Ideal Classic FF230 British Gas Declared boiler "At risk"

[jtsplumbing]

Passing the buck, if last engineer fitted wrong valve think he needs retraining as this would have been ID.

 

[Carlos_UK]

Surely if it was the wrong valve fitted previously, it would have stopped working sooner, just seems weird it packed up a few days after the last bloke came!

 

[SamGas]

Here's a picture of the Flue and the window, all as was when house was built! The report doesn't actually list what the readings were, just that it failed, but readings were all perfect in February!

View attachment 6943

That looks alot closer than a meter to me :dizzy2:

More like about 2 foot.

Anyway, with that aside it's not likely to be anything majorly wrong with the boiler and probably just needs adjusting slightly.

Like everybody else has said, if they wont come out to fix it ASAP get somebody who actually know's what there doing in, and then pass the bill to BG

 

[jtsplumbing]

Bet the BG engineer did not leave old valve with you !!

 

[Carlos_UK]

Bet the BG engineer did not leave old valve with you !!

No, he took it with him!

 

[jtsplumbing]

So no proof that it was wrong valve, would have been under orders not to leave any evidence, have you thought about changing insurance cover

 

[Carlos_UK]

So no proof that it was wrong valve, would have been under orders not to leave any evidence, have you thought about changing insurance cover

I think if I have the same problems again, I will do!

 

[GrahamM]

BG engineers should not leave any old parts behind. They are supposed to return them to their distribution center to be properly disposed of.

 

[Atouchofgas]

Some ideal classic only require 25mm to boundary, as I was taught rtfm!

 

[Carlos_UK]

Hi Guys, a further update or should I say correction!

When my wife came home from work I asked her to tell me in more detail what the BG engineer said and did, and basically with the help of an exploded diagram of our boiler from the manual, she identified the part that he replaced which was in fact the air pressure switch and not the gas valve as she previously told me so apologies for that!

The guy looked it up on his computer and found it was the guy in February that had fitted it (I still don't understand why its taken this long to fail!)

He also said (like the rest of us) that he doesn't understand why the guy did what he did on Thursday!

 

[buckley plumb]

my mates old boiler is covered by bg and it broke down and they told him the pcb and gas valve were not available. he called me for advice and and i gave him the parts centre codes and prices and confirmed they were still available - with this he called back and asked for a senior engineer to attent and bring the parts . they wrote him an appology letter . makes me wonder how many people they have ripped off they are taught as salesmen first then as gas engineers 2nd.

 

[JAP&H]

If its uneconomical for BG to carry spares for a certain boiler they will inform customer that appliance is obsolete, can't get parts.

All the while parts available from usual suspects. As buckley plumb asked, how many times do customers agree to a BG boiler renewal?

 

[GrahamM]

They are supposed to try the main local suppliers they have account with to source parts they no longer have in stock, ie. PTS, Plumbcentre.
This is the minimum required before they can declare parts no longer available.

 

[plumbqate]

they serviced a 105HE and condemned external condensate pipe,also said it needed a magnatec fitted urgently. failed to fix leak on plunger to microswitch for hot water. but did give a notice about ncs about condensate . They are irresponsible rogues scaring elderly people for no reason. I actually read the form out to them and they said oh thats not so bad but bg man made it sound serious!!

 

[scoullar]

this man talks sense i was on a job doin maintenace and a gb engineer was fault finding on a boiler he didnt have a clue it was a system boiler installed and he thought it was a combi what a div i know its about having peace of mind with those covers but i dont think its worth the paper its written on just like any insurance they have always got a get out clause use the independant when u need to they also quoted a friend of mine 600 for a powerflush and stated it had a lifetime guarantee wot a load of cobblers how can u guarantee no sludge or scale for life especially in london

 

[scoullar]

flue looks fine to me min 300mm he must be on bonus for condemning they do health check before they offer cover why wasnt this pointed out them they have the trust from the public and they are abusing it con merchants ive heard so many storys about them and they are getting away with murder blow them out

 

[diamondgas]

Like all of us here we're all engineers of differing abilities! Personally I think the training and after care assistance for the BG engineers, technical advice and the like is second to none! It's entirely up to the individual whether they want to utalise that or not! I spent a couple of years identifying training needs for the "parts fitters" at BG in my region! We would then buddy guys to help them develop their fault finding skills! As far as I'm aware that still goes on today! Ther'll always be the person who thinks they know it all, they're dangerous! And we will all at some time get it wrong! I've been at this for 34 yrs and am still learning and through experience get it wrong a lot less than right! 😀

Glad to hear you got your boiler sorted out Carlos_UK 😀

 

[Plumbcrazy56]

Taken from ideal Classic ff 230 instalation instructions.

 

[GrahamM]

this man talks sense i was on a job doin maintenace and a gb engineer was fault finding on a boiler he didnt have a clue it was a system boiler installed and he thought it was a combi what a div i know its about having peace of mind with those covers but i dont think its worth the paper its written on just like any insurance they have always got a get out clause use the independant when u need to they also quoted a friend of mine 600 for a powerflush and stated it had a lifetime guarantee wot a load of cobblers how can u guarantee no sludge or scale for life especially in london

They do not guarantee the system will never get sludged up after they flush. What they guarantee is after they do a flush and you have re-occurring circulation issues they will re-flush as required without charge.

 

[glenno1]

Bg used to have real good reputation and real good engineers,my mate was 1 of them but he left years ago because he says they cut back on everything like training courses and apprenticeships,they also upped everyones workload eg 1 man to do 2 mens jobs