.
Im not sure how but id imagine it helps with keeping things at a good price 🙂
T
Toxic Ted
Thats not right, you don't have to have an account cos i don't and i'm in the Slough branch most days paying cash. Can't see what the problem is if you've got trade ID like a gas card........perhaps our friend Raymondo can shed some light on it......Ray.....RAY
The issue's I've had with William's are as follows:
Too many plywood boxes to dispose of. (I've been cutting them up today to make racking shelves in the new van.)
Too much bubble wrap to dispose of (the bin mans caught on so I need trade waste)
I received two free rubber mallets in succession, what's the world coming too?
I messed up an order date and when they changed it and got it to me on the right day (within 24hrs), my order had been changed from 20 lock shields to 1 by mistake.
On the plus side, biscuits are back on the menu! Yeehhaa!
To be fair I've had a few issues with things outside of Williams control and so far they have been more than amicable regarding their resolution.
As a suggestion, would there be any way of getting foam corner protectors stuck on the radiators?
Too many plywood boxes to dispose of. (I've been cutting them up today to make racking shelves in the new van.)
Too much bubble wrap to dispose of (the bin mans caught on so I need trade waste)
I received two free rubber mallets in succession, what's the world coming too?
I messed up an order date and when they changed it and got it to me on the right day (within 24hrs), my order had been changed from 20 lock shields to 1 by mistake.
On the plus side, biscuits are back on the menu! Yeehhaa!
To be fair I've had a few issues with things outside of Williams control and so far they have been more than amicable regarding their resolution.
As a suggestion, would there be any way of getting foam corner protectors stuck on the radiators?
Lol that barsteward bubble wrap grrrrrrrrrr
I went to their Beddington Lane branch on my first visit. Never been there or heard of them before, but Ray sent me the address. Turned up with my work outfit, company name and Gas Safe logo. Asked to make a purchase in cash and no one felt the need to question my professionalism or trade. After the purchase, I asked for a trade account form which I filled and all went well.
If I have any complaint, it is that the branch staff should cut down on the pleasantries. They chat too much. I just want to get in and get out
R
Ray Stafford
Hi Billybob
Sorry to hear you had a bad experience. We don't require customers to have an account, and for those that do, it normally takes a day or so at most. You mention Belvedere Industrial estate? We don't have premises at such an address. I was wondering if either this is an autocorrect problem (we do have branches on Belgrave Ind Park, Southampton, or off Beddington Lane in Croydon) or are you perhaps confusing us with someone else?
If it is us - then a thousand apologies. We do stress to our staff that we would rather they erred on the side of caution (ie p1ssing off a tradesman) than on the side of serving a retail customer. However, the gas-safe card is actually the example that we use in our induction training as a way of establishing trade status.
Ray
R
Ray Stafford
No, but we will automatically request (and pay for) a taillift vehicle if the consignment weight is over about 40 kilos, unless we know that there is handling equipment the other end. The problem is that not enough Asprays vehicles have tail-lifts at present, so sometimes we don't get what we ask for.
In fairness to the regular Asprays blokes, many of them have been really good about helping customer break down heavy loads and handball them off. Unfortunately, sometime it doesn't work out quite so well.
I really wish that we could use our own drivers for the whole country, but that simply isn't feasible at the moment. We just aren't big enough.
R
Ray Stafford
I'm afraid the boxes are staying! Before we used them, approximately 1 in 10 boilers were getting damaged in transit. Since we started packing them in the boxes, we have shipped over 1000 boilers, and I think three have been damaged in total.
If you have a local free-cycle, I understand that both boxes and bubble wrap get snapped up very quickly
Meh. Can't please some people. 🙂
Oops - I hope we sorted it?
I am also a fan, because if I am working late, and feeling peckish, I can wander round to the ecommerce packing station and help myself... 🙂 Don't tell the warehouse manager!
Always a pleasure dealing with a customer who is honest enough to admit when its his mistake, as well as when it ours.
Happy to look at it, although I think it may need something more robust than foam.
We still aren't happy with our shipments of small quantities of rads. Bizarrely, we ship about 50,000 rads per year in pallet quantities with few problems. Its the small shipments that give us difficulty.
I can't fault Williams , had a delivery. A week ago. Didn't turn up. Until 2pm ( fine by me) had a phone call from Williams saying the lorry was involved in an accident. I thought, a likely story! Lorry turned Up at 2 with a shaken driver with a damaged lorry. He still turned up tho!
you can't please all the people all. Of the time, but if you can please most, most of the time. Your doing well.
you can't please all the people all. Of the time, but if you can please most, most of the time. Your doing well.
D
Dotty
At least you all get deliveries you can complain about.
I only ever get as far as this....
"Name?"
"Croppie."
"Northern Ireland Croppie?"
"Yeah, why?......... Hello?"
Brrrrrrrr.................
Williams..... Pfffttttttt........
I only ever get as far as this....
"Name?"
"Croppie."
"Northern Ireland Croppie?"
"Yeah, why?......... Hello?"
Brrrrrrrr.................
Williams..... Pfffttttttt........
R
Rickster123
And they don't like you wandering in and just drinking free coffee and lounging around. P.s I'm fishing and on the forum isn't technology amazing!
T
Toxic Ted
Thought you loners went carping for the solitude.........you got your Tizer travel mug?
It was supposed to come across as tongue in cheek :aureola: Pete did well in re-scheduling the delivery for the correct day which was pretty good. I think it was just a mis judgement as I orderd one of everything else and to bump up the value to over £100 I ordered 20 lock shields as stock.
I imagine when he was changing the ticket it was inputted as 1. I still got the delivery and still got it free so no problems.
How about using cardboard instead of bubble wrap? Preferably cardboard that doesn't have 'trade only plumbing' stamped on it, it's a bit of a give away! Also surely more Eco friendly and possibly cheaper?
I feel pretty bad binning rolls of bubble wrap all the time, it just seems like such a waste (and takes up more space than you'd imagine!)
The boxes are good, how expensive to you would it be to return them flat packed, surely 5 at a time could make it worth while or no? they can't be cheap?
I imagine when he was changing the ticket it was inputted as 1. I still got the delivery and still got it free so no problems.
How about using cardboard instead of bubble wrap? Preferably cardboard that doesn't have 'trade only plumbing' stamped on it, it's a bit of a give away! Also surely more Eco friendly and possibly cheaper?
I feel pretty bad binning rolls of bubble wrap all the time, it just seems like such a waste (and takes up more space than you'd imagine!)
The boxes are good, how expensive to you would it be to return them flat packed, surely 5 at a time could make it worth while or no? they can't be cheap?
Last edited:
sorry ray it was belgrave ind not belvedere bit off the beaten track for me but I will pop in again if im around there as for account I like cash I can get stuff I want where I want lot of places don't like cash (don't know why, I do)
R
Ray Stafford
Thanks Billybob.
In the meantime, I will have a word with Lee, our manager down there.
We like all forms of legal tender. And one or two illegal ones... 🙂
R
Ray Stafford
You missed out the cackling laughter from our end.
P
P J F PLUMBING
Sorry
Last edited by a moderator:
- Status
Official Sponsors of Plumbers Talk
Reply to the thread, titled "Williams & CO." which is posted in UK Plumbers Forums on Plumbers Forums.
Similar plumbing topics
We recommend City Plumbing Supplies, BES, and Plumbing Superstore for all plumbing supplies.
