H
holls1234
We actually authorised for the work to be done on the Thursday after the valve was replaced, as that was when the agent told us that you didn't want to turn it back on as were still worried. I think that as it is an open flue back boiler that you haven't understood what happens if the valve breaks. On an open flue boiler the C02 fumes are ommitted into the room where the boiler is which is what set off your alarm, unlike a combi boiler which would ommit the fumes outside.
It isn't our interpretation at all it is what BG and the other engineers have said that it is not 'at risk' and falls within the requirement under the new legislation, however to avoid this ridiculous problem of BG issuing incorrect documentation we decided to make it (the very small amount) bigger which we originally felt as we were told it wasn't a risk would only serve to make the room colder.
We would never have let or expected you to pay for any repair to the shower fitting and had we been asked would have authorised it immediately.
We also NEVER asked you to pay for the replacement vent it was the agent that called asking us to give permission for you to do it as he said you wanted to!!
Also, the agent hasn't mentioned that you are still using him to find a property in fact has given the opposite impression and never mentioned that that is what you wanted to do in December. In fact we haven't heard anything since he asked us for permission for you to do the work in November until Monday 20th February after the valve went when we were only told that BG were coming to fix it the next day.
I think that perhaps you are being told 1 thing and we are being told something completely different.
I do not have any contact details for you to discuss this further.
It isn't our interpretation at all it is what BG and the other engineers have said that it is not 'at risk' and falls within the requirement under the new legislation, however to avoid this ridiculous problem of BG issuing incorrect documentation we decided to make it (the very small amount) bigger which we originally felt as we were told it wasn't a risk would only serve to make the room colder.
We would never have let or expected you to pay for any repair to the shower fitting and had we been asked would have authorised it immediately.
We also NEVER asked you to pay for the replacement vent it was the agent that called asking us to give permission for you to do it as he said you wanted to!!
Also, the agent hasn't mentioned that you are still using him to find a property in fact has given the opposite impression and never mentioned that that is what you wanted to do in December. In fact we haven't heard anything since he asked us for permission for you to do the work in November until Monday 20th February after the valve went when we were only told that BG were coming to fix it the next day.
I think that perhaps you are being told 1 thing and we are being told something completely different.
I do not have any contact details for you to discuss this further.