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Received my Williams order at lunchtime today, pipe, fittings and unvented cylinder. Asprays and Williams is a great combination. I was in the middle of nowhere but they still found me, prob cos they recognised the van 🙂

Still struggling to understand how a merchants at the other end of the country can provide a better service than the two less than a mile away.

I dunno how true it is, but the Aspray driver told us that he just followed the sound of gushing water leaks, and wherever that took him, he found Simon.

Whether that is cause or effect, we will never know... 🙂
 
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Received my Williams order at lunchtime today, pipe, fittings and unvented cylinder. Asprays and Williams is a great combination. I was in the middle of nowhere but they still found me, prob cos they recognised the van 🙂

Still struggling to understand how a merchants at the other end of the country can provide a better service than the two less than a mile away.

Couldnt agree more my experiance of williams to date has been overwelmingly good. The couriers are excelent and the packing crates are so good and robust everything arrives pristine. My last packing case was so big infact when I left it outside my house with all the polystyrene and bubble wrap in it after unloading the lovely ideal logic+ magna pro 2 chems and other bits. Someone came along tipped all the packimg material out to blow around the garden and street and stole the crate. I suspect they are living in it now. Fortunately I had allready found a lovely pack of foxes biscuits and some Haribo all compliments of Williams for placing my order. Now if they would just speed up the branch roll out and open up in Milton Keynes. Cant wait for the kicking there going to give the big merchants once they are on their door step.
Oh and Ray those personal packer sign off sheets that your employees pop in the box when they have put the order together and are there for taking resppnsibility for..... genius! Love the little mugshot and there direct dial number. Reasures me that if, (I doubt it will ever happen) there was an mistake or problem it would be dealt with pronto by some one prepared to be accountable.
 
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Bes, hwos for all my mail order specialist stuff
I use williams for pretty much all my gear.
hps for my boilers but ray ray under stands that one!

However ive been doing hardly any plumbing recently 🙁
 
Have been loking after my fragile dad, his business along with sorting a shed load of other stuff.

things are getting back on track now i hope 🙂
 
It's all about time or lack of.

You can complain about screwfix but then where do most people head if there is no decent merchant open near by. If you have time to plan your materials then fine, they will never match a proper plumbing merchants giving a good trade discount.

you could always go to homebase and pay 4 quid an elbow.
 
lol i m learning fast i tell ya, plumbers i have worked for in the past i havnt given 2 hoots on the equipment fixings/fittings and tools he used but now its my own i know for sure they will be gettin looked after may sound stupid but even my soldering will be precise, not wasting no copper it costs a fortune lol
 
Don't feel bad - you got what you needed when you did instead of having to wait on delivers which could take a minimum of three days. Them you could have been sent the wrong tools and supplies (this has happened to me). If you've got time to get your gear and can plan ahead go with some of the more reputable suppliers online (don't send your credit card details to that super cheap looking supplier in Russia :reddevil🙂 otherwise Screwfix do offer some great customer service and they're there when you need them.

Moneywise you'll make it back and more through your trade so take this as a lesson and plan your inventory needs out for future (as best you can - I often find myself making a trip to a B&Q when I could have saved online.) Oh well.
 
screwfix for me have always been quite good. A little over priced but you get it back at end of month in vouchers (had £300 so far) to keep you coming back. Only buy radiators and odd boiler if its on deal though. Good luck TH!
 
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You bought a boiler from poofix? Are your only merchants oil only? Honestly buying but from ray . Sure he's cheaper even wiv postage and biccies! Oh but he won't sell u a heatline or biasi??
 
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Ray i wanna order all my copper stock, wanna give me a great deal???? (better than ya website) lol
 

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