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- Thread starter Thom2014
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Mrs Tara Plumbi
I haven't read alb's T&C
but I can tell you that we have some that we send with every quote.
They sound similar.
From memory:
Deposit.
Stage payments for big job.
Payment in full on day of completion.
Admin fees for late payment.
How they can make a complaint and what we will do about it.
That deposits are non refundable.
That we are not responsible for their items that are left where we are working.
That we will not move their furniture.
And this does not affect your statutory rights.
IMHO they should be easy to read and easy to understand in big print and just contain essential info that can help prevent disputes in future.
but I can tell you that we have some that we send with every quote.
They sound similar.
From memory:
Deposit.
Stage payments for big job.
Payment in full on day of completion.
Admin fees for late payment.
How they can make a complaint and what we will do about it.
That deposits are non refundable.
That we are not responsible for their items that are left where we are working.
That we will not move their furniture.
And this does not affect your statutory rights.
IMHO they should be easy to read and easy to understand in big print and just contain essential info that can help prevent disputes in future.
Why don't you contact her a tell her you are going to put the repairs through your insurance.
Depending on what caused the leak
- Faulty valve ( valve manufacturer / supplier insurance )
- Faulty workmanship - your insurance.
Charge for all the extra time and effort you put in, inc. after hours fees and vacuum / dehumidifier.
Do a final invoice for all the works performed and bring an insurance form.
Let her know that when you receive payment in full you will send the claim form off to your insurance company.
Then she can deal with the insurance company and the insurance company can deal with the situation however they like.
You may have to pay an excess if its your fault, but if it a valve fault, then you won't have to pay anything.
Once that's done - put it all behind you and move on.
That's how I would deal with the situation - particularly with this type of customer.
Things like this are going to happen from time to time and you just have to work out how to deal with this type of situation.
Oz-Plumber
Depending on what caused the leak
- Faulty valve ( valve manufacturer / supplier insurance )
- Faulty workmanship - your insurance.
Charge for all the extra time and effort you put in, inc. after hours fees and vacuum / dehumidifier.
Do a final invoice for all the works performed and bring an insurance form.
Let her know that when you receive payment in full you will send the claim form off to your insurance company.
Then she can deal with the insurance company and the insurance company can deal with the situation however they like.
You may have to pay an excess if its your fault, but if it a valve fault, then you won't have to pay anything.
Once that's done - put it all behind you and move on.
That's how I would deal with the situation - particularly with this type of customer.
Things like this are going to happen from time to time and you just have to work out how to deal with this type of situation.
Oz-Plumber
Speak to your insurance company and let them know you suspect she may be about to make a claim which you suspect is fraudulent. If they think they are going to get a claim they will investigate.
I would advise against this.
Let the insurance company handle all the claims and determine who's at fault.
There's no point in getting overly involved in the insurance side of things. Most insurance assesors can determine what is covered by the leak and what is not. They can also determine who is at fault.
They deal with people who try and claim more that they are entitled to all the time.
Get your money and your equipment and be done with the situation and the customer.
The customer doesn't like you - you don't like the customer
Leave it at that - put it down to a learning experience
Worst case scenario is that you will have to pay your excess on your insurance policy.
Oz-Plumber
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