Ideal heat 24 boiler

[king of pipes]

Stan stop your worring buddy never seen a ideal heat only boiler with a cracked sump make your choice then get it fitted , have it serviced regularly stripped and the heat x flushed through cleaning contaminates from the sump and syphon I always remove the spark electrode and
Rectification electrode and clean them a proper service as a middle of the road boiler the ideals are not a bad choice . Kop

 

[EvilDrPorkChop]

With reference to the very last sentence :- They usually go before the warranty is up anyway 🙄 . my understanding was that the warranty could be two years with a base model Logic boiler - or it could be ten years if you took the "MAX" option. I gather the boiler is pretty much the same other than the MAX version coming with the brass Ideal magnetic filter, and a ten year warranty.

If indeed they usually go before the warranty expires I'm slightly confused whether the sump crack will appear just before two years are up OR the crack will appear just prior to the the ten year mark.

Most of the ones we fitted had a 5 or 7 year warranty at the time. I found on most of them that the sump cracked around the 5/6 year mark.

All of them were serviced correctly too, there's no getting round a manufacturing defect. Serviced correctly or not, it's an issue with the quality of plastic, they get a hairline crack in them and leak. They also get a pin ***** in the flue manifold where the plastic moulding injection is.

Don't even get me started on the HEX's 🙄

 

[quality]

Bring back the classic

 

[Sharp Point]

Bring back the classic

Ahhh yes, the lovely squealing fans😀

 

[Jones82]

I also fit loads of ideals, not had one single problem, I've fitted 2 baxi duotechs and one has had thermosister and filter changed, less than 3 years old. To be fair to baxi they were straight out and changed the parts free of charge on the 7 year warranty.

I've also changed the sump on a couple of ideals I didn't fit, about 7-10 years old. Its an easy job so don't worry, think I did one for about £170 all in.

Trick is to get it serviced and keep an eye out for water in the case, its only a problem if you ignore it and the condensate rots the inside of the casing

I fit Ideal max as standard now, with the 10 year warranty

 

[Stan]

Ahhh yes, the lovely squealing fans😀

I very much appreciate seeing the responses above.

Replies #21 and #22 rather highlight what I was saying about the diametrically opposing views.

And strangely I do have the Classic. It was that that I intended to replace as it's 23 years old. And yes, since I took over ownership of it (in 2005) it's had a fan plus a gas valve plus a PCB plus an air pressure switch - it may have had more bits fitted in the preceding ten years before I moved in here.

 

[Nailst]

Only One , i have had to change my fan twice in the last 14 years and I’m pretty sure it will be due for a new one in the next year ,
It’s the only issue I’ve had with the boiler since new .

We won’t get into the BG fix for the first time it failed
If it wasn’t for forums like this I would never have won my battle BG

 

[Stan]

I also fit loads of ideals, not had one single problem, I've fitted 2 baxi duotechs and one has had thermosister and filter changed, less than 3 years old. To be fair to baxi they were straight out and changed the parts free of charge on the 7 year warranty.

I've also changed the sump on a couple of ideals I didn't fit, about 7-10 years old. Its an easy job so don't worry, think I did one for about £170 all in.

Trick is to get it serviced and keep an eye out for water in the case, its only a problem if you ignore it and the condensate rots the inside of the casing

I fit Ideal max as standard now, with the 10 year warranty

When you said "Trick is to get it serviced and keep an eye out for water in the case, its only a problem if you ignore it and the condensate rots the inside of the casing" --- it was that that I was thinking of when I said that if the sump started to leak the day after it was serviced there would be a little pond laying (un-noticed) there for 11 months and 29 days - UNLESS I were to open the case to check for water every week/month/3 months (and I don't suppose I'm allowed to open the case anyway).

However, as has been said, I'm given to over-thinking things - maybe I shouldn't concern myself. Or should fit an Intergas and take my chances there. Questions Questions 🙂

 

[quality]

There is one whole estate in my village that was built with the classic ff and I mainatin

When you said "Trick is to get it serviced and keep an eye out for water in the case, its only a problem if you ignore it and the condensate rots the inside of the casing" --- it was that that I was thinking of when I said that if the sump started to leak the day after it was serviced there would be a little pond laying (un-noticed) there for 11 months and 29 days - UNLESS I were to open the case to check for water every week/month/3 months (and I don't suppose I'm allowed to open the case anyway).

However, as has been said, I'm given to over-thinking things - maybe I shouldn't concern myself. Or should fit an Intergas and take my chances there. Questions Questions 🙂

I agree with was your saying but the sumps I have replaced have been shown to leak from the not so sealed case with no rot or rust

 

[Stan]

OK fellas - I really am taking in what you're saying.

Take a look at this short clip of Logic Heat Only (the one I'm considering) and tell me whether the state of the case is acceptable to most of us.

The fella says it highlights the importance of servicing. Which we all know. But this wasn't something that a service would have included - it either leaks or it doesn't and if it wasn't leaking on the day of the service then I go back to my point about the water laying there for up to a year if it goes un-noticed.

 

[Jones82]

You'd see water dripping from the case itself as it pools inside and then starts to drip out

 

[PhoenixServices]

I fit a lot of ideals and changed about 5 sumps (not on my installs) they leak out of the case before any damage can be done. Only does damage if the customers just ignores the leak.

But it does annoy me that they are not acknowledging the sump issue.

 

[Stan]

There's a number of complaints on Ideal's Trustpilot pages about sumps and HEXs generally and a recent reply from Ideal says there's NO problem. Have a look yourself.

 

[Mjc]

There's a number of complaints on Ideal's Trustpilot pages about sumps and HEXs generally and a recent reply from Ideal says there's NO problem. Have a look yourself.

Ha ha. Just read the reply from ideal on trust pilot. . The person gave them. Evidence from numerous sources that ideal has a fault with there plastic sumps. Massive amount of factual evidence. And there reply was plain not accepting it and going on about the many thousands that is fitted every month.

 

[Stan]

All received. Indeed so.

 

[Mjc]

All received. Indeed so.

Just had a reply from ideal on there fb page. This department. Apparently unaware of the cracks in the sumps and said I should not worry

 

[Stan]

Oh well, that's OK then. It's a figment of everyone's imagination.

Grrrr!

 

[gmartine]

Ideal are never going to admit any liability in a million years so save your breath. Stan, it's done...your's will probably be fine if you look after it.

 

[Stan]

All received, gmartine. And I'm sure you're right.

Trouble is I speak as the owner of one of the Volkswagen group's DSG automatic gearboxes. The ones with the troublesesome clutch packs. It took a long time and lots of pressure before VAG acknowledged there WAS a problem and, eventually, they changed my clutch pack and gearbox oil from synthetic to mineral under warranty as part of a recall - but not straight away - it took them ages to fess up.

So when Ideal say there's no problem when lots of owners and engineers say there is, it irritates me.

 

[Millsy 82]

Just had a reply from ideal on there fb page. This department. Apparently unaware of the cracks in the sumps and said I should not worry

View attachment 38753

Did you honestly expect a multi million pound company national company to turn around and say yes there is a problem. Why would they do that? It would cost them a fortune in the long run with repairs and loss of sales as they would have to admit they have made another boiler with a fault.

You should of done your research before hand not once it has been installed. Now just have it serviced if it starts leaking call ideal out. End of.