Please HELP with new combi boiler , possible nightmare on my hands

[Dotty]

Not at all , just you 😉 , honestly though thanks for all of the help from you and the forum guys and girls ,if any are girls 😛

Lol that's fair enough I suppose. APP fit's the forum girl description so we're covered there.

Seriously though, if you need one of us to come and quote for you don't be afraid to ask. I can assure you none of on here would carry out this low degree of work. Purely because it would get beck to us and he would be torn to shreds......

 

[rpm]

Lol that's fair enough I suppose. APP fit's the forum girl description so we're covered there.

Seriously though, if you need one of us to come and quote for you don't be afraid to ask. I can assure you none of on here would carry out this low degree of work. Purely because it would get beck to us and he would be torn to shreds......

Now now croppie it`s rude to name names lol

 

[brum]

Hi there bud this will be one experience you will never forget like croppie said not all plumbers are like this I know you will get the result you want and deserve all the very best ..brum

 

[Dotty]

Now now croppie it`s rude to name names lol

It's ok. he's well aware....

 

[Rickster123]

I don't need this grief. I have feelings!

 

[rpm]

Ah you luv it really don`t ya?
You still on gardening leave?

 

[Rickster123]

Ah you luv it really don`t ya?
You still on gardening leave?

No mate working already. Only so much daytime tv you can watch.

 

[morganb]

effectively stole my old copper boiler (didn't ask if it was ok to take ) they just assumed and took it .

They have a legal obligation to take it as it becomes trade waste once removed.

Hopefully Gas Safe will actually prove effective and help sort this one out. I think you're well within your rights to refuse the original company entry. Dare I suggest you name and shame them!

 

[Shaun_sdw]

They have a legal obligation to take it as it becomes trade waste once removed.

Hopefully Gas Safe will actually prove effective and help sort this one out. I think you're well within your rights to refuse the original company entry. Dare I suggest you name and shame them!

Serious? Or sarcasm 🙂 What about the rest of the waste they left in my garden then? Old fire, back boiler, cuttings of pipe etc...?
i hope gassafe help .

 

[PhoenixServices]

Serious? Or sarcasm 🙂 What about the rest of the waste they left in my garden then? Old fire, back boiler, cuttings of pipe etc...?
i hope gassafe help .

It depends what is in their t&cs, which they should of provided a copy of. Some people remove, others don't. I personally prefer to remove as feel it looks better, but I'm lucky and keep a couple of skips on a farm.

 

[cr0ft]

I don't think I've ever seen such bad work in all my life as the photo's on this thread. I hope you get it all sorted out.

 

[morganb]

Serious? Or sarcasm 🙂 What about the rest of the waste they left in my garden then? Old fire, back boiler, cuttings of pipe etc...?
i hope gassafe help .

Yeah that was serious, I don't think t&c stating it's the homeowners responsibility to remove waste gets an installer out of this. (Im prepared to be proven wrong!) If they've left the rest of the stuff it's a moot point and possibly something to get the council involved with to create more hassle for them.

 

[brum]

They have a legal obligation to take it as it becomes trade waste once removed.

Hopefully Gas Safe will actually prove effective and help sort this one out. I think you're well within your rights to refuse the original company entry. Dare I suggest you name and shame them!

Nice one will quote that next time im asked what for why you took all the copper Its trade waste sir and I have a duty to recycle it to try and do my bit to keep our world more sustainable for our future generations.I wont mention pocket stuffed full of £20 notes ..that's just a bonus..brum

 

[stevetheplumber]

i wonder if this was resolved

 

[brum]

Serious? Or sarcasm 🙂 What about the rest of the waste they left in my garden then? Old fire, back boiler, cuttings of pipe etc...?
i hope gassafe help .

in all honesty if your taking the cream to scrappies its only cricket to clear site of ALL rubbish and leave site as you would like to find it.This is someones home and it should be respected in this way..brum

 

[Dotty]

i wonder if this was resolved

Not yet Steve. This guys been treated appallingly.

 

[stevetheplumber]

its not to bad as he hasnt paid for the job upfront any remedial work will come of the bill

 

[Shaun_sdw]

Your right that I have not paid a penny yet so it doesn't seem too bad .
however I have been without heating or hot water now for three full weeks .

i would gladly swap positions and have it all fitted as it should have along with paying the whole bill 🙂
Tuesday coming 9:30am when gassafe will attend and then I can get the work rectified after that .

no one will touch it until gassafe has inspected it .

 

[deandive]

I think we can all guess what the Gas Safe Inspector will say, something along the lines of "the boiler is not correctly secured to the wall, the flue termination is not to manufacturer instructions etc etc", from a practical point of view though he will probably say rip it off and start again. Reading between the lines I would bet the installer is a subby who has had the arse ripped out of his rates and is rushing and making catastrophic mistakes in an effort to make a living, Sad though hopefully Gas Safe will have a word and stop this happening to someone else

 

[stevetheplumber]

Your right that I have not paid a penny yet so it doesn't seem too bad .
however I have been without heating or hot water now for three full weeks .

i would gladly swap positions and have it all fitted as it should have along with paying the whole bill 🙂
Tuesday coming 9:30am when gassafe will attend and then I can get the work rectified after that .

no one will touch it until gassafe has inspected it .

of course you would have been happier if it had all been done correctly from the start but you would be in a worse position if you had paid up front and have the disaster you have got
im not defending the company that did this i hope gas safe condem the lot allowing you to get the job done correctly with out any loss

 

[Clint 1979]

It's a crying shame that there are people out there who would carry out such shocking work!! They clearly don't take any pride in what they do!
I really do hope you get it sorted, and don't get to disheartened as there are a lot of good guys out there who do take pride in the work they do.
As for the old BBU and fire, if it was round here I would stick it at the end of my drive and it would be gone in 10 mins

Good luck with it all

 

[AWheating]

your old copper cylinder belonged to you and if it was taken without permission (in terms or verbal) then its theft.

 

[newcastle phill]

If I remember a past post on here, I think you have to give them the option of making all good.
If not, your postcode NE28 sounds like a PUT RIGHT job for Ermi🙂

I dont think they'll let him in a 3rd time heehorr 🙂

 

[EPH]

Your right that I have not paid a penny yet so it doesn't seem too bad .
however I have been without heating or hot water now for three full weeks .

i would gladly swap positions and have it all fitted as it should have along with paying the whole bill 🙂
Tuesday coming 9:30am when gassafe will attend and then I can get the work rectified after that .

no one will touch it until gassafe has inspected it .

Fill us in then..........

 

[rpm]

The poor guy is probably still recovering from shock EPH give him time to recover the power of speech lol

 

[Shaun_sdw]

Well gassafe came out and I should have the report in the morning .
to put it this way the inspector says this is one of if not the worst installation he has ever seen .
he has reported no less than 14 serious errors with the installation .

needless to say I am perusing this further .

the unnamed company has sent me a recorded letter stating "breach of contract" and if I don't pay them in 7 days dated from last Friday they will seek legal action to recover the costs .
i really wish I could see their faces when this report lands on their desk tomorrow

I have followed up and taken advice from the citizens advice and trading standards and they both back me on withholding any payments , they have advised because of the seriousness of this that I should immediately contact a solicitor .

I have been informed 100% that I do not have to allow the unnamed company back into my property to repair anything , I will be getting a third party in to rectify to work ASAP . And remedial work will then be charged straight to the unnamed company .
As with the sales of good act 1982 , They have broken the contract of agreement on many issues and I deem them to be in total breach of contract myself , on the Basis of losing all faith in the company , I have a legal right to refuse entry or for any work to be carried out by them .


i would love to list all of the faults up now , and in time I will , put it this way it was even more serious than what I thought , I am astonished with the other issues that the inspector has told me about, it's not something that I would have even thought of but to be honest when he shows you and explains ,then some of the things you all have seen would have been the least of my worries .


once again thank you all for your time , your advice and how helpful this forum has been . Without you all this installation could have been completed and rectified , there would have still been many hidden and unknown issues that potentially could have caused very serious issues .

i will refrain from listing them all just yet as the matter will most certainly be going legal ASAP .

best wishes
shaun

 

[TBServices]

Glad you're getting it sorted and handling the whole thing so well.

 

[stevetheplumber]

shall we start a who can guess the 14 defects thread i think i would be hard pressed to name 14 possible defects
under gassed
unfixed
leaking from
service
flue
pipework
flue not sealed
flue incorrectly positioned
clearances
no inter lock
failed to tick a box on the paperwork

 

[Shaun_sdw]

shall we start a who can guess the 14 defects thread i think i would be hard pressed to name 14 possible defects
under gassed
unfixed
leaking from
service
flue
pipework
flue not sealed
flue incorrectly positioned
clearances
no inter lock
failed to tick a box on the paperwork

Guess away 🙂
bare in mind the gassafe 14 points only covers the boiler installation and safety of fittings etc. it doesn't cover other issues around the house.
you guys already know a few so you have a head start

 

[Chalked]

I bet the dreaded trv/ roomstat is in there!

 

[rpm]

Hi Shaun, really glad you accepted post #125 with the humour intended.

 

[Clint 1979]

Condensate pipework
Earth bonding (gas pipework)
Pipework not sleeved through wall
Electrical connections
Gas leak at boiler by any chance??

Glad you are getting it sorted, good to see you're not taking any of the proverbial brown stuff from the company and that Gas Safe are getting involved! let's hope you get the answers (and compo) you're after!

Best of luck

 

[Masood]

Best of luck Shaun. Can't believe the cheek of them sending you a threatening letter when their install is so shoddy.

Hope it all gets sorted properly for you.

 

[rpm]

Reckon they realised it would go to court and the game of claim v counter claim so got in first.

 

[Hardy1993]

I really dont know how the installers putting that in can look at it and be happy with the work they have done! Really is unbelievable! I wouldn't pay them a penny

 

[EPH]

I'd've personally named and shamed them to prevent anyone else falling into their clutches, but I'm horrible.

Hope you get a decent engineer round to sort you out soon.

Good luck.

 

[Hardy1993]

Im really interested in hearing about the the massive 14 different mistakes they have made!

 

[Billy Bob Bob]

eph,pm the details of the company involved i dont think there members on here but if there on our 2 fb pages they will be removed ,glad you withheld payment Shaun,hopefully this is getting sorted out for you

 

[Millsy 82]

I'm going with
1) flue not sealed inside and out.
2) flue not screwed together.
3) gas undersized
4) condense incorrectly terminated.
5) incorrect fuse fitted.
6) flue terminating too close to window/through lintel.
7) not commissioned.
8) not stable.
9) gas leak on new pipework.

I'm struggling to think of more but they will come to me.

 

[tamz]

Cable <25mm from gas pipe is another

 

[jonnyswamp]

fitted by a tw@t is another

 

[Centralheatking]

Check the turret elbow often this is missed or fitted
improperly - thats the 90 deg bend on the top of the unit
- Chking

I'm going with
1) flue not sealed inside and out.
2) flue not screwed together.
3) gas undersized
4) condense incorrectly terminated.
5) incorrect fuse fitted.
6) flue terminating too close to window/through lintel.
7) not commissioned.
8) not stable.
9) gas leak on new pipework.

I'm struggling to think of more but they will come to me.

 

[newcastle phill]

That window doesnt have a lintle.
Sent a pic to a buildings inspector friend of mine of the >>exterior pic only<<

 

[village idiot]

I'm constantly checking the ''I'm looking for a Gas Engineer'' section but yet to see shaun's job posted there? Will keep checking

 

[Shaun_sdw]

i have not posted up in the wanted as I already have had a gassafe registered engineer around to view and price up for corrections . He is also a member on here

 

[Shaun_sdw]

That window doesnt have a lintle.
Sent a pic to a buildings inspector friend of mine of the >>exterior pic only<<

It actually does , it's been inspected by a builder and also gassafe who both confirm they have totally cut the lintel into two. On top of that the are clean through the internal support as well as through the vertical brickwork .

this is actually one of the least worrying defects of this whole job .

 

[newcastle phill]

No probs.
With respect some builders dont know there knee from their elbow.
But the building control inspector I know said that those bricks as they are are not classed as a lintle.

Anyways good luck

 

[Shaun_sdw]

No probs.
With respect some builders dont know there knee from their elbow.
But the building control inspector I know said that those bricks as they are are not classed as a lintle.

Anyways good luck

well what the inspector can't see from the picture is that there is the metal lintel that is behind those bricks . I can guarantee it is there . I'm sure some builders don't know what they are doing but this one does . Just like some plumbers / gassafe engineers don't know what they are doing , just like the ones I got 🙂
anyway cheers for the input .

 

[newcastle phill]

So have they managed to drill through the steel support.
Would love to see a pic of that.

What a bunch of muppets
I wonder when people like that are doing jobs if they actually know themselves its crap or have a belief they are doing a good job.
They know no shame

 

[oz-plumber]

So have they managed to drill through the steel support.
Would love to see a pic of that.

What a bunch of muppets
I wonder when people like that are doing jobs if they actually know themselves its crap or have a belief they are doing a good job.
They know no shame

I often wonder that myself.
Are they deliberately doing carp work or don't they know any better.

I know one thing for sure....if I had sent someone out to do a job and this was the result.

I probably would have rectified the job at my expense and ...timidly....ask the customer to pay for the cost of the boiler and materials used.

I probably would have also thrown in a dozen bottles of wine or a couple of cases of beer.

Edit: Then I would take my 'frustrations' out on the installer.

 

[village idiot]

i have not posted up in the wanted as I already have had a gassafe registered engineer around to view and price up for corrections . He is also a member on here

ok Shaun. Just that in an earlier post, croppie asked for the screen name of the member who called round but nothing more came of that? We will leave it at that. Have a wonderful week.

NB: I will stop looking now.

 

[Shaun_sdw]

Sorry 🙂 I thought I had already posted up

 

[stevetheplumber]

are we ever going to see the defects list?

 

[Shaun_sdw]

I'm at. Work at the moment , when I'm home I'll get gassafes report and type it up

 

[Shaun_sdw]

1) gas piping has no earth bonding
2)redundant gas pipes have been left uncapped
3) boiler flue cut too short
4)flue terminal discharges to close to internal wall
5)flue terminal located within 25mm of a frame or opening into building should be no nearer than a frame of 150 mm if closed
6)no notification of install or boiler to relevant of building control authority
7)clearance of boiler insufficient from top of compartment
8) flue has pe nitrated load bearing element of building
9) 13 amp fuse fitted , should be 3 amp as MI
10)benchmark book not completed or even started , nothing filled in
11)external pipes uninsulated
12)condensate pipe not discharging below ground level or in drain ( discharging on wall and foundation)
13)condensate pipe too small only 22mm should be 32mm
14)new circulating pipework situated within boiler compartment has no insulation
15) incorrect power wire used for spur to boiler supply

+ many many more other points they have noted inc but not the end of the list

Inc bare wires under boiler
loose cables
boiler unsecure to wall
no electrical certificate for connections made
damage to carpets
damage to ceiling
unfinished pipework
unsecure radiators

and more.......

 

[stevetheplumber]

strange i would have put an unsecured boiler at the top of any list if it falls of the wall it is possibly catastrophic
and my pet hate the 13 amp fuse

 

[Fph]

sound like absolute amateurs

 

[ambrosia]

my two pet hates

11)external pipes uninsulated
12)condensate pipe not discharging below ground level or in drain ( discharging on wall and foundation)

note they havent mentioned "no self tap in screws in the flue," they must have done them, that means they couldnt have been that bad (or maybe inspector just ran out of room)

 

[Shaun_sdw]

There was more points noted , I would have just copied and pasted but it's a pdf an I can't post it as it names the company involved

 

[Rickster123]

Thanks for all the updates Shaun. The stress must be taking its toll by now. I hope you get things resolved. Please be aware we're not all like this!

 

[Dotty]

Item 6 is the only one that doesn't worry me. It's standard practice not to notify until final payment has been made.

The rest is inexcusable.....

 

[Millsy 82]

Item 6 is the only one that doesn't worry me. It's standard practice not to notify until final payment has been made.

The rest is inexcusable.....

I also don't fill out the benchmark until the very last thing.

 

[newcastle phill]

Just seen the photo bucket link.
Just curious it looks like that isnt keyed into the brickwork ???
Hard to tell

 

[Loki]

Just read from first to last post. I have to say sorry Shaun once again for the few so called "tradesmen" who give the genuine decent ones the good reason to to say we are not all in the same boat. Going back to the lintel is it a steel one,concrete etc because I only ask as I caught the end a steel one once while coring (went a lot further than should have done) and boy did I know I hit it. So we'll played to the cretin that went right through it. Looking at the state of the job that must have been the longest part!

once again Shaun I feel for yourself as I myself have had to go and put things right after so called tradesmen and I have heard the custards relief that they could finally put their minds at rest.
i just hope that you can do the same soon?

 

[Shaun_sdw]

Thanks for all the updates Shaun. The stress must be taking its toll by now. I hope you get things resolved. Please be aware we're not all like this!

It is starting to get to me, I'll keep strong and fight them all of the way .
i know you are all not like them especially because of the support on here
th
anks again 🙂

 

[Shaun_sdw]

Just seen the photo bucket link.
Just curious it looks like that isnt keyed into the brickwork ???
Hard to tell

It goes all of the way into the wall , what looks like a gap on the bottom picture is actually some plaster board fitted to finish off the window ,
if you look closely on the first picture you will see the screw misses the plasterboard and goes straight into the internal wood lintel , follow the straight edge of that and you see it goes into the brickwork

cheers again

 

[Shaun_sdw]

strange i would have put an unsecured boiler at the top of any list if it falls of the wall it is possibly catastrophic
and my pet hate the 13 amp fuse

I don't think the list was in order of worst to best ( if you can call it that) mistakes but more just what he noted

 

[cdodds2004]

shocking installation from start to finish! I would take photos and document everything. you have a gas safe report. so I would just crack on a get it sorted. I think best option is to brick up opening internally and externally. This will sort the lintel and boiler positioning out. its very poor work what they have done. but I wouldn't worry to much about the structural integrity of your house! you have no external lintel only a soldier course which the window itself is holding up. the internal lintel should be replaced though, but it will only effect possibly 3 to 4 courses of bricks in a triangle above the window as the brick work supports itself and its only a small window!

 

[Shaun_sdw]

shocking installation from start to finish! I would take photos and document everything. you have a gas safe report. so I would just crack on a get it sorted. I think best option is to brick up opening internally and externally. This will sort the lintel and boiler positioning out. its very poor work what they have done. but I wouldn't worry to much about the structural integrity of your house! you have no external lintel only a soldier course which the window itself is holding up. the internal lintel should be replaced though, but it will only effect possibly 3 to 4 courses of bricks in a triangle above the window as the brick work supports itself and its only a small window!

Thats prettymuch exactly what has happend.
After gassafes report i sent them a mail giving 7 says to respond to me if they are interested in any further discussions so I don't take them to court ,, gassafes report stipulates they has 7 days to rectify the work also , I even spoke to their office yesterday to give them one last chance of discussions and said they had until midnight last night to come back to me to negotiate what they are going to do or fitters were coming in to strip everything out that they have done and the new installation and repairs will commence .

no contact from them so that's what's been going on today , I've took pics as they have been removing it and I've boxed it all up neatly down to the last copper bend , it will be all packaged up and returned to Sfs with a bill for removal as well as any damages I claim through court .

they still I think insist that they will be taking me to court for payment even though I don't have anything from them that I actually ordered + all of the issues and **** installation on top of that is beyond belief that they think they have a leg to stand on

 

[newcastle phill]

Good luck I hope you get what you deserve without too much stress.

I find it dissapointing that even with all of todays self certification /competent person schemes for various trades some still feel they can provide a poor and in your instance a potentially dangerous service.

No pride and no shame and even self policing isnt enough to deter the act in the first place...

 

[mo7]

I wouldnt worry about them taking you to court

As you have mentioned they are in breach of contract for carrying out work not of a reasonable standard contrary to the Supply of Goods and Services Act 1982.

You can argue you have lost faith in their work and given the delays you have already talked about you should get someone in and rectify all of their work ASAP. Any losses caused by their workmanship can then be pursued through the courts if they refuse to pay.

You could always re-use the boiler and aprts they have given you if you can.

 

[R.Oak]

I suspect this doesnt need to be said but you should be documenting the date and time of every bit of communication with them, no matter how small. You should be able to supply an accurate diary of events showing everything that was said and done.

If it gets to court this will be invaluable.

 

[rpm]

I wouldnt worry about them taking you to court

As you have mentioned they are in breach of contract for carrying out work not of a reasonable standard contrary to the Supply of Goods and Services Act 1982.

You can argue you have lost faith in their work and given the delays you have already talked about you should get someone in and rectify all of their work ASAP. Any losses caused by their workmanship can then be pursued through the courts if they refuse to pay.

You could always re-use the boiler and aprts they have given you if you can.

Sorry mo7 but wouldn`t advise using a single screw if it`s theirs, give everything back would be my view.

 

[Shaun_sdw]

Sorry mo7 but wouldn`t advise using a single screw if it`s theirs, give everything back would be my view.

I have had the company redoing this today and tomorrow remove everything including screws ,clips, copper pipe , bends, even a blood covered flue ( they obviously cut themselves fitting it ) and even their bit of plywood . All waste pipes, thermostatic valves , actually everything I can think of

 

[Shaun_sdw]

I suspect this doesnt need to be said but you should be documenting the date and time of every bit of communication with them, no matter how small. You should be able to supply an accurate diary of events showing everything that was said and done.

If it gets to court this will be invaluable.

I have been doing this also thanks though 🙂 as soon as I realised I potentially had the issue I started to log everything , I also have email from them stating the boiler I ordered with a 7 year warranty , price , timescale etc..
Yet they still delivered and installed a alpha Eco with a 2 year
thanks

 

[mo7]

You should bear in mind though that you should mitigate your losses.

So if they bought a boiler and it can be re-used and you go and buy a brand new boiler the court may question why you did not re-use the original boiler (if it was still usebale). They may then decide to reduce any award by the difference.

I appreciate you probably don't trust using a boielr they have bodged - but you need to be able to argue it - and it depends on what the court thinks on the day.

I understand they bought the wrong boiler initally but you accepted the change.

I should add I am not a plumber but I do have experience of civil law/consumer rights legislation.

Also I don't actually know whether the original boiler was ruined of course.

 

[rpm]

You should bear in mind though that you should mitigate your losses.

So if they bought a boiler and it can be re-used and you go and buy a brand new boiler the court may question why you did not re-use the original boiler (if it was still usebale). They may then decide to reduce any award by the difference.

I appreciate you probably don't trust using a boielr they have bodged - but you need to be able to argue it - and it depends on what the court thinks on the day.

I understand they bought the wrong boiler initally but you accepted the change.

I should add I am not a plumber but I do have experience of civil law/consumer rights legislation.

Also I don't actually know whether the original boiler was ruined of course.

Ah great! The ruddy lawyers are getting involved already! :tounge_smile:

 

[newcastle phill]

Well im a barrista in my spare time...

Lets discuss this over a coffee 🙂

 

[Shaun_sdw]

You should bear in mind though that you should mitigate your losses.

So if they bought a boiler and it can be re-used and you go and buy a brand new boiler the court may question why you did not re-use the original boiler (if it was still usebale). They may then decide to reduce any award by the difference.

I appreciate you probably don't trust using a boielr they have bodged - but you need to be able to argue it - and it depends on what the court thinks on the day.

I understand they bought the wrong boiler initally but you accepted the change.

I should add I am not a plumber but I do have experience of civil law/consumer rights legislation.

Also I don't actually know whether the original boiler was ruined of course.

I have never actually accepted the boiler from them , the boiler I ordered was totally different with a different warranty , they tried to scare me into saying that the alpha was far superior, I agreed to consider it but insisted I would only accept if the could confirm in black and white that they would give me a 7 year manufactures warranty .
the boiler I have quotes for was never delivered .

to this day they have still not provided me with this and they can't either . They were offering a 7 year warranty through the company and not the manufacturer , I explained this was not acceptable as if the company goes bust in a year or two then their 7year warranty is usless .

i offered to purchase all parts from them origonal boiler and they walk away from any fitting work and they also refused this . They want and expect a full payment of just under £3000 for the work they done .

ive decided now that every penny of my hard earned cash will go to a local fitter ,a hardworking someone who appreciates values , honesty and who deserves it .

Sfs don't deserve a penny from the work they carried out , the dishonesty , lies , thievery, ineptness, shabby work ,awful customer services to name a few , not a penny will go to them and I will gladly go through court if I need to .

I have all info , quotes , documents , emails , phone logs , calls, voice recordings , photos , recordings of them admitting they are in the wrong . And I guess I will just have to ride this one out .

i have considered contacting watchdog or other program's but I thought they would have handled it better , I might still go down this route , it should make for good viewing .

 

[Gray0689]

If they take you to court just counter sue them for damages
You will win

 

[Shaun_sdw]

Woo hoo ,
I've got hot water
ive got heating .
Window lintels replaced
brickwork done
new boiler fitted neither alpha nor vokera
New pipework done neatly
everything removed from the origonal install .

Two great guys and their young apprentice local to me and both frequent the forum sorted it all out .
I will not name them but if they read this and want to post up then that's upto them .

The other company contacted to say they are free to collect their belongings from boiler down to the last screw when it's a convenient time for me and only once they sign a collection notice

As far as a completed job I am now a happy man and my wife will be even happier tonight now she can have a shower in her own house , the last one was over 1month ago .

i just now have to wait until they( other company ) decide would they still like to Persu me through court for payment .
and if so what happens with counter claims from my side

ive give them the option to walk away from this with nothing or go through court and I claim everything I can , I wont abuse it but I will claim , carpets , ceiling decoration ,money paid for replacing lintels, brickwork and removal of there system that I didn't order .
also loss of earnings for extra days I've had to take off etc..

i will keep you updated if things do develop but for now thanks again to everyone

happy Halloween

 

[kris]

That's great your up n running, heating n hot water is taken for granted until we don't have it, I'm sure you've had a terrible time as the nights get colder , happy heating

 

[Dotty]

That's brilliant Shaun, thanks for keeping us updated.

And I would love the UKPF Knight in shining armour to come forward and identify himself for the congratulations he richly deserves!

 

[tolly]

Glad to hear everything is up and running. What boiler have you now ended up with, hopefully not a ferroli lol

 

[SimonG]

Aye, will the lads step forwards for a well earned congratulations. Nice one 🙂

 

[Chalked]

http://m.youtube.com/watch?v=-8h_v_our_Q

 

[SimonG]

http://m.youtube.com/watch?v=-8h_v_our_Q

Very good 🙂 🙂

 

[Shaun_sdw]

Glad to hear everything is up and running. What boiler have you now ended up with, hopefully not a ferroli lol

FERROLI what the hell is wrong with FERROLI? That's what I've got .........omg what the hell

just kidding , I was offered a few but bare in mind I was trying to stick within a budget of getting a system fitted for a second time as well as paying for correctional work so I had to have a think .
it wasn't the cheapest nor the most expensive option but it was my choice

i didn't want something I hadn't heard of again as I would fall into the vokera / alpha scenario of people saying I wouldn't have either , they are both crap 🙁 lalalalalala

i wanted someting with a good warranty and after looking through review sites and which website I was finding good and bad review of almost every boiler under the sun I went with a baxi duotech 28he mk1 with a digi wireless thermostat control.
I think they have been around a long time and parts I'm sure are fine to get hold of and the warranty is 7 years

if its **** just don't tell me 🙂 I'm happy with it lol

 

[Shaun_sdw]

http://m.youtube.com/watch?v=-8h_v_our_Q

I love Spartacus, it made me laugh , the newer tv series was really good also

+ the boiler ad was a good touch lol 😉

 

[Ollieg]

Good Boiler.

 

[kris]

Stand and be counted , whos spartacus

Hes spartacus and im ferroli lol

 

[newcastle phill]

So who was it then who did the work.
No need to keep it quiet.
Im sure theyll bathe in the free publicity for years to come.

And can we have images of the new install inside and out !

 

[Millsy 82]

FERROLI what the hell is wrong with FERROLI? That's what I've got .........omg what the hell

just kidding , I was offered a few but bare in mind I was trying to stick within a budget of getting a system fitted for a second time as well as paying for correctional work so I had to have a think .
it wasn't the cheapest nor the most expensive option but it was my choice

i didn't want something I hadn't heard of again as I would fall into the vokera / alpha scenario of people saying I wouldn't have either , they are both crap 🙁 lalalalalala

i wanted someting with a good warranty and after looking through review sites and which website I was finding good and bad review of almost every boiler under the sun I went with a baxi duotech 28he mk1 with a digi wireless thermostat control.
I think they have been around a long time and parts I'm sure are fine to get hold of and the warranty is 7 years

if its **** just don't tell me 🙂 I'm happy with it lol

I like the duotec good boilers.

 

[Shaun_sdw]

So who was it then who did the work.
No need to keep it quiet.
Im sure theyll bathe in the free publicity for years to come.

And can we have images of the new install inside and out !

I don't know legally where I stand with naming so maybe I shouldn't for the time being . I've sent a email off to watchdog though just Incase 😉

All I could say is its SomeF--ingStupid homeassist company from the north east 😉

but I did take some pictures once the boiler was removed and during the repair work

there was 5 screws holding the boiler to the wall
2 through the lintel either side and two just into the top of the wood windowsill behind . 1 screw into the wall on just the right hand side but right into the corner so it wasn't holding , I've got some good pics of the lintel damage and replacement so when I get time I'll list it and put it up , you guys should have it available to upload straight from a iPhone

 

[newcastle phill]

The NEW install lol


(Ive tracked down who did the bodge)

 

[Shaun_sdw]

The NEW install lol


(Ive tracked down who did the bodge)

lol I do have some dull moments 🙂
Sorry a local company called WAVES and believe it or not he ends up being only a few streets away from me 🙂 John came with a friend of his another gsr fitter and a young apprentice came too they all done the work and repairs. Fast clean and a pleasure to talk too

like I say though if they want to have input on here that's upto them but anyone looking for work in the northeast I would recommend them for sure ( as well as any other local fitter on this superb forum 😉 ..)

 

[Gray0689]

You may not be able to name and shame
But I can lol

 

[village idiot]

So who was it then who did the work.
No need to keep it quiet.
Im sure theyll bathe in the free publicity for years to come.

And can we have images of the new install inside and out !

The individual in question wants to stay out of the lime light, we should respect their/his/her wishes. When they feel the need, they will raise their head out of the water and we will heap them with praise.

 

[townfanjon]

Can Shaun be a honorary member and now join us for a pint in the arms ???

 

[newcastle phill]

I see they are looking for a new engineer...

Any takers lol