Williams & CO.

[Ray Stafford]

Too many plywood boxes to dispose of. (I've been cutting them up today to make racking shelves in the new van.)

I'm afraid the boxes are staying! Before we used them, approximately 1 in 10 boilers were getting damaged in transit. Since we started packing them in the boxes, we have shipped over 1000 boilers, and I think three have been damaged in total.

If you have a local free-cycle, I understand that both boxes and bubble wrap get snapped up very quickly

I received two free rubber mallets in succession, what's the world coming too?

Meh. Can't please some people. 🙂

I messed up an order date and when they changed it and got it to me on the right day (within 24hrs), my order had been changed from 20 lock shields to 1 by mistake.

Oops - I hope we sorted it?

On the plus side, biscuits are back on the menu! Yeehhaa!

I am also a fan, because if I am working late, and feeling peckish, I can wander round to the ecommerce packing station and help myself... 🙂 Don't tell the warehouse manager!

To be fair I've had a few issues with things outside of Williams control and so far they have been more than amicable regarding their resolution.

Always a pleasure dealing with a customer who is honest enough to admit when its his mistake, as well as when it ours.

As a suggestion, would there be any way of getting foam corner protectors stuck on the radiators?

Happy to look at it, although I think it may need something more robust than foam.

We still aren't happy with our shipments of small quantities of rads. Bizarrely, we ship about 50,000 rads per year in pallet quantities with few problems. Its the small shipments that give us difficulty.

 

[Chalked]

I can't fault Williams , had a delivery. A week ago. Didn't turn up. Until 2pm ( fine by me) had a phone call from Williams saying the lorry was involved in an accident. I thought, a likely story! Lorry turned Up at 2 with a shaken driver with a damaged lorry. He still turned up tho!

you can't please all the people all. Of the time, but if you can please most, most of the time. Your doing well.

 

[Dotty]

At least you all get deliveries you can complain about.

I only ever get as far as this....

"Name?"
"Croppie."
"Northern Ireland Croppie?"
"Yeah, why?......... Hello?"
Brrrrrrrr.................

Williams..... Pfffttttttt........

 

[Rickster123]

And they don't like you wandering in and just drinking free coffee and lounging around. P.s I'm fishing and on the forum isn't technology amazing!

 

[Toxic Ted]

And they don't like you wandering in and just drinking free coffee and lounging around. P.s I'm fishing and on the forum isn't technology amazing!

Thought you loners went carping for the solitude.........you got your Tizer travel mug?

 

[Nostrum]

It was supposed to come across as tongue in cheek :aureola: Pete did well in re-scheduling the delivery for the correct day which was pretty good. I think it was just a mis judgement as I orderd one of everything else and to bump up the value to over £100 I ordered 20 lock shields as stock.
I imagine when he was changing the ticket it was inputted as 1. I still got the delivery and still got it free so no problems.

How about using cardboard instead of bubble wrap? Preferably cardboard that doesn't have 'trade only plumbing' stamped on it, it's a bit of a give away! Also surely more Eco friendly and possibly cheaper?

I feel pretty bad binning rolls of bubble wrap all the time, it just seems like such a waste (and takes up more space than you'd imagine!)

The boxes are good, how expensive to you would it be to return them flat packed, surely 5 at a time could make it worth while or no? they can't be cheap?

 

[billybob150811]

sorry ray it was belgrave ind not belvedere bit off the beaten track for me but I will pop in again if im around there as for account I like cash I can get stuff I want where I want lot of places don't like cash (don't know why, I do)

 

[Ray Stafford]

sorry ray it was belgrave ind not belvedere bit off the beaten track for me but I will pop in again if im around there as for account I like cash I can get stuff I want where I want lot of places don't like cash (don't know why, I do)

Thanks Billybob.

In the meantime, I will have a word with Lee, our manager down there.

We like all forms of legal tender. And one or two illegal ones... 🙂

 

[Ray Stafford]

At least you all get deliveries you can complain about.

I only ever get as far as this....

"Name?"
"Croppie."
"Northern Ireland Croppie?"
"Yeah, why?......... Hello?"
Brrrrrrrr.................

Williams..... Pfffttttttt........

You missed out the cackling laughter from our end.

 

[P J F PLUMBING]

Sorry

 

[Ray Stafford]

Well I've had two bad experiences in the last week or so cost me a good bit to very disappointed

Sorry to hear that Peter. Can you drop me a PM with the details?

 

[P J F PLUMBING]

Yea no problems

 

[Ray Stafford]

Sorry to hear that Peter. Can you drop me a PM with the details?

Don't feel the need to edit your original post Pete. I know that we don't get everything right, and if its only fair that if we get the praise in public, we should also get the stick. 🙂

I only suggested a PM for the details, because if you have to mention any particular individual staff members, I would prefer that to be in private.

 

[PlumbersMate]

My boys love the bubble wrap.

 

[Nostrum]

My boys love the bubble wrap.

Happy to send you all mine if they like it that much?

 

[kay-jay]

I stanley knife that bubble wrap. Takes up far less room in the bin that way