Baxi neta tec. Boiler problem and baxi service problem.

[Billy Bob Bob]

Dont get me wrong gas man ive heard good stuff about them and was looking forward to trying a few of there products. I can accept that things can arrive faulty out of anyones control. Its just the service thats been offered is terrible.

speak to your rep,service is unacceptable ,my rep sorts issues(not that i get many)instantly

 

[Billy Bob Bob]

Mod mod mod please move post

he is not asking how to fix it though is he midlands pm your gsr number i can put you in the gsr only forum then

 

[Ermintrude]

Where is Mr stafford? I'm sure he can answer the legal ins and outs of Internet retail and consumer rights?

 

[midlands based]

he is not asking how to fix it though is he midlands pm your gsr number i can put you in the gsr only forum then

Not exactly, but if there is a fix then I would rather go and get it sorted for the customer.

 

[Ermintrude]

Need to be off the public forum

 

[midlands based]

Need to be off the public forum

Should be moved soon mate just sent number to gas man.

 

[julesverne]

Hi sounds like gas valve stuck,due to sitting idle for some time ,no one fault just one of those things.

Funny that ,

if it was an ideal you'd be slagging it off to till the cows come home.

 

[julesverne]

Where is Mr stafford? I'm sure he can answer the legal ins and outs of Internet retail and consumer rights?

Problem is your trade not a consumer different rules/laws apply not sure what but as trade we dont have same protection as consumer protection. Still a bummer though it not working out the of the box though. Been sat a while is no excuse. I had a heatline sat in my shed for 2 years and still worked out of the box when i installed it in one of the old mans rental properties.

 

[Ermintrude]

But it must be fit for purpose? If it's not then you have no worries?

 

[julesverne]

Very true , just that the rules are different dont think we have an automatic right to refund or replacement. I stand to be corrected though.

 

[Ermintrude]

If it was from plumbs And they didnt swap same day would have just thrown it on floor and told them to shove account up their arris. Take my £40 a year somewhere else.

 

[Chalked]

This is where a good relationship with the boiler manufacturer rep cones in.

 

[Jay Jay]

Funny that ,

if it was an ideal you'd be slagging it off to till the cows come home.

Ha ha if you look at a logic gas valve,if it's made in the chech republic then it chatters on low fire after a while,I haven't got an issue with ideal,it's that when ever the service engineer has came to fix issues out they just change it and say it must of been a Friday part fitted.the parts that have been changed are down to product failed,if installation error they would say while I was on site,as mentioned on other posts in the past,other manufactures would either charge or refuse to replace part.which is correct way to go.
Have they sorted out the co issue with the vouge?

 

[Dotty]

Moved.

 

[Ermintrude]

Pull off ignition leads put on demand and give left of gas valve som short shap wackos. Few cycles to e133 then put spark lead back on. Will last few days? But if it's 2011 it's due about 4000 firmware updates and a new pressure gauge and valve

 

[arran197]

Ye, don't fit a Neta-Tec. Rubbish. Got a block of new apartments with 30, majority of them have leaking diverter valves and they've just come out of warranty. Had a good few changed under warranty, but it's going to be busy there I'm guessing. The serial number should have 3 letters and then the first 2 numbers are the year of manufacture, the third and fourth the build week.

 

[abc_plumb]

Get on to the rep pronto!
These guys can pulls strings and get someone down next day.
I've had issues before with a Main boiler (same group), got the part and the rep reimbursed me.
They also do a 1st aid repair kit where there send out loads of parts to you for situations like these.

 

[midlands based]

I can honestly say I will never use baxi for as long as I work. And anyone who asks about them will be told what I think. After saturdays events I was assured that by 10am today both myself and my customer will have been contacted to sort this issue and see if anyone can be sent out quicker. By 11am the customer is on the phone as nobody has heard off them. When i phone baxi i get told pretty much the same thing "computer says thursday". So i ask for the local reps contact details which she says she doesnt know. Can i speak to a manager ? Computer says no. I even got told at one point " were not an emergency service you know". In the end I had to ask them to call my customer to let them know it was out of my control. Something must of been said and eventually they agreed to get someone out tomorrow. Bad service baxi, very very bad service.

 

[dmheat]

Not enough engineers. The weathers dropped, they've **** themselves, simple as

 

[midlands based]

Oh. Ill just tell my customer that then.