Just word it as follows: -
Hi, I just wanted to double check the details of the account you have paid the cash into as we have had instances before of customers paying money into the wrong account by accident. Obviously we don't want that to happen again so can you please reconfirm the bank details of the account you have paid the cash into. Cheers!
Hi, I just wanted to double check the details of the account you have paid the cash into as we have had instances before of customers paying money into the wrong account by accident. Obviously we don't want that to happen again so can you please reconfirm the bank details of the account you have paid the cash into. Cheers!