Baxi neta tec. Boiler problem and baxi service problem.

[midlands based]

Installed a neta tec 33 yesterday and finally come to commision it last night at 8 oclock with no joy. Wouldnt fire up in the commisioning cycle so we called it a night. Went back out this morning fresh headed to try again and faced the same problem. Spoke to baxi technical who put me through numerous cycles but nothing would work. So then they advised they send an engineer. So I try and book the engineer and told that the earliest would be thursday. Ive now had to leave a customer with a system in a worse state than before I started. Firstly does anyone know anything about these boilers, I have found a lot of people with similar problems since reading up on it. And mainly, do you think Thursday is acceptable to leave someone without heating when I would say the problem is Baxi's as we have done everything as per mi.

 

[Ermintrude]

Take it off the wall and return to merchants. Demand a duotec and leave it at that. Boiler wasn't fit for purpose..... That is it didn't work out of the box

 

[midlands based]

That is exactly whats happened. Would rather it be sorted as were too busy to :nono: about with it any longer. It was purchased from Williams which I am in no way holding responsible as there service has been excellent. Where would I stand on returning this though ? And also baxi told me off the serial number that it was a 2011 boiler. Wouldnt of thought it would made much difference but suppose it does mean its a few yrs old.

 

[julesverne]

Not wanting to question your choice of boiler but its pretty well known this is a dog of a boiler. Like ermi says should have gone for a duo tec.

 

[midlands based]

As I have now found out the hard way. But that cant be blamed as to why it wont work. Unfortunately its passed the point of questioning the choice of boiler and would of expected a lot better service from a reputable manufacturer.

 

[dmheat]

If you get a duotec, don't get a duotec GA. You'll get the same issues. The ga range is dog crap. HE A all the way. Or try the new ecoblue. Or if you bought it for a cupboard fit,replace it with a logic

 

[dmheat]

Are you a member of works? If you are,you should get a priority response time,usually 24hr I think.

Another thing to try is your area sales rep for Baxi, tell him you fit 100+ boilers a year, you decided to try baxi after being a loyal worcester installer for years, and a non op boiler and a 5 day wait for an engineer is the thanks you get

 

[midlands based]

It wouldnt be far from the truth to be honest dm. There service dept are calling me mon morning so can hopefully talk to someone who can offer better then. Ive heard real good things about baxi lately but this will be my first and last.

 

[Jay Jay]

Hi sounds like gas valve stuck,due to sitting idle for some time ,no one fault just one of those things.had it a few times on other brands of boiler and each time the service engineer just smiled and got it going,it's hard to accept ESP if new customer but you have got to be honest and think twice on next job.service should be no more then 24hrs on a boiler under warranty,but it's very hard to always book jobs up.that boiler has a history of issues so like other posts said get a slighty diff model.sad to hear new boilers failing on day one though!

 

[lame plumber]

sounds like me and my pcb issue on Friday at 4:30, but I just bought a new pcb and installed it to resolve the problem, then took on the manufacturer who actually responded quite well once they had a chance to get a word in 🙂

 

[midlands based]

I had it diagnosed as a stuck gas valve before i decided to stop messing and leave it to them.

 

[midlands based]

sounds like me and my pcb issue on Friday at 4:30, but I just bought a new pcb and installed it to resolve the problem, then took on the manufacturer who actually responded quite well once they had a chance to get a word in 🙂

what boiler was that mate.

 

[dmheat]

Part of the GA issues, the bertelli gas valve sticks. Very common, it's been reworked 2 or 3 times, the latest version is reliable. Does it go through ign sequence during comm procedure?

 

[dmheat]

If you stay away from the GA boilers, then I would fit any product from baxi group fella, I really rate them. Baxi cust support (previously heateam) are typically pretty good too when after sales is concerned

 

[Billy Bob Bob]

i am in works,get next day service,only days they dont cover are xmas day and new years day,cant speak highly enough of baxi,but i only fit HEA not seen baxi for ages

 

[Ermintrude]

Are you in GSR but? There is a quick fix.

 

[midlands based]

Part of the GA issues, the bertelli gas valve sticks. Very common, it's been reworked 2 or 3 times, the latest version is reliable. Does it go through ign sequence during comm procedure?

The ignition is as far as it gets. Its there service which has bothered me the most. Its hard enough keeping a customers confidence in me and my supplied product when it doesnt work, but then having to tell them the manufacturer wont be out until thursday. Should of been a one day job with a good proffit. Its now a 1.5 day job as yet and no boiler. ive got to be on site when they attend too so will have to leave another job. Ends up being a big picture.

 

[midlands based]

Are you in GSR but? There is a quick fix.

Yes mate.

 

[midlands based]

i am in works,get next day service,only days they dont cover are xmas day and new years day,cant speak highly enough of baxi,but i only fit HEA not seen baxi for ages

Dont get me wrong gas man ive heard good stuff about them and was looking forward to trying a few of there products. I can accept that things can arrive faulty out of anyones control. Its just the service thats been offered is terrible.

 

[Ermintrude]

Yes mate.

Mod mod mod please move post

 

[Billy Bob Bob]

Dont get me wrong gas man ive heard good stuff about them and was looking forward to trying a few of there products. I can accept that things can arrive faulty out of anyones control. Its just the service thats been offered is terrible.

speak to your rep,service is unacceptable ,my rep sorts issues(not that i get many)instantly

 

[Billy Bob Bob]

Mod mod mod please move post

he is not asking how to fix it though is he midlands pm your gsr number i can put you in the gsr only forum then

 

[Ermintrude]

Where is Mr stafford? I'm sure he can answer the legal ins and outs of Internet retail and consumer rights?

 

[midlands based]

he is not asking how to fix it though is he midlands pm your gsr number i can put you in the gsr only forum then

Not exactly, but if there is a fix then I would rather go and get it sorted for the customer.

 

[Ermintrude]

Need to be off the public forum

 

[midlands based]

Need to be off the public forum

Should be moved soon mate just sent number to gas man.

 

[julesverne]

Hi sounds like gas valve stuck,due to sitting idle for some time ,no one fault just one of those things.

Funny that ,

if it was an ideal you'd be slagging it off to till the cows come home.

 

[julesverne]

Where is Mr stafford? I'm sure he can answer the legal ins and outs of Internet retail and consumer rights?

Problem is your trade not a consumer different rules/laws apply not sure what but as trade we dont have same protection as consumer protection. Still a bummer though it not working out the of the box though. Been sat a while is no excuse. I had a heatline sat in my shed for 2 years and still worked out of the box when i installed it in one of the old mans rental properties.

 

[Ermintrude]

But it must be fit for purpose? If it's not then you have no worries?

 

[julesverne]

Very true , just that the rules are different dont think we have an automatic right to refund or replacement. I stand to be corrected though.

 

[Ermintrude]

If it was from plumbs And they didnt swap same day would have just thrown it on floor and told them to shove account up their arris. Take my £40 a year somewhere else.

 

[Chalked]

This is where a good relationship with the boiler manufacturer rep cones in.

 

[Jay Jay]

Funny that ,

if it was an ideal you'd be slagging it off to till the cows come home.

Ha ha if you look at a logic gas valve,if it's made in the chech republic then it chatters on low fire after a while,I haven't got an issue with ideal,it's that when ever the service engineer has came to fix issues out they just change it and say it must of been a Friday part fitted.the parts that have been changed are down to product failed,if installation error they would say while I was on site,as mentioned on other posts in the past,other manufactures would either charge or refuse to replace part.which is correct way to go.
Have they sorted out the co issue with the vouge?

 

[Dotty]

Moved.

 

[Ermintrude]

Pull off ignition leads put on demand and give left of gas valve som short shap wackos. Few cycles to e133 then put spark lead back on. Will last few days? But if it's 2011 it's due about 4000 firmware updates and a new pressure gauge and valve

 

[arran197]

Ye, don't fit a Neta-Tec. Rubbish. Got a block of new apartments with 30, majority of them have leaking diverter valves and they've just come out of warranty. Had a good few changed under warranty, but it's going to be busy there I'm guessing. The serial number should have 3 letters and then the first 2 numbers are the year of manufacture, the third and fourth the build week.

 

[abc_plumb]

Get on to the rep pronto!
These guys can pulls strings and get someone down next day.
I've had issues before with a Main boiler (same group), got the part and the rep reimbursed me.
They also do a 1st aid repair kit where there send out loads of parts to you for situations like these.

 

[midlands based]

I can honestly say I will never use baxi for as long as I work. And anyone who asks about them will be told what I think. After saturdays events I was assured that by 10am today both myself and my customer will have been contacted to sort this issue and see if anyone can be sent out quicker. By 11am the customer is on the phone as nobody has heard off them. When i phone baxi i get told pretty much the same thing "computer says thursday". So i ask for the local reps contact details which she says she doesnt know. Can i speak to a manager ? Computer says no. I even got told at one point " were not an emergency service you know". In the end I had to ask them to call my customer to let them know it was out of my control. Something must of been said and eventually they agreed to get someone out tomorrow. Bad service baxi, very very bad service.

 

[dmheat]

Not enough engineers. The weathers dropped, they've **** themselves, simple as

 

[midlands based]

Oh. Ill just tell my customer that then.

 

[abc_plumb]

They should start sub contracting jobs out.
Rather dissappointing customers.

 

[dmheat]

Oh. Ill just tell my customer that then.

Huh? I wasn't exactly complimenting them! It's the reason I left...! Overstretched workforce, not much fun rushing around like a headless chicken!

 

[dmheat]

They should start sub contracting jobs out.
Rather dissappointing customers.

They do...unfortunately it's mostly carp like flue collectors on powermax's....I'd rather work in tesco

 

[midlands based]

Huh? I wasn't exactly complimenting them! It's the reason I left...! Overstretched workforce, not much fun rushing around like a headless chicken!

Sorry dm just very wound up with them at the minute. I agree also that they should sub it out if they cant cope. Its been like talking to a brick wall.

 

[midlands based]

Does anybody know who my midlands rep is, and if it would be worth informing him or would that be pointless now. Also how would I stand on returning this back to williams because I can see the customer refusing to pay for this. To be honest if somebody fit me a boiler then had to get the manufacturer out to fix it I wouldnt want it.

 

[midlands based]

Update. Baxi came out tuesday afternoon and basically changed pcb and gas valve and all is finally working. seems a half decent little boiler but I will never use baxi again due to there terrible customer service. Case closed(hopefully).

 

[arran197]

Make sure you get the warranty registered and if I were you I'd try and get some extra years added on! I bet the diverter valve will leak after 18 months. I wouldn't be put off Baxi, the Duo Tec HE A is bullet proof and they come with a 7 year warranty. I think you've been extremely unlucky to have this happen on install tbh.