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duarab
Sorry i was going to get weather componsate kit on it own(would this do anything)?, im not sure what opentherm is or what programmer it is.
Welcome to the forum. Although you can post in any forum, the USA forum is here in case of local regs or laws
Sorry i was going to get weather componsate kit on it own(would this do anything)?, im not sure what opentherm is or what programmer it is.
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niknak
Hi guys and gals, just writing here to tell you of my experience with the ideal logic HE30 and burst Ideals bubble.
We selected the boiler because it offered a 5 years free parts and labour warranty and because our 'plumber' friend was raving about them. The boiler had been running fine for 6 months but the other day there was a peculiar banging noise from the boiler, the pressure went up to 3 bars and we lost hot water to the radiators. I don't profess to know everything about boilers but I read my way through the fault manual, no fault codes showed on the boiler read out and the flow charts suggested I rang for an engineer. I duly called the help-line and was greeted by a grumpy old g1t, who after 20 mins of reading the manual to me, announced that the boiler was OK and it was an installation fault.
I called the installers who in turn were a little annoyed at the fact that they had to come and inspect the boiler. On inspection they declared that the expansion vessel was buggered. They themselves called the help line and met with some resistance by the same grumpy old g1t. On the third call to the help line they agreed to send an engineer the next day, who promptly arrived when he said he would. The engineer proclaimed that the expansion vessel was indeed buggered also the actuator was shot. He changed the actuator but could not complete the repairs that day as he would need to order the expansion vessel. At the time he left there was hot water to the CH and DH. 10 mins later no hot water at all, the boiler was showing the error – ‘ignition lock out’. I turned to the manual and followed the guidance but to no avail the boiler would not fire. Another call to the help line and this time they had no record of me??? I explained what had happened and the confusion was then resolved Ideal had sent the engineer not Homeserve, however my plight does not end there. Oh no, because it is now Saturday and the Ideal lines are closed I cannot call an Ideal engineer and Homeserve are unwilling to send a emergency engineer as it is already logged and been actioned, so I am left with no hot water for the weekend. Ho Hum
We selected the boiler because it offered a 5 years free parts and labour warranty and because our 'plumber' friend was raving about them. The boiler had been running fine for 6 months but the other day there was a peculiar banging noise from the boiler, the pressure went up to 3 bars and we lost hot water to the radiators. I don't profess to know everything about boilers but I read my way through the fault manual, no fault codes showed on the boiler read out and the flow charts suggested I rang for an engineer. I duly called the help-line and was greeted by a grumpy old g1t, who after 20 mins of reading the manual to me, announced that the boiler was OK and it was an installation fault.
I called the installers who in turn were a little annoyed at the fact that they had to come and inspect the boiler. On inspection they declared that the expansion vessel was buggered. They themselves called the help line and met with some resistance by the same grumpy old g1t. On the third call to the help line they agreed to send an engineer the next day, who promptly arrived when he said he would. The engineer proclaimed that the expansion vessel was indeed buggered also the actuator was shot. He changed the actuator but could not complete the repairs that day as he would need to order the expansion vessel. At the time he left there was hot water to the CH and DH. 10 mins later no hot water at all, the boiler was showing the error – ‘ignition lock out’. I turned to the manual and followed the guidance but to no avail the boiler would not fire. Another call to the help line and this time they had no record of me??? I explained what had happened and the confusion was then resolved Ideal had sent the engineer not Homeserve, however my plight does not end there. Oh no, because it is now Saturday and the Ideal lines are closed I cannot call an Ideal engineer and Homeserve are unwilling to send a emergency engineer as it is already logged and been actioned, so I am left with no hot water for the weekend. Ho Hum
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Billy Bob Bob
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niknak
Yup i believe you are right. I have just spent another 15 minutes with the not so helpful help line, Ideal will not send an engineer until they have the new part which will take 3-5 working days. I can't believe that they don't have a bloke with a van full of parts who can sort things out. Especially when they have left the boiler in a worse state than it was.
Ideal boilers - crap-olla
Homserve Help line - crap-olla
Ideal Engineers - crap-olla
Ideal customer services - crap-olla
Ideal boilers - crap-olla
Homserve Help line - crap-olla
Ideal Engineers - crap-olla
Ideal customer services - crap-olla
I installed 2 last week..I was very impressed with price,looks,size,performance and weight. And the display is the best I have ever seen on a boiler.. Thinking about fitting one at home.. The only small gripe is that the flue gas sampling point is too small.
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Sean Klemis
hi there i have had one of these fitted with a wireless controller.
it connect through a 9" thich brick wall.
why when i put the system to cont off does it keep the rads warm at 46 degrees, is this that the wireless it loosing comms?
it does not seem to be responding to the controller very well and for some reason it does not respond very well.
it connect through a 9" thich brick wall.
why when i put the system to cont off does it keep the rads warm at 46 degrees, is this that the wireless it loosing comms?
it does not seem to be responding to the controller very well and for some reason it does not respond very well.
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niknak
Me again, yes the Ideal Crappy Tech has broken down again, twice in the space of less than a year, don't buy one of these Ideal are still JUNK!!.
Oh and any idea why the filling loop doesn't work any more??
Oh and any idea why the filling loop doesn't work any more??
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oufc1975
You would say that. YOU WORK FOR THEM. Logic boiler, buy cheap = buy twice
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Billy Bob Bob
Intresting thread. I'm an installer in the southwest, and recently decided to try a the logic +, so far only fitted a system boiler and a combi. Initially I was impressed. Very tidy looking boiler, as said with a great display. Very good price and a 5 year warranty. Previously I fitted wb and viessmann. Unfortunately iv had a couple problems with both installations. First off I got the system boiler fitted and found it was missing a flue seal, to which their customer service was most unhelpful, and when I did manage to get them to send the part, the wrong one turned up. Anyway, finally got sorted. I recently fitted the combi, and have found a couple small problems. First off the condense trap leaked, speaking to some mates it's fairly standard, they are not tight out factory. The customer is also not happy, as the pressure gauge is rattling, for some reason ideal decided to fit it to the flow outlet and is subject to pump pressure. The customer spoke to customer service and must have spoken to the same old grumpy git, who was no help.
For me, the boiler looks good, run quiet and cheap. But so far not had a decent experience with there technical help service which is a good reason not to buy a boiler. Installers don't need the agro. Deciding wherever to carry on using them or give up. Not going to judge them by their previous boilers, else if I did that, I would strongly recommend that people didn't fit baxi's!
Also tried intergas, but their interface is rubbish and I don't like the separate expansion, so probably won't bother with them either. That's my view on it anyway.
For me, the boiler looks good, run quiet and cheap. But so far not had a decent experience with there technical help service which is a good reason not to buy a boiler. Installers don't need the agro. Deciding wherever to carry on using them or give up. Not going to judge them by their previous boilers, else if I did that, I would strongly recommend that people didn't fit baxi's!
Also tried intergas, but their interface is rubbish and I don't like the separate expansion, so probably won't bother with them either. That's my view on it anyway.
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Billy Bob Bob
Yea fair few problems with solos. Been to alot of 105e's lately, many failed pcbs, diverters (common I know), flue clamps, split heatechangers. I know some problems may be down to installation, just strange how it's mainly baxi's. Don't go to many worcesters...
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Billy Bob Bob
probably because lots of baxis fitted and to be fair the 105e is getting on abit but its much easier to work on than any worcester,if your finding burst recuperators on the he version always down to dirty system or x800 used to descale
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anto
hi i have read all the posts on the boiler and can honestly say i've fitted 17 of these + boilers and have never had a problem with any of them but because i hve a good rep.i suggest to the other doubting people out there when i do have a problem with them then i will move on as do all us engineers to the next best thing.
the answer i give is good choice and remember nothings perfect.
the answer i give is good choice and remember nothings perfect.
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wetbehindthears
Must have fitted 20+ of Ideals Logic range in the last couple of years and i'm a big fan! Not had any call backs on any of them,dead easy to install,lightweight,good price and an easy to use RF progammer.Yes,the Isar was a rubbish Boiler but i think they have learned from that and upped their game. I also think their Technical support has vastly improved aswell!
In response to an earlier reply,i have also been called out to a shedload of Baxi 80/105 combis recently with all manner of things wrong with them,most of them under 10 years old and a couple needed replacing.The Duo-Tecs are ok but these are pants!
In response to an earlier reply,i have also been called out to a shedload of Baxi 80/105 combis recently with all manner of things wrong with them,most of them under 10 years old and a couple needed replacing.The Duo-Tecs are ok but these are pants!
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Towner
Just a quick update to let you all know that the Ideal is still going strong after 14 months. Excellent hot water heat and flow rate, radiators heat up quickly and no problems using the wall stat gizmo! Had it serviced recently and the engineer found no faults and also after using his gas gizmo said it was running high 90's in the efficiency ratings.
I know it was a bit of a gamble to go for the ideal, but if people judge companies by goods they manufactured in the past, then no one would be driving a Skoda...........
I know it was a bit of a gamble to go for the ideal, but if people judge companies by goods they manufactured in the past, then no one would be driving a Skoda...........
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Billy Bob Bob
look at the end of the day, what gas man says about ideal is correct! ideal are no basically a site boiler, bought in massive numbers by builders with no profit margin, but when they break,,, and they will u will pay the cost of the repair big, im pritty sure i would guarntee u will have to call them out in the warranty they offer! they are always offering free stuff when you buy there boiler, now a decent boiler doesnt need to do that, IMO no self respecting plumber should be fitting these boilers in custards houses you are risking your name and business
i ve just read the total thread.
there are a lot of opinions from poeple with only one post? why is that?
perhaps its time for the gsr monthly mag to do another survey of boilers and present them in some order of reliability. they did this a few months ago. still got it somewhere. maybe i'll dig it out but i do remeber vaillant and veissman as first and second for reliability.
dd368
there are a lot of opinions from poeple with only one post? why is that?
perhaps its time for the gsr monthly mag to do another survey of boilers and present them in some order of reliability. they did this a few months ago. still got it somewhere. maybe i'll dig it out but i do remeber vaillant and veissman as first and second for reliability.
dd368
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