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Reading the OP I would guess that it's the FGA readings that have caused the BG bloke to categorise the boiler as AR and cap off (permission not mentioned).

But agree with AWheating boiler is insured with BG, get then back to fix it.

Only guessing but BG bloke may have been at a loss as to what to do next. FGA readings out, clean. FGA readings still out doh!

There was no mention of the boiler being shut off, he just stated that he had in the report! It states "High emissions on maximum rate, cleaned still high"
 
but what happened next I found quite extreme, he stuck a label on the boiler saying it was "at risk" and shouldn't be used until repaired, and also issued a certificate to the same effect stating that the gas supply had been isolated and cannot be used until repaired, but didn't!

Read your original post again Carlos_UK and realise what the 'but didn't' means.

Why say it, issue paperwork but not do it?
 
Emissions would be high if just cleaned out, but it seems to me that the emissions from this elderly boiler could be pretty wildly variable.
 
Whats the problem with flue ?? Fan Flue 300mm (12") from window look in MI. looks to be plenty of distance from window !! This is an older type boiler how do you think these things were serviced B4 FGA readings were done look in service instructions ! Too much emphasis put on the use of FGA's ok on new type boilers but I think that to meny older boilers are being shut down due to FGA's being used.
 
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If your flue is wrong then every house in your block , poss the whole estate if built by same builder useing same boiler in same location Have a look at rest of houses near you bet their are loads just the same, have a estate in Saltash Cornwall about 8 years old non condensing boilers flues a lot closer then what yours are, all was passed by building reg's and gas regs at the time just not to currant requirements, not a problem as they complied with regs when fitted, it only becomes a problem if you want to fit a new boiler. Advise you ring Gas Safe on monday and ask them, its just BG think they are a law unto themselfs.
 
The flue is too close to the boundary. As for the high emissions, then it is for them to sort out as it is under contract and clearly something is wrong with the boiler. Call them out for a breakdown visit as your boiler isnt working and then it will be sent back to the engineer who visited you as a recall job.
 
Dont think boundary is a problem, just check and put a photo on of next door's boiler flue position is it the same as yours ???
 
bg...and people pay for this!!!!!!!!!.
every right to get the guy back and state in plain english what the probs are.
 
That's their back door and yes it is, my house is the mid terrace and so the neighbours flue on the other side is right next to our back door!

Hi Carlos_UK ... You should be covered under your contract for any work carried out to rectify the excess emissions issue. It's unfortunate the engineer didn't leave a print out for you! Why they went to the lengths they did is a mistery!!! Your lass smart? lol ....

If the emmissions were in excess of the regulation requirements we are obliged to make you aware and with your permission leave turned off 🙂 If they haven't promised a return visit to rectify then I'd be a bit miffed!!!
 
Hi steve ! Are we the only one's to notice that this is-not a steamer ???????????

Steamer lol .... The op probalby doesn't give stuff IMHO .. They're more concerned by sounds of it at the approach the BG engineer took leaving them with out heating and hot water! Good right too IMHO!
 

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