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Oh Yes, quite right, corrected now and important to get it as your tests show, actually makes a better case as the average boiler output is lower again, at 21.1kw.
As a matter of interest, you seem to have shut the bath tap in a bit? to get the temperature up for the last two tests but the (flow) times make no sense, do you have them?.

Bath tap
4.12 - 31.7c
4.27 - 34.6c
19.5 - 41.2c
25.6 - 41.4c


DHW​
Boiler​
Mains​
Setpoint​
Rated​
Temp​
Temp​
Output​
DegC​
DegC​
KW​
12​
60​
30​
Measured​
Achievable​
Required​
Actual​
Kitchen​
Temp​
Temp​
Output​
Output​
LPM​
DegC​
DegC​
KW​
KW​
5.6​
47​
60​
18.6​
13.6​
5.6​
43.5​
60​
18.8​
12.4​
5.7​
42.9​
60​
19.0​
12.3​
5.8​
42.3​
60​
19.4​
12.3​
5.7
43.9
60.0
19.0
12.6
Average
Downstairs​
Bathroom​
Measured​
Achievable​
Required​
Actual​
Tap​
Temp​
Temp​
Output​
Output​
LPM​
DegC​
DegC​
KW​
KW​
9.6​
37.7​
56.6​
30.0​
17.3​
9.0​
36.3​
59.9​
30.0​
15.2​
9.3
37.0
58.3
30.0
16.2
Average
Upstairs​
Bathroom​
Measured​
Achievable​
Required​
Actual​
Tap​
Temp​
Temp​
Output​
Output​
LPM​
DegC​
DegC​
KW​
KW​
10.1​
35.0​
54.7​
30.0​
16.2​
11.1​
34.9​
50.7​
30.0​
17.8​
10.6
35.0
52.7
30.0
17.0
Average
Ensuite​
Sink​
Measured​
Achievable​
Required​
Actual​
Tap​
Temp​
Temp​
Output​
Output​
LPM​
DegC​
DegC​
KW​
KW​
9.0​
37.8​
59.8​
30.0​
16.2​
9.4​
39.3​
57.7​
30.0​
17.9​
9.2
38.6
58.7
30.0
17.1
Average
Bath​
Measured​
Achievable​
Required​
Actual​
Tap​
Temp​
Temp​
Output​
Output​
LPM​
DegC​
DegC​
KW​
KW​
14.6​
31.7​
41.5​
30.0​
20.0​
14.1​
34.6​
42.6​
30.0​
22.2​
14.3
33.2
42.1
30.0
21.1
Average
19.5 - 41.2c
25.6 - 41.4c

I did turn the tap off abit too see if it got any hotter. I still followed the same process which was 1 litre jug fills which took as above....19.5 seconds and 25.6 seconds resulting in those water temperatures within the jug.
 
This is the icing on the cake j3, (I was looking for 20kw or something like that) as it proves beyond all doubt that when one tap is throttled in, the boiler only produces ~ 60% of the required output even though very well within its rated output.


DHW​
Boiler​
Mains​
Setpoint​
Rated​
Temp​
Temp​
Output​
DegC​
DegC​
KW​
12​
60​
30​
Measured​
Achievable​
Required​
Actual​
Kitchen​
Temp​
Temp​
Output​
Output​
LPM​
DegC​
DegC​
KW​
KW​
5.6​
47​
60​
18.6​
13.6​
5.6​
43.5​
60​
18.8​
12.4​
5.7​
42.9​
60​
19.0​
12.3​
5.8​
42.3​
60​
19.4​
12.3​
5.7
43.9
60.0
19.0
12.6
Average
Downstairs​
Bathroom​
Measured​
Achievable​
Required​
Actual​
Tap​
Temp​
Temp​
Output​
Output​
LPM​
DegC​
DegC​
KW​
KW​
9.6​
37.7​
56.6​
30.0​
17.3​
9.0​
36.3​
59.9​
30.0​
15.2​
9.3
37.0
58.3
30.0
16.2
Average
Upstairs​
Bathroom​
Measured​
Achievable​
Required​
Actual​
Tap​
Temp​
Temp​
Output​
Output​
LPM​
DegC​
DegC​
KW​
KW​
10.1​
35.0​
54.7​
30.0​
16.2​
11.1​
34.9​
50.7​
30.0​
17.8​
10.6
35.0
52.7
30.0
17.0
Average
Ensuite​
Sink​
Measured​
Achievable​
Required​
Actual​
Tap​
Temp​
Temp​
Output​
Output​
LPM​
DegC​
DegC​
KW​
KW​
9.0​
37.8​
59.8​
30.0​
16.2​
9.4​
39.3​
57.7​
30.0​
17.9​
9.2
38.6
58.7
30.0
17.1
Average
Bath​
Measured​
Achievable​
Required​
Actual​
Tap​
Temp​
Temp​
Output​
Output​
LPM​
DegC​
DegC​
KW​
KW​
14.6​
31.7​
41.5​
30.0​
20.0​
14.1​
34.6​
42.6​
30.0​
22.2​
14.3
33.2
42.1
30.0
21.1
Average
Bath​
Measured​
Achievable​
Required​
Actual​
Tap​
Temp​
Temp​
Output​
Output​
LPM​
DegC​
DegC​
KW​
KW​
3.08​
41.2​
60​
10.3​
6.3​
2.34​
41.4​
60​
7.8​
4.8​
2.71
41.3
60
9.1
5.5
Average
 
Last edited:
This is the icing on the cake j3, (I was looking for 20kw or something like that) as it proves beyond all doubt that when one tap is throttled in, the boiler only produces ~ 60% of the required output even though very well within its rated output.


DHW​
Boiler​
Mains​
Setpoint​
Rated​
Temp​
Temp​
Output​
DegC​
DegC​
KW​
12​
60​
30​
Measured​
Achievable​
Required​
Actual​
Kitchen​
Temp​
Temp​
Output​
Output​
LPM​
DegC​
DegC​
KW​
KW​
5.6​
47​
60​
18.6​
13.6​
5.6​
43.5​
60​
18.8​
12.4​
5.7​
42.9​
60​
19.0​
12.3​
5.8​
42.3​
60​
19.4​
12.3​
5.7
43.9
60.0
19.0
12.6
Average
Downstairs​
Bathroom​
Measured​
Achievable​
Required​
Actual​
Tap​
Temp​
Temp​
Output​
Output​
LPM​
DegC​
DegC​
KW​
KW​
9.6​
37.7​
56.6​
30.0​
17.3​
9.0​
36.3​
59.9​
30.0​
15.2​
9.3
37.0
58.3
30.0
16.2
Average
Upstairs​
Bathroom​
Measured​
Achievable​
Required​
Actual​
Tap​
Temp​
Temp​
Output​
Output​
LPM​
DegC​
DegC​
KW​
KW​
10.1​
35.0​
54.7​
30.0​
16.2​
11.1​
34.9​
50.7​
30.0​
17.8​
10.6
35.0
52.7
30.0
17.0
Average
Ensuite​
Sink​
Measured​
Achievable​
Required​
Actual​
Tap​
Temp​
Temp​
Output​
Output​
LPM​
DegC​
DegC​
KW​
KW​
9.0​
37.8​
59.8​
30.0​
16.2​
9.4​
39.3​
57.7​
30.0​
17.9​
9.2
38.6
58.7
30.0
17.1
Average
Bath​
Measured​
Achievable​
Required​
Actual​
Tap​
Temp​
Temp​
Output​
Output​
LPM​
DegC​
DegC​
KW​
KW​
14.6​
31.7​
41.5​
30.0​
20.0​
14.1​
34.6​
42.6​
30.0​
22.2​
14.3
33.2
42.1
30.0
21.1
Average
Bath​
Measured​
Achievable​
Required​
Actual​
Tap​
Temp​
Temp​
Output​
Output​
LPM​
DegC​
DegC​
KW​
KW​
3.08​
41.2​
60​
10.3​
6.3​
2.34​
41.4​
60​
7.8​
4.8​
2.71
41.3
60
9.1
5.5
Average
Should be interesting to see what the engineer has to say tomorrow. I'll explain the situation and show him the info above. I'll let you know what has happened 👍
 
  • Like
Reactions: John.g
Forgot to add, he didn't seem keen on listening to the outputs, etc. Asked me where I got all that from and asked if they are heating engineers or not. I'm glad he checked the kitchen tap though as that probably offers the best heat currently and even he didn't move his hand once with the hot tap running.
 
I suppose a experienced service guy doesn't need a flow cup and thermometer to tell him that a kitchen tap should be almost scalding hot, fortunate in a way that had the reduced output only showed up in the shower, I wonder how would he have diagnosed the reduced bath output of 21kw, his hand would scarcely have informed him that the flow temp was only 33C but should have been 42C. I hope new combi boilers with your problems are few and far between.
 
  • Like
Reactions: j3oeff
I hope so too. Hopefully, this is just an unfortunate one-off and once resolved I will have boiler-free troubles. I certainly did not envisage spending £1900 on a new boiler and 2/3 weeks later have an issue. Peace of mind is the 10-year warranty I guess!
 
  • Like
Reactions: ShaunCorbs
Genuinely think my old broken boiler worked better than this one haha. Turned heating on around 4.30pm via hive from work and just got home to this.
 

Attachments

  • 25E99401-B50A-475D-B546-B527D780D7EB.jpeg
    25E99401-B50A-475D-B546-B527D780D7EB.jpeg
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Pressure is down need to fill the system
Yes I managed to find out what it was on Google. Is that normal though? Pressure to drop below 1bar from a new installation on Xmas Eve? Or could it be down to the 2 faulty radiator valves I have? Maybe letting small amounts of air out?
 
Tomorrow is D day, hopefully you will then be be luxuriating in a bath of HOT water with a bottle or two of champagne.
 
Tomorrow is D day, hopefully you will then be be luxuriating in a bath of HOT water with a bottle or two of champagne.
No champagne here my friend. We are expecting our first child so the wife can't drink and doesn't approve if I do without her haha.

Anyway, we have hot water 😬

Few 1l approx fills runs and timings.

Bath sink
7.12 - 52.4c
6.98 - 54.7c

Bath tap
6.11 - 53.7c
7.67 - 48.4c

Ensuite
8.39 - 56.4c
9.10 - 53c

I certainly cannot hold my hand under any of the hot water taps for long now.
 
Anywhere that's representative of the cold mains entering the boiler so cold kitchen tap should be OK after a few minutes run. You might also take two readings from the hot kitchen tap as that was very poor before.
 
Here are preliminary calculations, awaiting mains temperature but probably won't make a huge difference.

DHW​
Boiler​
Mains​
Setpoint​
Rated​
Temp​
Temp​
Output​
DegC​
DegC​
KW​
12
60​
30​
Downstairs​
Bathroom​
Measured​
Achievable​
Required​
Actual​
Tap​
Temp​
Temp​
Output​
Output​
Bath sink​
LPM​
DegC​
DegC​
KW​
KW​
7.12 - 52.4c​
8.4​
52.4​
60.0​
28.2​
23.8​
6.98 - 54.7c​
8.6​
54.7​
60.0​
28.8​
25.6​
8.5
53.6
60.0
28.5​
24.7
Average
Ensuite​
Sink​
Measured​
Achievable​
Required​
Actual​
Tap​
Temp​
Temp​
Output​
Output​
Ensuite​
LPM​
DegC​
DegC​
KW​
KW​
8.39 - 56.4c​
7.2​
56.4​
60.0​
23.9​
22.2​
9.10 - 53c​
6.6​
53.0​
60.0​
22.1​
18.9​
6.9
54.7
60.0
23.0​
20.5
Average
Bath​
Measured​
Achievable​
Required​
Actual​
Tap​
Temp​
Temp​
Output​
Output​
Bath tap​
LPM​
DegC​
DegC​
KW​
KW​
6.11 - 53.7c​
9.82​
53.7​
55.8​
30.0​
28.6​
7.67 - 48.4c​
7.82​
48.4​
67.0​
30.0​
19.9​
8.82
51.05
60.7​
30.0​
24.2
Average
 
Cold tap in kitchen is 7c and filled in 10.04

Hot tap kitchen

10.90 - 57.5c
10.77 - 57c

I've just had a shower and the thermostat tap was set to 50c but it was no way that. I think I may have a broken valve or something. How would I be able to find out?
 

Attachments

  • 02FFE6C1-F879-40EA-B12D-0BEEE37B7C15.jpeg
    02FFE6C1-F879-40EA-B12D-0BEEE37B7C15.jpeg
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