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V

vern

Right inspired by another older thread......to give you a feel for the job info below

Quoted a WB 28i junior and standard flue, Vokera Excel out,honeywell 927 RF stat, gas upgrade 3m, condensate to sink underneath, 5 trv's, magnaclean and flush using fernox chemicals as always.

Custard was happy, with price and 5 year warranty, so booked a date in, all good, he had 1 previous quote and I was £150 cheaper which is unusual TBH, anyhow get a call Wednesday telling me he has had it done and not to bother 😡 much cheaper price and a 5 year warranty, conversation was cold as you would expect and he did not volunteer any further info.

Fast forward to Friday after doing my ACS sorting some gear in the merchants, I hear a conversation at coffee machine, and long storey short.... bingo I have the GSR that has just undercut me, I suck as much info as I can to help with future quotes etc as you do.........right I know how much the gear is, but has he shadowed my quote? Does he get better terms? Is he working for nowt? How did he get the 5 year warranty on junior he is not WB accredited?

Underhand or not (beer at Christmas always goes down well) I found the gear he had used, exactly same as me apart from Fernox, he still paid £70 more inc vat, due to our terms etc.... Using this info and info from conversation, he had done all this graft for circa £110! Less tax, less diesel, less gas safe reg fee, less solder flux pipe fittings etc, and paid WB accredited installer to reg boiler for 5 year warranty!

How the fcuk is he making a living? I can move onto more profitable work and luckily am busy, so ain't that bothered, but when all this crap blows over I reckon this industry will be de valued forever! Utter madness considering all our skills, ACS, PL, hassles!

Forget the guys doing govies, homers, foreigners, Eastern European's "some GSR's are shafting their own" where will it stop? Doing a bit of digging same GSR Is doing services on boilers for £25!
 
That's not worth it surly?!

We almost always take a deposit at booking confirmation. 40-60% depending on the job. Oddly, never had a customer cancel, delay yes, but not cancel.
 
I think it is the same more or less up and down the country Vern. Times are hard for some but this stuff is madness and i hear it day in day out. The word spreads around customers and they come to expect prices like that are the norm and when the prices drop it takes a very long tie to recover.
I've lost count the number of jobs i've went to price, turned round and out the door within 5 minutes. Thanks but no thanks. Waste of time.
 
Should have bunged the cust a cancellation/re-stocking fee.

Is he paying tax? Is he GSR?

If he's in business it won't last long.

No real problem on gear as ain't picked it up, but custard did not know that.... Yep GSR not local though checked..dunno about tax but custard was paying my via BACS so assume same for him, don't mean he declares it!
 
That's not worth it surly?!

We almost always take a deposit at booking confirmation. 40-60% depending on the job. Oddly, never had a customer cancel, delay yes, but not cancel.
I agree pal....hence the madness comment.
 
I think it is the same more or less up and down the country Vern. Times are hard for some but this stuff is madness and i hear it day in day out. The word spreads around customers and they come to expect prices like that are the norm and when the prices drop it takes a very long tie to recover.
I've lost count the number of jobs i've went to price, turned round and out the door within 5 minutes. Thanks but no thanks. Waste of time.

Tamz I agree, I walk or just don't go if I hear or pick up on this sort of customer/ margin via the original phone inquiry etc

This was different has I won the job against another GSR, he booked in within the day....it was a nice steady day to fill in between bigger jobs etc.....plus 5 years servicing!!

A lot of us are lucky regards our work and diversity of our skills means we will be always reasonable busy, but obviously some are not as this guy working for in reality £50!

Don't take deposits unless offered on domestic install work, but do on commercial stuff!
 
There's always going to be Cupid stunts like that around. It's infuriating, but there's nothing you can do about it. Just carry on.
 
But have they fitted magnaclean trvs roomstat upgraded the gas etc etc the chances are they have not.
 
Obviously the (non)customer got talking to someone after your visit who said crazy cut plumbers done mrs downtheroad for £1250 give them a ring. The word spreads and people come to expect it no matter how unrealistic or unsustainable it may be.
These idiots are more of a threat to the trade than guys working on the side as they are legit.
 
Obviously the (non)customer got talking to someone after your visit who said crazy cut plumbers done mrs downtheroad for £1250 give them a ring. The word spreads and people come to expect it no matter how unrealistic or unsustainable it may be.
These idiots are more of a threat to the trade than guys working on the side as they are legit.

Yep my assumption pal, he's obviously not busy to fit it in that quick, the old Vokera was still working! I blame accredited WB guy too, as without warranty upgrade he may have stuck with me!
 
Well they took stuff from the merchants, so I assume he fitted it, all but the fernox if you read my post.....

I just wondered if the bloke had said he fitted it all to you didnt know you went to the merchant.
 
I just wondered if the bloke had said he fitted it all to you didnt know you went to the merchant.
Yeah we spend a lot with merchant, he initially thought he had lost the sale as we had, until I overheard this guy chatting away.......when he looked on system we knew what he had took and he had made the sale anyhow! So merchant was happy lol, has he made more margin too lol, merchant 1 this installer 0!
 
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In future take a deposit then this wont happen, customer has been naughty here & this happened to me a while back so i phoned them and gave them some home truths
 
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