but surely they are posting the job on this forum because they want a trusted plumber so will only take the ones you advise
Very good point, the fact they have posted on here would mean they are wanting to remove the element of 'pot luck' and take the recommendations on board. The biggest comment I come across is that 'I'm new to the area and don't know who to use'. I'm doing one job at the minute where she wanted an electrical check and the full house decorating but didn't know who to use. Gave her the numbers of two good lads and hey presto they're in doing the work.
How are we going to handle complaints? and I'm thinking along the lines of the cust that won't ever be happy!