Baileys i feel very sorry for you having to deal with this.
if i were in a better position experience wise i would come along and give a ruthless report on it.
You should have not needed to turn to this forum with this if it was done correctly in the first place!
To add to what the guys have said.
as this is a new install you should have not one but two room stats.
one for living areas and another for the sleeping or more commonly upstairs and downstairs.
It should comply with this document.
http://www.idhee.org.uk/TACMA Guide 2010.pdf
out of interest how old is the installer? On an unrelated note.
if i were in a better position experience wise i would come along and give a ruthless report on it.
You should have not needed to turn to this forum with this if it was done correctly in the first place!
To add to what the guys have said.
as this is a new install you should have not one but two room stats.
one for living areas and another for the sleeping or more commonly upstairs and downstairs.
It should comply with this document.
http://www.idhee.org.uk/TACMA Guide 2010.pdf
out of interest how old is the installer? On an unrelated note.